CEX - never again!

ivrytwr3

ivrytwr3

ivrytwr3

Soldato
Joined
25 Aug 2006
Posts
7,280
Got myself a PS5 and went to trade in my PS4.

Boxed, 2 controllers - well looked after as i'm an adult :D. Quoted £85 for console, £19 for extra controller.

Took it in and they said it's missing the HDMI. Ah ****! No probs, what does that mean? It means it's unboxed so i can give you £45 minus £2 for the HDMI.

"OK, sell me a HDMI cable now and i'll put in the box".

"No can do, has to be official and none in stock".

I let it go as i couldn't be arsed. However, travelling home, i get a call, "The right trigger on the controller is not depressing fully", we'll have to knock another £19 off".

"GTFO! I'm on my way back".

So now i'm sticking it on FB marketplace, or i'd rather give it to a local charity than these thieves.

First and last time using CEX..................and breathe.
 
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I'd had decent luck with them until I traded in my Vive, and they subbed off over £20 for not including rawlplugs. And that's without any communication or anything, just done.

I CBA to chase it up, but given that it's a massive set with loads and loads of bits, every single one immaculate, and then to get shafted on a bloody rawlplug...
 
I wonder if it's just the in store experience. I bought a HDD from them online which ended up clicking and corrupting a few months later. For convenience I tried to return to a store but they tested it and said it was fine and they refused the return. Went through the faff of online returns and it was just a simple refund.
 
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jklc said:
I wonder if it's just the in store experience. I bought a HDD from them online which ended up clicking and corrupting a few months later. For convenience I tried to return to a store but they tested it and said it was fine and they refused the return. Went through the faff of online returns and it was just a simple refund.
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Maybe, but I think sometimes online they're almost more inclined to be difficult because people are less likely to go through the hassle of getting it back.

I traded in a couple of hard disks a while ago (they were pretty small capacity and high usage), and they said because I was trading in two of them, they'd apply their "volume reduction" and instead of getting £50 each or whatever I'd get £35 each.

I kicked off... to my mind having a volume reduction is fair enough to avoid someone trying to give them a hundred tablets of the same spec or whatever, but to claim two hard drives make a difference to a company of their size, they were 100% trying it on. They then changed their minds and said they'd pay in full for the first and 90% for the second one.

Just ridiculous.

Now I pretty much exclusively use them for cheap phones and tablets where I don't have a good alternative place to sell.
 
At the end of the day companies like these are parasites that originally existed to buy stuff off desperate people for as low a price as possible. As the people were desperate they would take a low price as some money is better than no money. Cash Converters were the same. They really are not a good place for a "trade in".
 
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With so many easy ways to sell your own stuff now, businesses like CEX can pretty much only be surviving if they're ripping people off somewhere (everywhere) along the line.
 
Cex is good if people want fast cash. Which most desperate people do.

I took my old PS5 into Cex last year for cash because I had the PS5 Slim. Worked out better than selling it on third party sites and going through the hassle of shipping, etc.

It can be good depending on your situation
 
pastymuncher said:
At the end of the day companies like these are parasites that originally existed to buy stuff off desperate people for as low a price as possible. As the people were desperate they would take a low price as some money is better than no money. Cash Converters were the same. They really are not a good place for a "trade in".
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Same as We Buy Any Car - if you want to get rid of something easily, then that’s what they’re there to do. It won’t be the best price and they’ll make a profit from it, but you accept these things for the lack of hassle in your own life. I could’ve gotten £250 more for my car selling it to a garage through Carwow than I did as a trade in with the dealership I was buying the new one from, but life was so much easier just driving in with one car then leaving with the other one.

I think the older you get the more you’re willing to pay for convenience :D
 
hornetstinger said:
I bought a couple of things from Cash Converters, when they used to be decent, like £15 for retro hifi
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Ah, so that's why you won't post your hi-fi setup in the "Show us your hi-fi & home cinema setups" thread as you've got a £15 Awia 3 disc changer system from cash convertors, top poster not a single photo, lol. :cry:
 
i was going to sell them a grade A iphone 12, they offered me £160 over the phone assuming it was grade A
when i get there they said there is no USB cable so it grade B and offered me £90.

same as you it had to be an apple cable, they have a grade A phone on display with a none genuine cable, so i questioned that and she just looked im me like i was spec ed
 
Journey said:
Ah, so that's why you won't post your hi-fi setup in the "Show us your hi-fi & home cinema setups" thread as you've got a £15 Awia 3 disc changer system from cash convertors, top poster not a single photo, lol. :cry:
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nah just saw a retro tuner, large manual tuning, this sort of thing. They did have a lot of junk, poked in speakers etc, but occasionally they had something ok.

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Few years later prices went stupid, ie £30 for Power Devil drill that's second hand....when they're available brand new for £35 lol
 
Nice for people to sell and buy stuff without CeX artificially propping up pricing and keeping computer component pricing high when buying not to mention they take stuff off you for near half the price when selling to them and still get custom. Their whole voucher system seems to again prop up their pricing and create its own black market.

Massive outrage over GPU scalpers thouugh CeX is the king of scalping. :cry:
 
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I find CeX very hit and miss, sometimes it's just easier to use than selling online, occasionally you'll even get more for whatever you're selling.

The staff often don't know their arse from their elbows when it comes to certain tech, a couple of examples of things I've experienced:

- I had a brand new/boxed set of DT770 headphones which were surplus to requirements, they were outside of return and nobody was biting on the MM or elsewhere. They "examined them" and tried to lowball me by saying they were C grade due to being damaged, when questioned they'd confused the texture on the velour earpads for being faulty when brushing a finger back and forth. The person in question had never seen headphones with that sort of pad before, openly admitted to it when pushed. I laughed in the guys face and kept them, ended up giving them to my brother in law for Christmas that year.

- After an upgrade to one of my older rigs I had a Sapphire Flex HD7950 I no longer needed, it worked perfectly and had been flawless for the entire time I owned it. The lady behind the counter of the Newcastle branch examined the thing for over 5 minutes, really went out of her way to eyeball every square inch of the thing before declaring they couldn't take it due to damage without actually testing it. When I asked what the problem was, she pointed to the PCI-E bridge you plug into the board and proudly informed me that the lines on the PCI were due to wear and tear. When I explained what they were she yet again admitted to having no idea of what she was looking at and had no way to test it. I took a ten minute walk to the next branch over and they'd tested and paid me for it within 30 minutes, I went for a coffee while I waited.
 
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I've mostly had no issues selling various things to CEX over the years. I did send a couple of HDDs once which they rejected because they failed performance testing (and sent me an email with the results attached). I tested them when they got returned and had no issues, so sent them back again and they paid out fine the second time.

I've also had them offer me more money for something once, I'd sent it as Grade B but they assessed it as Grade A and emailed me to say they'd be paying the higher price. Very unexpected!
 
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