Can't end process

iviv · 3 Sep 2012 at 20:43

Just figured I'd ask in here while my steam support ticket goes through the system, in case there's an alternate fix I can use in the meantime.
I'm having huge problems with dota2. Specifically when I close the game it doesn't exit properly. The exe still shows up in the task manager, steam still thinks it is running, but I can't close it, either using the task manager or process explorer:

http://i.imgur.com/5qRTO.jpg
http://i.imgur.com/xFGmx.jpg

If I run dota2 again it creates another process, and the exact same thing happens, and I imagine it would continue to happen until I ran out of available memory and something bad happens. Is there anything I can do from my end to properly kill it or do I need to just wait to hear back from Valve?

BigBoy · 3 Sep 2012 at 23:12

Hit Win+R on your keyboard type CMD hit enter
In the command windows type

Code:

Taskkill /F /IM dota.exe

and smash enter, that should kill it without problem

iviv · 4 Sep 2012 at 12:06

BigBoy said:
Hit Win+R on your keyboard type CMD hit enter
In the command windows type

Code:

Taskkill /F /IM dota.exe

and smash enter, that should kill it without problem

Afraid not:
http://i.imgur.com/snzLw.jpg

Infidelus · 4 Sep 2012 at 12:38

Tried Process Explorer?

TNGL · 4 Sep 2012 at 12:42

Infidelus said:
Tried Process Explorer?

Did you not look at the 2nd screenshot?

iviv · 4 Sep 2012 at 12:46

Thanks

Yeah, I've tried process explorer, Windows' task manager, and the command line one provided a couple of posts up, no luck from any of them.

BigBoy · 4 Sep 2012 at 13:21

have you tried terminating steam? if you leave it does it go away on its own after a long period of time? Just wondering if its just the memory allocation thats being left behind or if the process is running as if taskkill says there is no process then its just resident memory.

Moley · 4 Sep 2012 at 13:22

Try process hacker instead of process explorer and/or Run the program as admin.

iviv · 4 Sep 2012 at 13:29

BigBoy said:
have you tried terminating steam? if you leave it does it go away on its own after a long period of time? Just wondering if its just the memory allocation thats being left behind or if the process is running as if taskkill says there is no process then its just resident memory.

I can't simply close steam because it thinks the game is running. If I kill steam with the task manager and launch it again, I can play games as normal. Running dota2 again repeats the issue and creates another dota.exe process running. I've never left it for a while to see if it closes as I always restart my system to free up that memory. I'll try using process hacker next time I play some dota, see if that does the job.

sadbuttrue · 4 Sep 2012 at 13:55

If it's a Steam and not DOTA issue, try the usual hack.

Close steam
Rename ClientRegistry.blob to ClientRegistry_old.blob
Restart steam

This will force steam to refresh a lot of data that often gets corrupted.

Infidelus · 4 Sep 2012 at 13:57

Tingle said:
Did you not look at the 2nd screenshot?

No, apparently not

But silly question, are you running Process Explorer with Run As Administrator, or just double-clicking it?

iviv · 4 Sep 2012 at 14:08

sadbuttrue said:
If it's a Steam and not DOTA issue, try the usual hack.

Close steam
Rename ClientRegistry.blob to ClientRegistry_old.blob
Restart steam

This will force steam to refresh a lot of data that often gets corrupted.

Its a dota2/windows issue. Steam sees that the dota2 process is still running, so reports that I am still in-game in dota2, and won't launch any other games because of this, so I'd say its working as intended.

But silly question, are you running Process Explorer with Run As Administrator, or just double-clicking it?

Yeah, I still live in the windows vista days and disabled UAC when I installed win 7, and been running it like this for so long that I haven't gotten around to re-enabling it, so its running by admin by default.