Can you get refund ?

psychas · 14 Mar 2008 at 15:11

if you not satisfied with your product can you return it to ocuk and get refund is there some kind a 28 policy could i return mine 3870xt back ? or i will have to sell it my self now ?

HeX · 14 Mar 2008 at 15:14

Within 7days you can return it under distance selling act.

Anything over than you can't.

Datamonkey · 14 Mar 2008 at 15:16

and that depends on if its been used and such.

I dont think you can buy something, use it then think hmm its crap and return it for a refund.

Craig321 · 14 Mar 2008 at 15:18

HeX said:
Within 7days you can return it under distance selling act.

Anything over than you can't.

I think it has to be sealed for that.

Darkwave · 14 Mar 2008 at 15:20

Craig321 said:
I think it has to be sealed for that.

Only if it's copyable like software, music, that sort of thing.

Anything else that's not covered on this page can be returned within seven days.

Rroff · 14 Mar 2008 at 15:25

Technically the distance selling act 7 day clause allows you to view the item as if it was on display in a shop - retailers are within their right to not accept items returned under the distance selling act if they have been opened and used.

Darkwave · 14 Mar 2008 at 15:29

Rroff said:
Technically the distance selling act 7 day clause allows you to view the item as if it was on display in a shop - retailers are within their right to not accept items returned under the distance selling act if they have been opened and used.

The distance selling regulations say nothing about it being unsealed, only in the case of it being duplicable media. All online retailers are bound by these regulations to the letter.

Even OcUK's terms and conditions page do not mention it.

OcUK said:
7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via the Returns on Line section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.

Knowing your rights is always a good thing.

mike gunnz · 14 Mar 2008 at 15:45

Datamonkey said:
and that depends on if its been used and such.

I dont think you can buy something, use it then think hmm its crap and return it for a refund.

Wrong. You can do exactly that as long as you return it within 7 days and ensure it is in fully workable condition.

Superficial · 14 Mar 2008 at 15:57

you need to be EXTREMELY careful - the item needs to be pristine when returned.

psychas · 14 Mar 2008 at 16:46

oh well nvm thank you lads

Rroff · 14 Mar 2008 at 17:17

The whole idea of the distance selling act is for the end user to be able to view the item as if they were in the store... above and beyond that is upto whatever the individual retailer's policy is... however things like intel retail CPUs in factory sealed boxes shouldn't in theory be accepted back once the box is opened unless they are faulty.

cavemanoc · 14 Mar 2008 at 19:09

Rroff said:
The whole idea of the distance selling act is for the end user to be able to view the item as if they were in the store... above and beyond that is upto whatever the individual retailer's policy is... however things like intel retail CPUs in factory sealed boxes shouldn't in theory be accepted back once the box is opened unless they are faulty.

Please re-read Ulfhedjinn's post. Digest. And try again

Rroff · 14 Mar 2008 at 19:25

Thanks for that smart alec reply... however if you bother to read up on the DSR you will find I am correct... the DSR is designed to give you the consumer the ability to view and handle said item as if you were in the shop - however its loose enough in definition that you can usually open and test said item aslong as its returned in perfect condition - however the retailer is perfectly within their right to refuse to accept back an opened item on examination if it is not faulty (which is a whole different situation) - one case in point being the intel retail boxed CPUs I'm not sure what any particular retailers policy is on taking these back under the DSR but strictly by opening the box you wouldn't be able to.

Tooks · 14 Mar 2008 at 19:56

Rroff, I'm afraid you are wrong.

Ulf has it right in his post. The only thing you have to do is take reasonable care of the goods, and return as much packaging as you can. That would mean to most people not tearing the packaging, and ensuring the item could be returned for re-sale by the retailer. As it would be only max 7 days old, I'd be struggling to see how it would be in less than new condition.

The 7 days are also 7 working days, and start the day after the day you signed for the goods.

As somebody who has returned an intel retail CPU (not OCUK by the way), I can confirm that retailers don't like taking them back once opened, but under my rights granted by the DSR they had to. How can you examine the goods if you don't open the box?

The DSR regs are strict, and some would say loaded in the consumers favour, but if you operate as an internet retailer, you have to live with them and no doubt costs associated with complying with it are factored in to your business model anyway.

Rroff · 14 Mar 2008 at 21:39

I'm talking about the spirit of the thing not practise - sure most retailers will take stuff back - but the original spirit of the DSR is that the consumer gets to view the item as if it was in the shop...

Tooks · 15 Mar 2008 at 00:06

There is no 'spirit of the law', just the law.

How can you possibly have knowledge of what the 'spirit of the law' was intended to be anyway? Did you draft it?

The retailer is not 'perfectly within their right to refuse to accept back an opened item on examination if it is not faulty', that is just plain mis-information.

The DSR does what the DSR does, end of story.

I don't understand why you seem so down on the DSR anyway? It's one of the best pieces of consumer legislation ever in my opinion, even though I've only ever had to use it twice...

mike gunnz · 15 Mar 2008 at 10:35

Tooks said:
Rroff, I'm afraid you are wrong.

How can you examine the goods if you don't open the box?

Brilliant

nightmare99 · 15 Mar 2008 at 10:44

Just make sure if you are going to open the item and use it you return it in a condition that you would have been happy to recieve it in, if so there is no problem the item will be re stocked and somebody else will recieve it.

Tooks · 15 Mar 2008 at 11:42

Nobody was ridiculing you, just pointing out that you were wrong.

Whatever the original intention of the law, and who knows what that is now, we are all talking about the law as it stands and what you are allowed to do within it.

I made a fair assumption that you seemed opposed to the DSR as your posts show you to be critical of it.

What gives you the right to assume I'm an 'utter ******' by the way, 'hidden behind a computer screen'?

Oh, the irony...

Darkwave · 15 Mar 2008 at 11:58

This forum makes me laugh sometimes, chill people.