Nothing wrong with Sky's support really. They don't have the lowest complaints of any provider for years now for a reason.
As said by many above its difficult to get good support and be cheap. Almost impossible in fact.
Last edited:
Cheap broadband
- Thread starter koolpc
- Start date
As said by many above its difficult to get good support and be cheap. Almost impossible in fact.
Ex and several friends with them and no horror stories...
Have they ever needed Technical support? I suppose as long as you use the supplied router you’ll be fine. Anything else and you’re on your own.
I did ring Sky on behalf of my ex early in the year and the issue was sorted quickly (faulty router)
How come? I was put through to tech support. They went through several steps with me.
Last edited:
Well if that’s all you needed from tech support you probably could have saved yourself £60 per year with Vodafone. If you feel bold, ring up Tech support and ask them how to configure any other router than the one they supply. You’ll get tumbleweed.
Why should they? They are only trained on their products!
Indeed, there's an impossible amount of third party setups, no company is going to support that, give you setup pointers maybe but offer service level guarantees of compatibility based on hardware outside of their control, unrealistic.
And yet, if you ring Zen, or A&A, or Daisy, they’ll hold your hand while you set up anything, because… actual technical support. They’re providing an internet connection. Not just a router. Look at all the dozens and dozens of threads from people on here who want to attach to Sky (‘cause cheap) with a non-Sky router (‘cause it doesn’t do what many people want) and you’ll get an idea of how poor Sky “technical” support is.
I picked up this £15 Router down the market, it's in chinese but can you help me set it up? <Shudder>
I imagine that’s how Sky selected the hardware for their boxes, yes.
Can we please just reach an acceptance that for some people "good customer service" means they get a router through the post, plug it in, the ISP handles all the software updates, can access it remotely to diagnose Wi-Fi issues, has an endpoint they manage that they can speed test to for proactive monitoring of throughput, and for other people "good customer service" means you phone the ISP up and they help you configure your custom x86 box?
I'm sure we'd all like the people working the helpdesk at our ISP to have networking skills, but it's not happening for £25 a month.
I'm sure we'd all like the people working the helpdesk at our ISP to have networking skills, but it's not happening for £25 a month.
Last edited:
Or for £9 per hour either. Many of the staff are housewives working in the evening or people in their 50's. Sure there are some more technically minded working there but the prompts are on the screen to follow. They don't have to be read out word for word, they don't expect robots, but not everyone knows, or indeed needs to know about TCP/IP or packets or protocols. The vast majority of users don't know either.
If you want a higher level of technical support there are ISP's out there that have highly trained people answering the phone like A&A but you pay extra for that level of support. No one is a network technician and goes to work for a standard IPS for £18k a year to start.
Last edited:
Yea, i have done that before. Wasnt great though..
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,717
Hello Testical support! Have you seen jebs jobs on you tube?
For those of you not in technical support some days this can be exactly like this. (I’m not joking).
Last edited:
You are rarely going to have to speak to a broadband provider these days.How utterly condescending to ”housewives” and “people in their 50’s”. You‘re a credit to your company. I’m certain you take enormous pride is exploiting people for £9 per hour.
I genuinely don’t understand how, on a forum where you’re not allowed to sell, and you’re not allowed to punt referral codes, you constantly promote Sky and hand out friends and family “discount” codes.