Car mis-sold with FSH

Firefox35

Firefox35

Firefox35

Associate
Joined
18 Oct 2002
Posts
850
Location
UK
Hi guys,

Apologies for the long post, looking for advice.

I purchased a BMW 330e from a main franchise last month, was told prior to placing a deposit it had FSH and have this in writing via email from them.

The car is a 2021 with around 38,000 miles, I paid almost £23,000.

When the car was delivered to me, I did not immediately check the car's service history.

I have since and its as follows:

11/06/21 Pre-delivery check at 8 miles.

09/05/24 Brake fluid changed at 30,517 miles.

repeated again on 10/05/24 Brake fluid changed at 30,517 miles.

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I contacted BMW who told me their records show the same information as is on the car.

I now have the full history of the car from a friend who works at BMW and it confirms this.

He also told me that all components are showing green so a service not being due but someone may have just reset the service indicator. The indicators were reset in 10/2023 but there isn't a service recorded to go along with it.

The car was purchased by the dealer from a motorbility company, so contacted the motorbility company, they would not discuss anything with me because I did not purchase the car from them.

I then contacted the dealer who got the motorbilty company to send them the service records for the car.

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The service record received matches the car info. The dealer told me the highlighted yellow is the oil service.

I googled what standard scope is and it seems this is a charge to have work entered into BMW's online history.

The dealer has now requested more information from the motorbilty company.

The reason for this post is I currently have no record of an oil service ever being done, what are my options here?
 
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Datamonkey said:
Personally, if you like the car, and there are no issues with it at present, I'd ask the dealer to carry out a service as a gesture of good will and enjoy the car.
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Thanks for the reply, I really do like the car, problem being, will this affect future value of the car when I come to sell?

Also, will the warranty on the battery still be valid if the servicing has not been done to manufacturers requirements?
 
kindai said:
Go back to the dealer and have them put this into writing. If no return car, if yes, happy days.
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Good advice.

It all seems resolvable, just a bit of a run round to get it sorted out.
The onus is on the dealer who sold you the car to justify their claims of full service history, if they cannot do this or cannot update the history by providing a service that gets it up to date to your satisfaction then reject the car.
 
Bint Box said:
Good advice.

It all seems resolvable, just a bit of a run round to get it sorted out.
The onus is on the dealer who sold you the car to justify their claims of full service history, if they cannot do this or cannot update the history by providing a service that gets it up to date to your satisfaction then reject the car.
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Just make them aware that this will be your course of action ASAP so you come within the 30 day timeframe, then even if they drag their heels you've got evidence that you made the claim within the first 30 days for ease of rejection if it comes to that.
 
I think the dealer will take the car back. The BMW AUC warranty wont be valid.

I'm sure this has also happened to someone on these forums before.

edit:

When you say main franchise, you mean BMW franchise right?
 
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muon said:
The BMW AUC warranty wont be valid.
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It’ll only be valid if BMW bring it up to speed, but I could foresee them (insurance) rejecting a multitude of claims on the basis it hasn’t been serviced in accordance with manufacturer standards, as it must be to be warranted.


BMW should not have missed this. One of their MSPs is that all cars sold AUC have full BMW history. This does not.


Reject it OP. It’s just a car. Don’t invite potential hassle and stress into your life.
 
Take it back. I would not trust an engine that potentially hasn't had its oil changed in 38k miles.
 
No oil change in 38k miles on a BMW. I'm surprised it still runs. Surely they must have done one and just not logged it.
 
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This is the problem with all this GDPR and electronic service history crap - the car could have been serviced several times by a garage who forgot/didn't know how to update the iDrive, but provided an invoice as proof of service (because cars don't come with service books anymore!).

But as soon as BMW/a main dealer/trader gets these invoices through they immediately shred them. Meaning there is now no proof the car has ever been serviced.

