BY Speed/ping issues, modem gurus please :)

benneh · 7 Oct 2006 at 23:16

Hi all. I moved into my new house about 2 months ago and had Blue Yonder installed as quickly as possible (4 meg plus a TV package). All was going well untill a few weeks ago when my speeds dropped to a now average 1.5 meg and It's now impossible for me to get an in-game (CS/TFC) ping of less that 80-120ms, whereas up untill a fortnight ago I was getting sub 20 pings on the same servers (also the same is happening if I ping jolt/google/co.uk from run>cmd).
We have just had 3-4 sets of people move into the flats above and below us (tis a big mansion type thing) so i'm wondering if they might have had BY activated and thus mine has slowed down?, or does BY not work that way (not really clued up on contention and things).

When I visit my modem i'm seeing these pretty things:

Log:

Code:

Time  	Level  	Description
2006-10-07 22:00:05	error	BPI FLASH: The Mfg CA certificate not found!
2006-10-07 21:59:33	error	BPI FLASH: The Mfg CA certificate not found!
2006-10-07 21:37:17	information	Ignore SW upgrade via provisioning: same image!
2006-10-07 21:37:16	notice	Interface index:4 LinkUp
2006-10-07 21:37:16	notice	Interface index:3 LinkUp
2006-10-07 21:37:16	notice	Interface index:2 LinkUp
2006-10-07 21:37:16	notice	SNMP COLD_START(SNMP Nmaccess mode)
2006-10-07 21:37:16	notice	Cable Modem Status set to Registration Complete
2006-10-07 21:37:16	information	Locked Plan ID : 17 , Locked Frequency = 331000000 Hz
2006-10-07 21:37:16	information	Received REG-RSP from CMTS
2006-10-07 21:37:14	information	Sending Registration Request
2006-10-07 21:37:14	information	Processing Configuration File
2006-10-07 21:37:01	warning	ToD request sent - No Response received
2006-10-07 21:36:53	information	DHCP: IP complete
2006-10-07 21:36:53	warning	DHCP WARNING - Non-critical field invalid in response
2006-10-07 21:36:28	warning	DHCP WARNING - Non-critical field invalid in response
2006-10-07 21:36:22	debug	DHCP_coldstart() successfully
2006-10-07 21:36:08	critical	No Ranging Response received -T3 time-out
2006-10-07 21:36:05	error	BPI FLASH: The Mfg CA certificate not found!
2006-10-07 21:35:53	error	BPI FLASH: The Mfg CA certificate not found!
2006-10-07 21:35:45	critical	No Ranging Response received -T3 time-out
2006-10-07 21:35:33	critical	No Ranging Response received -T3 time-out
2006-10-07 21:35:29	critical	No Ranging Response received -T3 time-out
2006-10-07 21:35:28	critical	No Ranging Response received -T3 time-out
2006-10-07 21:35:28	critical	No Ranging Response received -T3 time-out
2006-10-07 21:35:27	information	Beginning ranging process. Initial Power= 8.00 dBmV
2006-10-07 21:35:27	information	Got a map with the new UCD change count, and changed upstream parms
2006-10-07 21:35:25	information	Sync recovery loop is locked
2006-10-07 21:34:33	information	Scan Downstream Frequency...
2006-10-07 21:34:30	error	BPI FLASH: The Mfg CA certificate not found!

Unfortunately I have no idea what these errors are whatsoever lol. I'm wondering whether it's simply because my neighbours have now got connections going into the building or possibly it's my modem or something?. Just to clarify, my neighbours live at different adresses and have different connections etc, My connection goes straight from the modem into my onboard asus ethernet thing, previously trouble free

.

Edit: Just got 2 meg down on adslguide speedtest. Highest in 2 weeks.

Cheers for reading.

Vicar · 7 Oct 2006 at 23:39

benneh said:
Hi all. I moved into my new house about 2 months ago and had Blue Yonder installed as quickly as possible (4 meg plus a TV package). All was going well untill a few weeks ago when my speeds dropped to a now average 1.5 meg and It's now impossible for me to get an in-game (CS/TFC) ping of less that 80-120ms, whereas up untill a fortnight ago I was getting sub 20 pings on the same servers (also the same is happening if I ping jolt/google/co.uk from run>cmd).
We have just had 3-4 sets of people move into the flats above and below us (tis a big mansion type thing) so i'm wondering if they might have had BY activated and thus mine has slowed down?, or does BY not work that way (not really clued up on contention and things).

