Can anyone recommend a good online (hosted) helpdesk system?

Over Clocker · 30 Apr 2010 at 11:15

Hi guys,

I was just wondering if anyone here uses or can recommend an online hosted helpdesk system for our tech support company to use for clients to log calls to?

Thanks,

Mal

PoD · 30 Apr 2010 at 12:46

I just attended a service desk show in London, so yes I can recommend you a good number.

Perhaps you want to be more specific as to what you actually want?

Also the modern term is a service desk. You should start reading ITIL if you intend to use one effectively.

Ask yourself and maybe your clients:

Do I want accurate KPI's
Do I want simply a place to record information
Do I want to record assets and user details
How many people will be using it?
Where will these people be located?
How much do I have to spend on it?
How do I want it hosted?

JonnyT · 30 Apr 2010 at 13:32

If you're a small-ish company this: http://www.hounddogiseasy.com/index.html is pretty good and very flexible, your clients can pay as they go depending on what features they want. Recommended it to my boss in my previous job and it helped grow our business.

DRZ · 30 Apr 2010 at 14:02

www.autotask.com is what we use