Can anyone solve my Wi-Fi issues?

ThorpedoUK · 26 Mar 2011 at 23:23

Can you not screenshot the diagnostic page? then pop it in here

Detroit_Waves · 26 Mar 2011 at 23:41

blueacid said:
Under the wireless settings, what options do you have?
Does it look like here: http://www.pcwintech.com/files/screenshots/comtrend-ct-5365/024.png ?

If so, try copying the settings that picture has, those look like a good starting point to me.

Ok, so I worked through that screenshot, and everything was identical to how it is currently set up so didnt havent to change anything. I looked at the country, and it says Spain, so didnt have to change that, pressed save at the end of each anyway. I closed the DSL router page down, and opened it up again (I didnt have to put a user and pass in this time though?) to see if I had saved the network as open, and it still comes up as open, so Im thinking that means I saved it.

Detroit_Waves · 26 Mar 2011 at 23:42

ThorpedoUK said:
Can you not screenshot the diagnostic page? then pop it in here

And yep I certainly can do, is it the 'Diagnostics' tab on the left you want me to click on, and then screenshot you that?

ThorpedoUK · 27 Mar 2011 at 00:19

Rather than make it open give it a passphrase and make it WEP, just enter anything and then try and authenticate with your laptop using that same passphrase, just make sure that your router is not doing something not so obvious i.e advertising a 802.11n SSID without support for legacy devices (i.e your laptops).

Detroit_Waves · 27 Mar 2011 at 00:23

ThorpedoUK said:
Rather than make it open give it a passphrase and make it WEP, just enter anything and then try and authenticate with your laptop using that same passphrase, just make sure that your router is not doing something not so obvious i.e advertising a 802.11n SSID without support for legacy devices (i.e your laptops).

Im really sorry mate, but a lot of that went over my head! This is all a bit new, as most of the time, ive plugged my router in, and its worked haha! Any chance of idiots terms?

Detroit_Waves · 27 Mar 2011 at 00:32

Here is a link to the screen shot of what I see when I click diagnostics on the left hand side!

http://img29.imageshack.us/i/diag1.jpg/

and what I see when click 'Next Connection, at the bottom of that page.

http://img204.imageshack.us/i/diag2.jpg/

I hope this helps!

ThorpedoUK · 27 Mar 2011 at 00:39

Ok I'm not sure resetting your router to the default setup was the greatest plan in the world as your now getting authentication with your ISP fail, obviously that doesn't ring true though as your using a wired connection to your router to post here?

Click on ADVANCED SETUP and post that screen if your cool with that, or if you know where the WIFI settings are, fire that up and screenshot it here.

Detroit_Waves · 27 Mar 2011 at 00:45

ThorpedoUK said:
Ok I'm not sure resetting your router to the default setup was the greatest plan in the world as your now getting authentication with your ISP fail, obviously that doesn't ring true though as your using a wired connection to your router to post here?

Click on DEVICE SETUP and post that screen if your cool with that, or if you know where the WIFI settings are, fire that up and screenshot it here.

No problem mate, here you go. Im assuming you meant Device Info? Not setup? As I couldnt find a Device Setup??

Here is the screenshot of when I click Device Info:

http://img15.imageshack.us/i/deviceinfo.jpg/

And yep Im currently plugging three different laptops from the router through an ethernet cable to each, and they are all working fine without a problem.

Detroit_Waves · 27 Mar 2011 at 00:46

Haha bugger, just seen your edit

Let me get another screenshot! lol

Detroit_Waves · 27 Mar 2011 at 00:49

Here you go mate, here is the advanced setup screenshot:

http://img684.imageshack.us/i/advancedsetup.jpg/

Let me know what you want me to click on and ill screenshot it.

Thanks for your patience!

ThorpedoUK · 27 Mar 2011 at 00:54

No worries mate, that didn't really help though, click on wireless and screenshot that if ok.

I'll try and help if I can.

Detroit_Waves · 27 Mar 2011 at 02:00

Yeah of course, not a problem, here it is:

http://img402.imageshack.us/i/wirelessb.jpg/

Under that is just the save button.

Detroit_Waves · 27 Mar 2011 at 02:02

If clicking on any of the sub categories that come up when I click Advanced Setup or Wireless will help, just let me know which ones!

ThorpedoUK · 27 Mar 2011 at 02:07

Funny how that thing has wireless bridge, things you want to check are:

1. You can see the SSID "WLAN_8266" I know basic but can you?

2. Under the security tab, use WEP and enter a password thats real easy

3. Fire up your laptop and manually add a new wireless network using the SSID in point 1 and the password in point 2 using WEP.

what happens then?

If it fails check out the page "MAC FILTER" is there any entries here? it should have no entires at all, but what are the other options on this page?

Detroit_Waves · 27 Mar 2011 at 02:15

ThorpedoUK said:
Funny how that thing has wireless bridge, things you want to check are:

1. You can see the SSID "WLAN_8266" I know basic but can you?

2. Under the security tab, use WEP and enter a password thats real easy

3. Fire up your laptop and manually add a new wireless network using the SSID in point 1 and the password in point 2 using WEP.

what happens then?

If it fails check out the page "MAC FILTER" is there any entries here? it should have no entires at all, but what are the other options on this page?

OK...lets see...

1. Yep, I can see WLAN_B266 when I open my available networks options. This is the only one that I can see.

2. Urm, it doesnt give me the option to set security as WEP, only a bunch of WPA settings, defaulted to WPA-PSK. Here is a screenshot of the options available.

http://img193.imageshack.us/i/securityz.jpg/

3. I didnt do this due to number 2.

Here is a screenshot of when I click MAC filter,

http://img850.imageshack.us/i/macgn.jpg/

ThorpedoUK · 27 Mar 2011 at 02:22

Ok it should be pretty easy from here, you have no MAC filtering so the only thing stopping you is your wireless authentication which is pretty secure, looks like a decent router.

The guy above fixed your biggest issue with the SSID not showing, all you have to do now is use WPA2-PSK and type something fairly simple to remember as a test.

Then just make sure your laptop is using WPA2-PSK as its wireless authentication, does it support that?

If you dont know, fire up your laptop click connect to a new wireless network wizard and then hit the pull down menu that has the authentication types listed, or what model is your laptop (and your parents)

Detroit_Waves · 27 Mar 2011 at 02:27

They both have WPA2-Personal, and WPA2-Enterprise.

IS the WPA2-Personal what im looking for?

ThorpedoUK · 27 Mar 2011 at 02:29

Yeah, that should work without any problems.

I take it you have tried that already?

Detroit_Waves · 27 Mar 2011 at 02:32

Nope havent tried it yet I dont think...however I think that may have been the original settings, wont hurt to try though!!

Do I want WPA encryption to be AES or TKIP?

ThorpedoUK · 27 Mar 2011 at 02:34

Just go with whatever your laptop supports, usually both, but the preference is AES although living in the mountains I doubt any goats or snakes have wifi ;-)