When I visit my modem i'm seeing these pretty things:

Log:

Code:

Time Level Description 2006-10-07 22:00:05 error BPI FLASH: The Mfg CA certificate not found! 2006-10-07 21:59:33 error BPI FLASH: The Mfg CA certificate not found! 2006-10-07 21:37:17 information Ignore SW upgrade via provisioning: same image! 2006-10-07 21:37:16 notice Interface index:4 LinkUp 2006-10-07 21:37:16 notice Interface index:3 LinkUp 2006-10-07 21:37:16 notice Interface index:2 LinkUp 2006-10-07 21:37:16 notice SNMP COLD_START(SNMP Nmaccess mode) 2006-10-07 21:37:16 notice Cable Modem Status set to Registration Complete 2006-10-07 21:37:16 information Locked Plan ID : 17 , Locked Frequency = 331000000 Hz 2006-10-07 21:37:16 information Received REG-RSP from CMTS 2006-10-07 21:37:14 information Sending Registration Request 2006-10-07 21:37:14 information Processing Configuration File 2006-10-07 21:37:01 warning ToD request sent - No Response received 2006-10-07 21:36:53 information DHCP: IP complete 2006-10-07 21:36:53 warning DHCP WARNING - Non-critical field invalid in response 2006-10-07 21:36:28 warning DHCP WARNING - Non-critical field invalid in response 2006-10-07 21:36:22 debug DHCP_coldstart() successfully 2006-10-07 21:36:08 critical No Ranging Response received -T3 time-out 2006-10-07 21:36:05 error BPI FLASH: The Mfg CA certificate not found! 2006-10-07 21:35:53 error BPI FLASH: The Mfg CA certificate not found! 2006-10-07 21:35:45 critical No Ranging Response received -T3 time-out 2006-10-07 21:35:33 critical No Ranging Response received -T3 time-out 2006-10-07 21:35:29 critical No Ranging Response received -T3 time-out 2006-10-07 21:35:28 critical No Ranging Response received -T3 time-out 2006-10-07 21:35:28 critical No Ranging Response received -T3 time-out 2006-10-07 21:35:27 information Beginning ranging process. Initial Power= 8.00 dBmV 2006-10-07 21:35:27 information Got a map with the new UCD change count, and changed upstream parms 2006-10-07 21:35:25 information Sync recovery loop is locked 2006-10-07 21:34:33 information Scan Downstream Frequency... 2006-10-07 21:34:30 error BPI FLASH: The Mfg CA certificate not found!

Unfortunately I have no idea what these errors are whatsoever lol. I'm wondering whether it's simply because my neighbours have now got connections going into the building or possibly it's my modem or something?. Just to clarify, my neighbours live at different adresses and have different connections etc, My connection goes straight from the modem into my onboard asus ethernet thing, previously trouble free .

Edit: Just got 2 meg down on adslguide speedtest. Highest in 2 weeks.

Cheers for reading.

Phone the tech at BY m8, those Modem results arent too goos imo.... from first looks, it seems you are having problems with a node in the area thats killing your connection, not outright, just slowing it down somewhat. Your modem log is a bit out of sorts..... book a tech

benneh · 7 Oct 2006 at 23:58

Doesnt look too healthy

I'll get on to the tech department. I'd just like to be armed with something really because it's likely they'll try to fob me off and I havent got a clue what to say in return.

Freakish_05 · 8 Oct 2006 at 10:32

benneh said:
Doesnt look too healthy

I'll get on to the tech department. I'd just like to be armed with something really because it's likely they'll try to fob me off and I havent got a clue what to say in return.

If you have any evidence of pings before it all started going to rats then that would be helpful. However, you shouldn't have a problem getting a tech out.
If the CS guys do try and 'fob you off' then the line "I don't think that the service that you are providing me isn't good enough, I'm moving back to BT/Sky" always goes down well, you'll have a tech out the next day and 3 months of sky sports and sky movies for free!

benneh · 8 Oct 2006 at 11:24

So would the addition of connections in the building effect the performance in my flat?. I didnt think that there was a contention on BY.

benneh · 8 Oct 2006 at 11:33

Beh great, i'm on the phone to an indian call centre, which wouldnt bother me in the slightest if: a) He could understand me, or b) the phone line werent a total abortion quality wise his end...

Shamtime imminent.

benneh · 8 Oct 2006 at 11:43

Well, he had me do a start>cmd>netstat -r.
For which (with no open programmes) I got these results:

I have no idea what that means really. But he fobebd me off none the less. Basically he said that there should be no more than 5 conenctions listed, and that this was the reason why my download speeds were slow

. Somehow i'm not buying it.

benneh · 8 Oct 2006 at 13:13

Well, spoke to another tech, he did a check and apparently there is a fault locally. So all is (or might be) well

.

Avalon · 8 Oct 2006 at 13:20

Your downstream power level looks low, error msg is standard for everyone see status.blueyonder.co.uk for area outages/issues.

Dave85 · 8 Oct 2006 at 13:22

get told the same thing my snr was -18 instead of +8 went to see the tech over the road fixed in 40mins, was the local bit out the back where they all connect my cable had became corroded as some noob tech put the drainage filter wrong way round

now stable as a rock, not got any friendly engineers around?

Avalon · 8 Oct 2006 at 13:35

So you suggest he knock on a tech's door at lunch time on a Sunday to ask him to have a look at his slow modem problem (not no functinal telephone with a sick relative and no mobile - just he can't game as quick as he'd like) unpaid etc ? Why not ask him to rewire your cable feed while you're at it if he's not got anything planned ?

Tech's by and large are very helpful but I think you may be pushing this a little here!

