It's true you only hear the bad stuff and citylink are one of the biggest carriers of computer bits/electronics because they prefer the smaller stuff. On the otherhand some of the goings on by the couriers in this country are criminal, literally. I've seen it all, maltreatment of parcels, theft of parcels, not attempting delivery, misrouting parcels to the wrong end of the country, inputting details incorrectly to the system so that the driver delivers to the wrong house number, allsorts. I know mistakes happen and nobody is perfect but some of these errors are just not fogivable and could easily be avoided.
It is really hard trying to explain to a customer who has paid for in his eyes a "next day courier service" and taken the day off work to wait for his equipment that there is nothing you can do when it gets to 5pm and nothing has arrived. I always try to give my customers the tracking number and encourage them to ring their local depot up if the parcel has not arrived by 1pm. Then usually the depot will give the driver a kick up the bum and make him deliver it.
