Can't pair Xbox One controller via bluetooth

spudbynight · 24 May 2017 at 12:41

I have an Xbox One controller. (The new version that supports bluetooth) I can't get it to pair with my computer. (I've only added a bluetooth dongle today)

Unfortunately all the guides and advice I have found online reference menus that are different to what I have in front of me in windows 10. For a start they all tell me to go to settings and under devices to "turn bluetooth on"

The Microsoft website says I should see this :

What I have in front of me is this

I can't get Windows to see the controller. If I try and pair it directly with the bluetooth tray icon it sees the controller but the pairing fails.

Jamesyboyjim · 24 May 2017 at 13:40

According to that message windows asked to pair with the controller but the controller made no attempt to acknowledge the pair attempt.

Don't you have to hold down the pair button on the controller to make the white light on the controller flash first?

I would assume the screenshot from the ms guide is from a later version of windows 10.

spudbynight · 24 May 2017 at 14:25

I have held the pair button first (for three seconds)

No joy

hyperseven · 24 May 2017 at 15:07

Install the app from the windows store connect with cable and see if it needs a firmware update.

spudbynight · 24 May 2017 at 18:59

Tried that already. The firmware is fully up to date.

danoliver1 · 24 May 2017 at 20:00

Does the dongle pair to say your phone?

spudbynight · 25 May 2017 at 13:39

Yes, pairs fine with my phone

danoliver1 · 25 May 2017 at 14:47

Can you pair the controller with your phone?
Whats the model number of the controller?

spudbynight · 30 May 2017 at 14:11

Sorry for delay in responding.

My phone (iphone 6S) doesn't see the controller.

It is model 1708. The current wireless controller with bluetooth support.