Call Centres

These foreign call centres are everywhere now

Last night I rang my local takeaway to order a curry, I could have sworn the bloke on the other end of the phone was Indian :D
 
Biohazard said:
Actually I get quite turned on when its the young Irish ones
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You're not alone! :o :p

trojan698 said:
Rosyth more like! People from Rosyth scare me.
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My friend Rab would take great offence to that!

OT: I've never had anyone who couldn't understand me as my 'accent' is very soft. When calling companies it is understandable to want to speak to someone who understands you. Sadly, it's not always reciprocal!
 
Theres a fife call center in kirkcaldy too. Work In Livi myself, calls get transferred through to us from India all the time and even we can't understand them, feel bad to customers when I have to transfer them through.

For future reference, phone 08702 43 5000, and hit the HD button, be through within seconds and too Livi.
 
Kreeeee said:
Why?
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Because you pay for a service and are promised support when it is obviously made poor by the fact you are made to speak to someone who can not understand you or vice versa.

BT broadband is a joke when it comes to this.
 
Conanius said:
pretty sure she was scouse, but god, I just couldn't understand a word, I had to actually concentrate so hard to understand her I had my eyes closed !
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One of my friends works for Telewest broadband support up here... Would hate to get through to someone like her if I wasn't kinda used to the scouse accent...

I think BT broadband are about the worst for Indian guys at the moment.. Having spent far too long trying to explain simple things to them which could have been sorted out in seconds by an English guy who was actually understanding what I was saying!
 
johnnyfive said:
I was onto Tiscali broadband support the other day. Again Indian.
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"Tiscali Broadband Support" there's a joke if ever i heard one :rolleyes:

Back on topic - it's due to the lack of support and customer service (from foreign lands) i've left Tiscali and joined Sky broadband. I'm fortunate enough in that i dont have to phone India if i require assistance with any of my Sky systems ;)
 
teaboy5 said:
What fixed it?
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I ended up having to go into the installer settings and turn off 2 options - lnb and something else - save the settings, go back into it and turn them on again.


Erazor said:
Get your ears/brain tested :p I have no problems understanding people from Indian call centres :)
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I deal with people from all over the world while at work and can understand them no worries, but when someone who has only a basic understanding of English with a very, very strong accent tries to talk to me I have to really listen to try and hear what they are saying.
 
Every time i speak to sky on the phone i allways ask for tecnical disconections dept. They not a forgin call centre and they help me every time because i threaten to disconect if they dont sort it out quick.

My sky broadband was slow only downloading at 10kbs my router and comp kept locking up as wel. I rung them up after having tryed doing what the tech people said after a month still no luck the disconections people sorted it out within a week. Now i get downloads of 450kbs
 
I hate ringing call centres and speaking to someone who you can't understand or they can't understand you. But at the end of the day.... it doesn't matter because I work in a call centre based here in Belfast and some english customers have problems speaking to us (and we are british). so, people can't really moan can they?
 
buckeejit said:
I hate ringing call centres and speaking to someone who you can't understand or they can't understand you. But at the end of the day.... it doesn't matter because I work in a call centre based here in Belfast and some english customers have problems speaking to us (and we are british). so, people can't really moan can they?
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HBoS?
 
I remember being in The Red Bull pub in East Kilbride once talking with a bunch of drunk Scotts. I was trying to lip read more than bothering to make sense of the words. :D . Women were smoking hot though!!
 
The HSBC call centre in Bangalore makes me laugh, they use english names, I remember one chap telling me his name was "George", I said "It's not really George though is it?", "No, it's not ....".
 
I'll let you into a secret. I work on a helpdesk for a company as part of my training (luckily it only lasts 6 months). Before this, I hated helpdesks whether they were located in England, Scotland, India, Bosnia, Iraq or Mars. Didn't make a difference, I would have the hump before I called them just because I was having to call them.

So, what has my experience on the helpdesk taught me? Regardless of their location, they are there to help. If you act arsey, you won't get your answer as quickly. If you are impolite you won't receive the same level of service.

Be polite, speak clearly, explain your problem to the point, state exactly how you are looking to resolve the issue and you will get much further.

If your attitude stinks it really doesn't do you any favours :)
 
try going to play bingo in fife hehe

their numbers from 1-10 are not english at all.

Only met two types of Brit i couldn't understand (one from belfast and the other from Tyneside) I'd say i have a glaswegian accent but it's filtered through Belgium now.
 
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