Can I return it?
- Thread starter The_KiD
- Start date
Thanks guys, think I will have to go argue it out with them tomorrow.
I live in a little village, which kind of in a dip, so I just cannot get signal with T-mobile.
Signal used to work with Orange, but wasnt perfect, but with T-Mobile I am just getting nothing.
I live in a little village, which kind of in a dip, so I just cannot get signal with T-mobile.
Signal used to work with Orange, but wasnt perfect, but with T-Mobile I am just getting nothing.
Lots of wrong info here.
Contracts signed on business premsis are not subject to a "cooling off" period.
CPW were right in what they told you. Also "fit for purpose" is also debate able as you were sold a mobile phone, not a house phone. It doesn't have to work at home. It sound a little harsh, but its possible defenses the store would use.
My suggestion is this, when you bought the phone, did you ask them if you could use it at home? If the answer was yes, you were missold the handset.
Contracts signed on business premsis are not subject to a "cooling off" period.
CPW were right in what they told you. Also "fit for purpose" is also debate able as you were sold a mobile phone, not a house phone. It doesn't have to work at home. It sound a little harsh, but its possible defenses the store would use.
My suggestion is this, when you bought the phone, did you ask them if you could use it at home? If the answer was yes, you were missold the handset.
Airax said:
I did ask them and then they showed me on some t-mobile site where they put in my work post code and home post code, ran a check and work came up as "excellent" and home came up as "good".
However I dont think it took in to account then I am in a big dip in the village and signal sucks on most phones.
Pinter75 said:
You could, but you're unlikely to succeed where indoor coverage is the issue. The phone is entirely fit for purpose in that it works where there is available network coverage. Localised coverage issues don't count under such things, as they are, in most cases, not within the network providers control.
I get no signal in my street (well I do when I am at the far end near the main road, but thats it).
I just spoke to Carphone warehouse, who said there was nothing they could do and I was stuck with the phone, they then said they would contact T-Mobile and do another check on the signal.
When she came back she said "They say there is poor coverage in the area, but the they cannot cancel on this basis there has to be no coverage" .
I asked if she had actually listened to what she just said to me "there is poor signal in the area, so we cant take it back", it doesnt make sense. I then asked why when I ran the check on the the T-mobile website and why when the man in the carphone shop check it said I had "Good or Very Good" signal, yet the check she just ran said it was poor signal.
I explained that I needed the phone for work and that if I had been told that there was "poor" signal in the area then I wouldnt have taken the phone.
She stuck fast that there was nothing she could do and that I have to write or email customer complaints (apparently they have no incoming phone number :S )
I have run T-mobile again and explained what has happened with Carphone warehouse and they say they are ringing Carphone Warehouse on my behalf.
*fingers crossed*
Where do I stand though if they refuse to take it back? I just want to end it now and go back to Orange who I know have good signal in my area.
at the end of the day they lied to me telling me it was good or very good signal when T-mobile have checked and say it is a poor signal area?
I just spoke to Carphone warehouse, who said there was nothing they could do and I was stuck with the phone, they then said they would contact T-Mobile and do another check on the signal.
When she came back she said "They say there is poor coverage in the area, but the they cannot cancel on this basis there has to be no coverage" .
I asked if she had actually listened to what she just said to me "there is poor signal in the area, so we cant take it back", it doesnt make sense. I then asked why when I ran the check on the the T-mobile website and why when the man in the carphone shop check it said I had "Good or Very Good" signal, yet the check she just ran said it was poor signal.
I explained that I needed the phone for work and that if I had been told that there was "poor" signal in the area then I wouldnt have taken the phone.
She stuck fast that there was nothing she could do and that I have to write or email customer complaints (apparently they have no incoming phone number :S )
I have run T-mobile again and explained what has happened with Carphone warehouse and they say they are ringing Carphone Warehouse on my behalf.
