BY Speed/ping issues, modem gurus please :)

benneh · 9 Oct 2006 at 12:39

DAvE18 said:
downstream power level m8, not that am saying the manual is wrong but obviously would rather trust one of the head techs here

its mesnt to be +8 but anything over 5 is fine, anything else and I would call them, your upstream is fine, if your still getting poor pings change the channel id to 1

How might I change the channel ID dude?

.

Avalon · 9 Oct 2006 at 16:41

Power levels and frequency do change by area, what's right in one area is so far wrong it's not even funny in another, it varies a lot as do the chan's you BBI will operate on per region, try changeing them by all means but you need it to match your profile so call tech support who will go through it.

Dave no disrespect but in this case I may actually know better, you state you know one tech who's a good neighbour, that's your call but suggesting others do the same just because someone has a TW van parked outside isn't a good plan, the number of tech's I know who out of choice wouldn't take a van home or come in on a monday to pick up kit and bitch about some idiot doing exactly what you are suggesting just because they know where they work is annoying. Not to mention that 'special breed' of idiots who when someone is nice enough to do them a favour phone up and moan because it didn't resolve the problem or they want it looking at by the same guy again.

benneh · 9 Oct 2006 at 18:45

Avalon said:
Power levels and frequency do change by area, what's right in one area is so far wrong it's not even funny in another, it varies a lot as do the chan's you BBI will operate on per region, try changeing them by all means but you need it to match your profile so call tech support who will go through it.

Dave no disrespect but in this case I may actually know better, you state you know one tech who's a good neighbour, that's your call but suggesting others do the same just because someone has a TW van parked outside isn't a good plan, the number of tech's I know who out of choice wouldn't take a van home or come in on a monday to pick up kit and bitch about some idiot doing exactly what you are suggesting just because they know where they work is annoying. Not to mention that 'special breed' of idiots who when someone is nice enough to do them a favour phone up and moan because it didn't resolve the problem or they want it looking at by the same guy again.

So what do you suggest I can actually do dude?. Just wait for the apparent local fault to be sorted out?.

Dave85 · 10 Oct 2006 at 00:07

as I said phone them up, they will tell you to change channel id etc and frequencys. I work in broadband support myself so know what im talking about. you are correct in that it depends on area but please do not think I am one of these moaning idiots or the engineer across the road is a retard.

thanks.

Avalon · 10 Oct 2006 at 14:45

Dave I didn't say or infer that either you or the engineer in question were idiots or retards, though I fail to see what relevance has the term 'retard' got in a thread about BY technical issues other than to offend ? I shared past experience of my day to day interaction with people who do the same/similar job as your neighbour (TM's, ICM, Area Managers, Network/faults/install teams & contractors from both agency's). You said you know him and he's a good neighbour so i'm sure he doesn't mind you knocking on his door but he may object to you suggesting the rest of the street/town/city do the same out of hours. A a lot of tech's are more than happy to help someone they know out of hours but I also know how sick and tired they all get with random idiots knocking on the door whatever time of the day or night just because they've seen the van. Incidently for someone who doesn't work for TW tech support you are reasonably aware of how things work but with the best will in the world you lack awareness of the specifics of the TW national network and the differences in each area as illustrated by movingtables' comments.

Benneh what should have happened is first line logged a trouble call (TC) on your account and either staged it to a known problem code for closure as and when a solution is found. The second option is they'd issue you a ticket ref to monitor online. As I can't see any open ticket relating to this on status.blueyonder.co.uk i'm assuming they did the former, i'd give them another call and ask for an update it's not unheard of or impossible they did fob you off and that your issue hasn't yet been raised propperly.