I'd say it's fairly unlikely that the car hasn't been serviced in 38k (although not impossible judging by a lot of the undesirable people I come across who have lovely brand new motability cars!) so it may be worth trying to find any record of any history of the vehicle and start digging. The MOT history and locations are recorded and often people use the same place for an MOT as a service so that'd be a good place to start. Give them a call and give them the reg, tell them you're trying to track down the service history and ask what it's been there for.

If you find the service history - get them to email it over so you now have a car with FSH...whether or not you tell BMW that when they are dealing with your complaint though I'll leave up to you!

I've bought two cars now which have seemingly been serviced religiously on time every year at the main dealer/specialists by previous owners - but they've both had a clear gap of a year where the book hasn't been stamped. I've knocked down both cars by a decent amount because of this (as they were now not FSH cars even though I was confident it would have been done). I've then got on the phone and found that they had been serviced fully and it simply hadn't been updated in the service book. Profit!
 
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Btw, if you can't find any proof of the service being carried out, I would genuinely reject the car and find another one. There are a plethora of 330e's out there and you've paid top dollar for one with absolutely no history of servicing for 3 years which will significantly affect the value.

As a side note, I would also steer clear of ex motability cars - I've lost track of the number of these cars which I've seen which are utterly trashed and neglected by their owners (I think people eligible for motability cars pay comparitively very little for them and some have been known to not take the best car of them...)
 
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Condition wise the car is very good, bodywork is good, interior is as new.

I have spoke to the motorbility company and the history they provided to the dealer matches the car (only brake fluid stated on the invoice). it has not yet had its first MOT. (edited: my mistake, getting confused with the car I part exchanged, yes its had its first MOT)

The latest contact from the dealer stated they have escualted this to their Operational Director for further review and have promised a solution by Wednesday or Thursday of next week. They will investigate the service history of the car and provide me with the necessary documentation or alternatives if it is not available.
 
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Another query, I part exchanged a car when buying, I dont want the car back (nothing wrong with it, just did not get on with it)

Am i within my rights to ask for the monetary value of the car as advertised when I bought it?
 
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Firefox35 said:
Another query, I part exchanged a car when buying, I dont want the car back (nothing wrong with it, just did not get on with it)

Am i within my rights to ask for the monetary value of the car as advertised when I bought it?
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No, if they've still got it and they want to give it back to you then that's their choice. Only if it's unavailable then can you push for it in cash.
 
Gaygle said:
This is the problem with all this GDPR and electronic service history crap - the car could have been serviced several times by a garage who forgot/didn't know how to update the iDrive, but provided an invoice as proof of service (because cars don't come with service books anymore!).

But as soon as BMW/a main dealer/trader gets these invoices through they immediately shred them. Meaning there is now no proof the car has ever been serviced.

I'd say it's fairly unlikely that the car hasn't been serviced in 38k (although not impossible judging by a lot of the undesirable people I come across who have lovely brand new motability cars!) so it may be worth trying to find any record of any history of the vehicle and start digging. The MOT history and locations are recorded and often people use the same place for an MOT as a service so that'd be a good place to start. Give them a call and give them the reg, tell them you're trying to track down the service history and ask what it's been there for.

If you find the service history - get them to email it over so you now have a car with FSH...whether or not you tell BMW that when they are dealing with your complaint though I'll leave up to you!

I've bought two cars now which have seemingly been serviced religiously on time every year at the main dealer/specialists by previous owners - but they've both had a clear gap of a year where the book hasn't been stamped. I've knocked down both cars by a decent amount because of this (as they were now not FSH cars even though I was confident it would have been done). I've then got on the phone and found that they had been serviced fully and it simply hadn't been updated in the service book. Profit!
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This is unlikely to have happened with an approved used car, because BMW don’t sell AUCs which don’t have full BMW service history.


My understanding is that the key is also updated with the service history straight from the service reps PC, can’t see there being a way of them not showing it on there :-)


Edit I now see it isn’t an AUC
 
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