I'm trying to help my neighbour with her connection issues. She can ping websites, get updates to Avast, etc. But no web pages will display at all - IE and Chrome both say that the server is unreachable.
I think the biggest clue is that the Windows 7 network map is showing her PC as being behind a virtual switch, followed by the actual router. (Blue means virtual, right?) No such switch exists.
The other big clue is that she got rid of Norton a few days ago and installed Avast. I tried using the Norton removal tool but it didn't work. Wrong version perhaps? She did say the PC came with Norton installed but she bought and installed a different version.
This occurs whether she connects wirelessly or via ethernet, and her laptop (wireless) is unaffected.
Any other info I can provide? Thanks in advance!
I think the biggest clue is that the Windows 7 network map is showing her PC as being behind a virtual switch, followed by the actual router. (Blue means virtual, right?) No such switch exists.
The other big clue is that she got rid of Norton a few days ago and installed Avast. I tried using the Norton removal tool but it didn't work. Wrong version perhaps? She did say the PC came with Norton installed but she bought and installed a different version.
This occurs whether she connects wirelessly or via ethernet, and her laptop (wireless) is unaffected.
Any other info I can provide? Thanks in advance!