Changing ISP question

banja · 9 Dec 2017 at 17:12

One of my housemates found a good Black Friday deal for a change of service / ISP. An engineer is coming out next week. However, my other housemate who organised / sorts payment for the original ISP still hasn't cancelled our current service, which apparently requires two weeks notice. Will we simply be able to swap over the service regardless of the current one not yet being cancelled?

Only ask because the engineer will apparently charge a fee if they are come out unecessarily. We don't mind postponing if the swap over will be an issue.

bremen1874 · 9 Dec 2017 at 17:27

Your new ISP should inform your old ISP that you're moving.

Have you complicated matters by taking out the new connection in a different name?

banja · 9 Dec 2017 at 19:19

bremen1874 said:
Your new ISP should inform your old ISP that you're moving.

Have you complicated matters by taking out the new connection in a different name?

Yep. Housemate number 1 who has the current contract is moving out in Feb, so seemed like a good time to find a new deal.

Sparx · 9 Dec 2017 at 21:31

How has he completed the order? Did he input the current landline number so it's a takeover line order?Or as a new line? The best way would be to put in a new line, so you'll have 2 internet service simultaneously.

If he's taken over the service, it will trigger housemate #1 line to be taken over, and possibly incur early termination fees...

banja · 10 Dec 2017 at 20:41

Good questions. When HM number 1 moved in they brought the contract and phone number with them. I shall enquire which number was used for the new contract. I doubt there would be a termination fee for the outgoing contract. More concerned that when the engineer arrives this week he'll be able to hook us up and we won't get a fee for him coming out if he can't.

Sparx · 10 Dec 2017 at 21:05

If HM1 is out of contract, then no that will not be a problem re: early termination fees.

Why do you have an engineer booked? If it's a takeover order, no home visit is needed by Openreach.

Hence my question how the order has been done. If it's been done as a new line, then you'd have a 2nd master socket fitted, so Openreach would install this. And HM1 will still have his internet service live, so you'll have 2 lines to the house.