*fingers crossed*
Where do I stand though if they refuse to take it back? I just want to end it now and go back to Orange who I know have good signal in my area.
at the end of the day they lied to me telling me it was good or very good signal when T-mobile have checked and say it is a poor signal area?
ooooh seems like T-Mobile don't like Carphone wharehouse very much at all.
On hold now with a lady called shona from T-mobile who says it is an absolute disgrace that they told me that there was no cooling off period.
She has done another check on my area and said it is now showing as "no signal" so she is putting me through to their customer relations to have the contract terminated immediately.
Well done T-Mobile I say, good customer service.
On hold now with a lady called shona from T-mobile who says it is an absolute disgrace that they told me that there was no cooling off period.
She has done another check on my area and said it is now showing as "no signal" so she is putting me through to their customer relations to have the contract terminated immediately.
Well done T-Mobile I say, good customer service.
Associate
- Joined
- 28 Sep 2005
- Posts
- 320
Looks like you are getting out of it because of what CPW advised you.
T-mobiles terms Section 5G state :-
"We will not be liable to you if we cannot carry out our duties or provide
services because of something beyond our control."
I.E. you live in a valley.
Definatley miss-informed by CPW though, get out as soon as you can, then benefit from a free phone as a new customer on a different network.
T-mobiles terms Section 5G state :-
"We will not be liable to you if we cannot carry out our duties or provide
services because of something beyond our control."
I.E. you live in a valley.
Definatley miss-informed by CPW though, get out as soon as you can, then benefit from a free phone as a new customer on a different network.
Double bonus!!!
After much to-ing and fro-ing with CPW and T-Mobile, first saying there was coverage, then there was poor coverage, then no coverage, the excellent coverage.
I just kept repeating that I specified my post code, they told "good" coverage, yet now they tell me it is poor and I have none, therefore not fit for purpose.
BINGO!
Phone has been returned, contract cancelled.
Fairy play to the guys in the CPW shop though, they were completely on my side once I explained and argued with t-mobile for about an hour until it got sorted.
Now the double bonus bit, Orange called about 10 mins after leaving the shop (as I request my pac code before I realised I had no signal at home) to say that if I stayed with them, they would give me 220 mins (any time/network) and 100 txts for £10/month. A winner is me
thanks for the advice all.
After much to-ing and fro-ing with CPW and T-Mobile, first saying there was coverage, then there was poor coverage, then no coverage, the excellent coverage.
I just kept repeating that I specified my post code, they told "good" coverage, yet now they tell me it is poor and I have none, therefore not fit for purpose.
BINGO!
Phone has been returned, contract cancelled.
Fairy play to the guys in the CPW shop though, they were completely on my side once I explained and argued with t-mobile for about an hour until it got sorted.
Now the double bonus bit, Orange called about 10 mins after leaving the shop (as I request my pac code before I realised I had no signal at home) to say that if I stayed with them, they would give me 220 mins (any time/network) and 100 txts for £10/month. A winner is me
thanks for the advice all.
Do the networks not share the masts though? i.e you'd get pretty much the same quality signal from any provider in the village you are in, it may have been different years ago but now every network seems to be claiming 99% covverage etc, did you not have experience of others networks in the area?, or have you only been living there a short time?.
Last edited:
I dont know about the networks using the same masts but I live in a reasonably built up area about 10 miles north of liverpool and inside the house can get very good Orange and Vodafone signals, yet for some reason cant get any O2 signal.
Step outside the house at the front door and O2 signal is fine. Step inside the house and it loses it completely.
This isnt just a phone issue either as I have tried to get an O2 signal on several phones.
No idea why I can't get a signal as the O2 website says my postcode is in a high coverage area.
Never tried T-Mobile, but given the hassle The_Kid has had I dont think I will bother trying
kryten.
Step outside the house at the front door and O2 signal is fine. Step inside the house and it loses it completely.
This isnt just a phone issue either as I have tried to get an O2 signal on several phones.
No idea why I can't get a signal as the O2 website says my postcode is in a high coverage area.
Never tried T-Mobile, but given the hassle The_Kid has had I dont think I will bother trying
kryten.