Cargiant help!

XeNoN89 · 7 Apr 2011 at 18:37

Right I recently bought a car from cargiant, i noticed since the weather got warmer that the aircon wasn't very cold, that was fine, i booked it in for a clean and re-gas. Got the car back and the aircon does not work at all now really. So back to audi it goes and they spend all day looking at it. They ring me back and tell me the air con compressor is broken and needs to be replaced. £800. Also they found the overun valve for the turbo is broken and i might notice sudden loss of power. total cost with labour - £154.

Now i am not happy. I have had a look around on the internet and see lots of conflicting advice. Do cargiant have a legal obligation to fix these problems? I have owned the car for less than a month, but i can't see anywhere on the cargiant website that mentions a standard 3 month warranty like most dealers have.

Any advice? :mad:

thewanted · 7 Apr 2011 at 18:39

Is it on finance? If so, I'd be phoning them.

Will Gill · 7 Apr 2011 at 18:40

£154 is not really the end of the world, I'd be quite happy with that outcome combined with the words car & giant

oh missed the £800 part

still car giant are nothing more than glorified rob dogs, buy em low sell em low, my word is my bond etc...

Joe T · 7 Apr 2011 at 18:41

Will Gill said:
£154 is not really the end of the world, I'd be quite happy with that outcome combined with the words car & giant

£954.

Will Gill · 7 Apr 2011 at 18:42

Joe T said:
£954.

aha, my ninja edit was faster than your pounce

DM · 7 Apr 2011 at 18:44

Take it back, its the sale of goods act, someone will be along who knows it off by heart in a minute.

Axeboy · 7 Apr 2011 at 18:59

pretty sure its covered under the sale of goods act and must be fit for purpose depending on the age/price of the car.

Any more details on the car?

I assume you gave cargiant the chance to fix the problems first before going to Audi?

XeNoN89 · 7 Apr 2011 at 19:02

Axeboy said:
pretty sure its covered under the sale of goods act and must be fit for purpose depending on the age/price of the car.

Any more details on the car?

I assume you gave cargiant the chance to fix the problems first before going to Audi?

56 reg car was just under 10 grand

A3 2.0T S-Line Special Edition.

Havn't given cargiant a chance yet as i have only found out today from audi that it has these problems (and they havn't been fixed yet as they didn't have the parts in stock). I wanted to check if cargiant actually have to cover this before ringing them

I assume the car is still ok to drive with this overrun valve problem on the turbo?

Axeboy · 7 Apr 2011 at 19:26

Have a look here mate:

http://www.adviceguide.org.uk/index...cles.htm#you_bought_the_vehicle_from_a_dealer

You need to speak to them basically and give them the opportunity to repair the car.

edit: sale of goods act is 6 months

mjt · 7 Apr 2011 at 19:30

I would highly recommend getting out of paying for a new air-con compressor.
I never fixed the one on my Leon as I cried when I saw the price VAG wanted

Will Gill · 7 Apr 2011 at 19:46

If the vehicle develops a problem soon after you bought it, you may have a right to return the vehicle to the dealer and get your money back. This would probably need to be within about three to four weeks at the most of buying the vehicle. The problem would need to be fairly major, and you would need to take into account the age, mileage and price of the vehicle when deciding whether it is reasonable to take it back.

thats the only fit for purpose return chance you have, any dealer (esp CG) will have a mechanic who will signoff a worthless peice of paper claiming the car was fit for purpose when it left the forecourt this negates your "6 month warranty" afforded by the SOG act.

I suspect unless you have a specific warranty on the car you are going to be in for a very hard time

the "buying secondhand cars link" makes it sound like the consumer has unlimited protection for 6 months, if that was the case why do you think cars have dedicated mechanical warranties!

sorry to ramble but I think there will be some harsh lessons learnt here and not a bend over and fix salvation from CG, as always I hope I'm wrong, I usually/sometimes am

Axeboy · 7 Apr 2011 at 20:07

He has the protection in this case imo, but it depends if he wants the hassle as they wont give in easy. For the value id say its well worth progressing.

How long have you had the car?

Will Gill · 7 Apr 2011 at 20:09

slightly less than a month, I agree with you, I just see a rocky road ahead

lesson learnt, spend 10k on a car, make sure it has third party warranty

XeNoN89 · 7 Apr 2011 at 20:37

Will Gill said:
slightly less than a month, I agree with you, I just see a rocky road ahead

lesson learnt, spend 10k on a car, make sure it has third party warranty

Funnily enough, i actually DID buy the AA Warranty they try and sell you with the car (just got one year instead of the 3 they try and sell you) only problem is you have to choose what is covered, and i selected turbo but not air con as i thought the turbo would be more likely to go wrong and more expensive to fix if it does, so thats just unlucky.

Axeboy · 7 Apr 2011 at 20:59

Ask cargiant to repair it, honestly, they should. If not, raise it with trading standards and then ask them again.

IAmATeaf · 8 Apr 2011 at 10:39

I personally wouldn't let somebody else start the repairs before speaking to CarGiant. You need to give them a chance to inspect and repair.

Morba · 8 Apr 2011 at 10:47

Have you spoken to cargiant yet?
Don't they need to prove that the problem was not there when the car was bought to get out of it?

ubersonic · 8 Apr 2011 at 11:09

If im reading this right the timeline went like this:

Bought car
Noticed air con wasn't very cold (understandable due to age of vehicle)
Took it somewhere (you didn't say where) and had air con re-gassed
Got it back and air con wasn't working at all
Took it to Audi who say compressor is shot

Tbh id be more inclined to go back to whoever re-gassed it as form what you said it sounds like they broke it.

nas · 8 Apr 2011 at 11:21

how recent is recent?

what happens depends on when you noticed it and how long you took to do something about it etc.

XeNoN89 · 8 Apr 2011 at 11:35

Morba said:
Have you spoken to cargiant yet?
Don't they need to prove that the problem was not there when the car was bought to get out of it?

ubersonic said:
If im reading this right the timeline went like this:

Bought car
Noticed air con wasn't very cold (understandable due to age of vehicle)
Took it somewhere (you didn't say where) and had air con re-gassed
Got it back and air con wasn't working at all
Took it to Audi who say compressor is shot

Tbh id be more inclined to go back to whoever re-gassed it as form what you said it sounds like they broke it.

I took the car to audi for a re gas, and took it back to them when it still wasn't working. (don't know why they didn't notice it was still not working the first time)

Anyways i have spoken to cargiant, and they say they cover all cars for a month and so i am booked in for wednesday to take my car down and they said they will sort it our for free.

I feel a bit better now