Car issues, engine failure.

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@inflames and @~Divine~Wind~ any updates on your horror stories.

Nothing too exciting, regarding my car the garage and the warranty company are arguing about the amount of time that job will take. Garage says 21 hours the warranty company only saying 12 hours. That was the last update I had last week.

 

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Standard warranty company antics. They're horrific to deal with for all parties involved on the whole.

My first time having to deal with them in over 20 years of driving

 

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Aye I have mine back, took them 3 month fiddling wiht injectors.
Which they then deemed it wasn't the injector faulty (as the fault didn't move with the injector any more) but instead it was the wiring to the injector.
I did mention that the wiring had previously not been higlighted for any concern and if the wiring loom was damaged then it was likely when they were fiddling.

I was expecting an invoice for thousands for the amount of work they'd claimed, was about 500 quid lol

If I hadn't had warranty and the need to use it I feel that this could have been fixed in simply a few days lol

Got a bit of a refund on finance and a bit goodwill from the dealer

Glad to hear that you have your car back.

Mine on the other hands, is taking its time. The garage has done its inspection and quoted the warranty company to do the work . Now the warranty company have only offer to cover a third of the cost. Even though the policy is up to the price at purchase.

 

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how on earth does that work? warranty but only 30% ? :/

Aye my dealer did say that the warranty at Point of purchase and the extended warranty once the inital 3 years is up are completely differnet things.

The garage that are doing the work where very shocked by such a low ball estimate.

 

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Precisely why we won’t deal with warranty companies, some of the labour rates they’ll pay for are ridiculously low.
I’m assuming that’s why they are offering such a low payout?

Yes and the parts. The garage wants to use their supplier and trusted source for a replacement engine etc. When the warranty company wants to use the cheapest they can find, there is about 3.5k difference between the two different suppliers.

 

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Which will probably be the cheapest lump they can get from some random breakers yard or some Ebay parts breaker.
I do however hope you get a good outcome after all this is over.

Certainly appears that way. I hope it is resolved soon, but seems like the garage and warranty company are at a bit of stalemate. To top it all off, looks like no one wants to buy Jags at the moment. There is a lot chat on some of the owners groups on FB, people are struggling to PX them and no one wants to buy them.

 

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Not the diesel ones no, because of the number of failures. They are a ticking time bomb in diesel form. But Jag just bury their heads in the sand.

Tbh no manufacturer is infallible and the majority have their major issue, but they tend to put a fix in place relatively quickly, and as they bring out updated models they also introduce fixes for those issues.

Jag/land rover however seem to do the opposite and discontinue the engines that are considered strong and reliable (for a Jag) and bury their heads in the sand with the new engines.

The 3.0d should have had a number of updates to fix the crank issue, they've released multiple models using the same engine, it's a derivative of the old 2.7tdv6 which was problematic quite early on and ford decided not to use it in their own models due to reliability, and PSA group only fitted in a couple of models and had the same issues and was quickly and silently dropped, anyway Jag made some improvements but the same major issue persisted, and they've not implemented a fix. Tbh the fix would necessitate quite a re-design of the bottom end of the engine so it might not be that easy, however there is other potential ideas they could try to do instead, they could try installing a forged/forged billet crankshaft in place if the cast unit (not entirely sure what it has from stock, Google believes it's not forged). There does seem to be upgrade kits on the internet, but no confirmation it's a positive fix. But my point is Jag is aware of the issue they've just chosen to do nothing about it, and then wonder why people steer clear of their vehicles.

I certainly will be avoiding any JLR product in the future. The jag specialist who involved with my car, where actually shocked what happened. They said the later version of the engine was more robust, compare to the earlier versions.

 

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Just a quick update for anyone that is interested. I spoke to the garage, regarding the actual failure and what caused it. So the main crank bearing spun and blocked off the oil pathways. This caused over heating, causing two of the big end bearings give up. Causing damage to the conrods on those two cylinders and the crank. Did not snap the crank.

The garage and warranty company seem to be a stalemate . The garage wants to use their approved engine and parts providers. What makes their estimate what it is. The warranty want to the cheapest they can find.

I spoke to the warranty company, was like hitting my head against a brick wall. The operator couldn’t answer some my questions. Only the engineer could! But the engineers can’t talk to the policy holders, because they only deal the garages because they deal with technical side of thing.

They did try to connect me, to the engineer, when I told them, “that’s ok, I am engineer and if they want to talk technical terms with me I am more than happy to do that”. But the engineer refused and stated that it company policy that engineers do not talk to the warranty holder.

One of the issues now, is that the garage have now lost their window to do the engine swap. So they are not happy with the warranty, who took time to approve the repair etc.

It sounds like it’s going to happen, just when and who get their way with parts providers.

I am just glad I had some savings and was able to purchase a cheap run around. If I didn’t I think I would have been, very stressed, jumping up and down with everyone involved. I have been patient with all of this but that’s now wearing very thin.

 

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This is true, through they have had their own shares of issues aswell, they had a spare of engines in the Yaris that would burn oil like no tomorrow, but they were sorted quickly and quietly. The 2.4 engine (though I don't think this was officially sold in the UK,) had head gasket issues.

I did want to go back to Toyota, but I like the finesse of the German counter parts, I keep looking at lexus as an alternative but the CVT gear box puts me off, and the engine range available in UK, I like turbo cars, or at least cars with grunt for effortless driving, don't like having to wring an engines neck to get it going.

My current run around is a little old Corolla. That it’s simple and just works. I am a Jap or German man when it comes to cars. The one time I don’t, look where it has got me lol.
I am thinking once all of this is done and everything has settled. I am thinking about getting a Lexus hybrid, as I can’t afford to go EV yet. But I will cross that bridge when that time comes.

 

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Yep, standard for these engines. Starts with a spun bearing and then catastrophic failure. If not that, it's timingchain or exploding turbo related death which is now happening to F-Paces.

Yep definitely, I was aware of the issue when I bought it. It was definitely one of the reasons i actually take out a 3 year warranty for a change. But at the time, most of the failures appeared to be with engines that had been in JLR 4x4 vehicles. With the extra load and four wheel drive being a contributing to the issue.

Saying that in the XF and XJ owners groups I am apart of, there does seem to be an increasing number of us who having the issue.

Regarding the f-pace engines, I wouldn’t touch a jag with a Ingenium engine. Far too many issues there and Jag are just burying their head in the sand with it.