Dave85 · 8 Oct 2006 at 14:07

avalon get a grip, the tech across the road is a good neighbour, was merely pointing out why I was recieving poor service, but hey you know best :rolleyes:

benneh · 8 Oct 2006 at 17:54

DAvE18 said:
avalon get a grip, the tech across the road is a good neighbour, was merely pointing out why I was recieving poor service, but hey you know best

Hehehehehe

.

I'll give it a few days and call back/monitor my connection. If the problem isnt solved (be it an excuse or a geniune problem at the local exchange thingy) then i'll kick up a fuss and get a tech dude out.

As for my modem output being low, would that be modem fault of could that too be part of a problem locally?.

benneh · 8 Oct 2006 at 17:55

Avalon said:
So you suggest he knock on a tech's door at lunch time on a Sunday to ask him to have a look at his slow modem problem (not no functinal telephone with a sick relative and no mobile - just he can't game as quick as he'd like) unpaid etc ? Why not ask him to rewire your cable feed while you're at it if he's not got anything planned ?

Tech's by and large are very helpful but I think you may be pushing this a little here!

And techs will do as they're told.. useless bunch

movingtables · 8 Oct 2006 at 18:42

Power Levels are correct.
SNR and frequency are all correct.

Bluyonder have 2 frequencies you can lock onto, they are:
331000000 or 339000000.
maybe the latter may help.

Pings withen the bluyonder scope are 30ms or less.
pings outside the blueyonder scope we cant control, such as game servers in usa or japan ect.

annoying as this advice is just make sure there is no spyware ect on your pc.
reset all your browser settings to default.
look through your firewall just incase you see something odd.

PS. it's not in the tech supports interest to fob you off. if they cant help ask them to put you through to second line.
If you are behind a router they dont support 3rd party routers and you will be asked to disconnect it.
there is also a PC helpline unique to blueyonder (0906 911 0001) but its £1 a minute. sounds a lot but if they fix your problem then its an investment right?
Also they calim to solve most issues in 6 minutes or less.

Duke · 8 Oct 2006 at 18:59

Although my interweb is working, I spotted some DHCP error in logs recently

Code:

061007193556 	5-Warning 	D103.0 	DHCP RENEW WARNING - Field invalid in response
061007193556 	4-Error 	D530.8 	DHCP - Invalid Log Server IP Address.
061007193556 	4-Error 	D530.6 	DHCP - Invalid Time Offset.

/doesn't want to restart router or modem incase it doesn't work

Dave85 · 8 Oct 2006 at 19:04

I disagree that his stats are what they should be, idealy they should be +8 on the downstream or at least +5 mine was -16 and was the faulty cable splitters and a issue at the box at back of garden, this took it to +7 so get a tech out in a few days, o and yeh get put through to second line.

movingtables · 8 Oct 2006 at 19:32

DAvE18 said:
I disagree that his stats are what they should be, idealy they should be +8 on the downstream or at least +5 mine was -16 and was the faulty cable splitters and a issue at the box at back of garden, this took it to +7 so get a tech out in a few days, o and yeh get put through to second line.

well i have the training manual for blueyonder internet in front of me.
maybe they are lying lol....

benneh · 9 Oct 2006 at 01:24

movingtables said:
Power Levels are correct.
SNR and frequency are all correct.

Bluyonder have 2 frequencies you can lock onto, they are:
331000000 or 339000000.
maybe the latter may help.

Pings withen the bluyonder scope are 30ms or less.
pings outside the blueyonder scope we cant control, such as game servers in usa or japan ect.

annoying as this advice is just make sure there is no spyware ect on your pc.
reset all your browser settings to default.
look through your firewall just incase you see something odd.

PS. it's not in the tech supports interest to fob you off. if they cant help ask them to put you through to second line.
If you are behind a router they dont support 3rd party routers and you will be asked to disconnect it.
there is also a PC helpline unique to blueyonder (0906 911 0001) but its £1 a minute. sounds a lot but if they fix your problem then its an investment right?
Also they calim to solve most issues in 6 minutes or less.

Right dude, thankyou for the reply

. I've checked and re-checked all outgoing connections/spy/aware and so on. This was primarily a video/music editing machine. So short of steam theres nothing other than pro software on here. I'll give it a week and see if it picks up. If it doesnt i'll get through to second line support and have a techie out. The only problem is I have a feeling that it wont be getting any quicker, I've found that it's quicker (nearly 3 meg) in the early mornings or late at night... If the local problem were infact real surely the bandwidth would vary randomly. Still, we'll have to wait and see.

DAvE18 said:
I disagree that his stats are what they should be, idealy they should be +8 on the downstream or at least +5 mine was -16 and was the faulty cable splitters and a issue at the box at back of garden, this took it to +7 so get a tech out in a few days, o and yeh get put through to second line.

Which readings are you refering to by the way dude? (I know, total noob). Is it per chance the:
Downstream: 0.95 dBmV
Upstream: 44.00 dBmV
?

What do these actually mean? (learn something new every day and so on

Dave85 · 9 Oct 2006 at 03:11

downstream power level m8, not that am saying the manual is wrong but obviously would rather trust one of the head techs here

its mesnt to be +8 but anything over 5 is fine, anything else and I would call them, your upstream is fine, if your still getting poor pings change the channel id to 1