Can't delete file

El Jimben · 12 Jun 2010 at 13:08

I'm trying to delete this folder C:\Windows\System32\DriverStore\FileRepository\uguru.inf_amd64_neutral_8de494543c3a5038 as I'm getting BSODs due to uguru.sys even though it's no longer installed but I'm getting a message saying that I need permission. Most programs you can just right click and choose 'run as administator' but I can't do that here so how can I delete it?

jbloggs · 12 Jun 2010 at 13:11

Unlocker...?

El Jimben · 12 Jun 2010 at 13:23

Tried that, the readme says that you should be able to right click the folder and select Unlocker but there's no such option :confused:

theheyes · 12 Jun 2010 at 13:42

Try it from safe mode.

Moredhel · 12 Jun 2010 at 14:36

The driverstore probably isn't quite like other folders, similar to the Windows GAC in c:\windows\assembly. Try in safemode, if not, you might have to try booting from a boot disk and doing it through there.

amkan13 · 12 Jun 2010 at 14:43

unlocker wont work on a 64bit system

El Jimben · 12 Jun 2010 at 14:59

Moredhel said:
The driverstore probably isn't quite like other folders, similar to the Windows GAC in c:\windows\assembly. Try in safemode, if not, you might have to try booting from a boot disk and doing it through there.

Safe mode didn't work, what do you mean about doing it from a boot disk Moredhel, do you mean from DOS?

Moredhel · 12 Jun 2010 at 15:36

Well, I really wouldn't recommend this as it's obvious windows is actually using that driver for something. But you could download say a Ubuntu live CD, boot from it, mount the hard drive and delete the file, then boot back into Windows.

sandeep · 12 Jun 2010 at 15:36

Right click the folder > properties > security tab > advanced (at the bottom) > owner tab > click on edit > select your usergroup, if you are an admin then select adminitrators > click ok > then ok again > then you wil be faced with the security tab > click edit > and select administrators > and give it full control > then you can delete it.

Sorry for making this a little difficult to understand, hope it works for you.

Moredhel · 12 Jun 2010 at 15:48

Hadn't considered that Administrators may not have permission to the folder. Interesting idea.

Edit: You're right, only system has access to write to the folder. Everyone else only has read / list / execute rights.

sandeep · 12 Jun 2010 at 16:57

Moredhel said:
Hadn't considered that Administrators may not have permission to the folder. Interesting idea.

Edit: You're right, only system has access to write to the folder. Everyone else only has read / list / execute rights.

So I guess that fixed your problem?

Garyj881 · 12 Jun 2010 at 17:10

Killbox is pretty good too, try it if you're still struggling.

Belly · 12 Jun 2010 at 18:17

I was trying to remove a file recently and discovered that the solution (offered by someone else) was to drag the file to the desktop and then delete it from there. It worked in that instance for me.

I was also advised that Spy Bot Search and Destroy also has a file schredder, which would have been my next line of defence, but the dragging and deleting from the desktop worked.

Good Luck

arknor · 12 Jun 2010 at 18:49

try moveonboot or hijackthis has a tool that does the same thing (deletes the file before windows can lock it)

El Jimben · 13 Jun 2010 at 18:19

HiJackThis and Killbox didn't work but I managed to get rid of the offending file eventually after a good fiddle with the permissions, thanks all