complaints.com get personal info removed?

[stevenazari1]

isnt it illegal to pass on your information to a third party without your consent? or something about the data protection act Im not sure but something tells me it wasnt legal what was done there...

 

[Fourstar]

has very personal information about me, one being my exact home address which i want removed

The address referenced is your publicly listed business address from your now defunct (but still google cached) website.

She has every right to post a negative review including your name, company name, business address and experiences. If she is lying and libelling you there are steps you can take otherwise all you can do is ask nicely for it to be taken down.

 

[Mickey]

Just one thing stands out to me from reading the thread. You changed your email address and provider...ok fine, but why would you immediately stop checking the old address? That seems to be the stupid move and cause of problems in this case.

It seems to me that you could have easily avoided problems with this woman by using a bit of common sense


Mick.

 

[Clinkz]

So let me get this straight. You messed around a client, which yes, was your fault. She has complained about you in the public domain, and you are feeling sour about it?

Tbh you deserve to be complained about.

edit: Hang on a tick. So you basically finished the site. You were waiting on her payment to transfer the content over to her, And yet you waited a month out of pocket before you even thought to check to see if everything was ok with her? Are you an absolute idiot? Why didnt YOU e-mail HER a few days after you were expecting the payment to say 'hey how are things going?'.

 

[.Kencs]

I disagree because he told her his new address, so if she is that slow to still send emails to his old address, thats her fault, not his...

I *** send her a link to the address which is now using your design and say 'thanks for the inspiration'

 

[Anim]

Was it so hard to check your old email account every now and then when you switched to a new account? I'd bet that her emails werent the only ones you missed.

 

[Mickey]

I disagree because he told her his new address, so if she is that slow to still send emails to his old address, thats her fault, not his...

Well the message obviously didn't get through to her, and ignoring that. What about everyone else with that address?

 

[Clinkz]

I disagree because he told her his new address, so if she is that slow to still send emails to his old address, thats her fault, not his...

I *** send her a link to the address which is now using your design and say 'thanks for the inspiration'

What? Do you have any idea how easy it is to miss e-mail address updates? When you change your e-mail address it is your responsiblity to oversee the transition to the new adderss. I have an old (now spam baesd) e-mail address from 6 years ago i still use because occasional, relevant e-mails still go to it (old friends lost contact with, etc).

Regardless, the women was the client paying for his services. Its the same as if you bought something off eBay, the item never arrives and the seller never responds to your questioning because mid-transaction he changed his listed e-mail and you are still using his old one. That is the sellers fault not the buyers. If you cant see that, shame on you.

 

[MrMoonX]

hey you live in the dodgy area of guildford, i live in gford too

 

[unwashed potato!]

What? Do you have any idea how easy it is to miss e-mail address updates? When you change your e-mail address it is your responsiblity to oversee the transition to the new adderss. I have an old (now spam baesd) e-mail address from 6 years ago i still use because occasional, relevant e-mails still go to it (old friends lost contact with, etc).

Regardless, the women was the client paying for his services. Its the same as if you bought something off eBay, the item never arrives and the seller never responds to your questioning because mid-transaction he changed his listed e-mail and you are still using his old one. That is the sellers fault not the buyers. If you cant see that, shame on you.

oh i agree with you, i was stupid not to recheck my old email address straight away but tbh just not rechecking an old email address doesn't really deserve to have the information posted there so therefore would like it removed. i was providing a service for this woman at a great price which although didn't get finished it again didn't deserve wha tshe has done, can you see why once i reaslised she had been emailing the old account i wasn't that bothered because of her attitude towards me?

Also yeah my home address was posted online but that my choice not hers if i want the exact address online, guildford is ok but the exact address? i put that information tehre when i was 17/ just turning 18 and had seen it on other sites, i quickly decided to remove it so yeah it was for a short while posted there but not anymore.

As i said i did think after a week about what had happened to payment but i was very busy and you're not exactly in the place to judge if i had time to think about what had happened, for all you know i had my dad die one day and brother commit suicide the next, do you really think i shoud have been checking my old email address even though i did write saying it had changed and yes everyone else was sending the email to the correct place?

MrMoonX: my road is alright, just to get out of my road you have to go to the dodgy areas. where about are you?

 

[[TW]Fox]

This almost defies belief. It's not exactly difficult, taxing or time consuming to check a hotmail address.

You run a business, you ran it in a poor and laxidasical fashion and now a customer of yours has vented their frustration at your poor levels of service and unprofessionalism on a consumer site. Well thats just life I'm afraid - welcome to the world of business. You are lucky she didn't take it further after you messed her around and wasted her time for a month after she comissioned you to do some work for her.

If you consider customers to be morons, even though some may well be, you will get absolutely nowhere.

This is the problem with the relative ease of setting up a 'business' making websites or reselling hosting. It seems anyone can do it and, unfortunately, anyone does..

 

[unwashed potato!]

It seems anyone can do it and, unfortunately, anyone does..

you mean to tell me you would expect a business (espcially one run by an 18 year old which she knew) to be 100% perfect and never ever have problems? surely this is common, non paying customers, customer disagreing over something, im just posting it online as im new to this and need to learn how these things work.

At the end of it all though i have never actually done anything bad like she thinks, just a bit of problems with emails but that it, hardly justifies what has been said though i understand why someone like her may think what she thinks, could have been worse though i could have called her a Cee U Next Tuesday you know who you are

 

[[TW]Fox]

No, problems happen in every business. Ability to deal with unforeseen problems is key to a succesful business. But this wasn't an unforseen problem it was a problem you made yourself by deciding the best course of action was firstly to never check your Hotmail address which until then had been a primary business account and then, and this really takes the business, you decided to just ignore the customer you'd had waiting around for a month or two!

 

[unwashed potato!]

...

i ignored as at the time of reading her emails it was already too late by quite a while and because of her attitude, rudeness, anger, i decided i dont want to have any more communication with her. i dont understand the exaggeration of time i waited though?

Yeah exactly i knew problems happen alll the time, im greatful for things like this as it does teach me what not to do in a business, which ok in this situation is common sense to recheck an old email address but as i have said your not exactly in a place to judge how able i was to check old email accounts.

Anyway i have sent a message to what i hope is her email account using there online form, wait and see what happens. im not expecting much from how angry she was in the emails before, just hope she has half a brain and can see what she has said actually makes no sense as i could have done that all fine after making the site for her and getting payment anyway.

 

[Clinkz]

i ignored as at the time of reading her emails it was already too late by quite a while and because of her attitude, rudeness, anger, i decided i dont want to have any more communication with her. i dont understand the exaggeration of time i waited though?

Yeah exactly i knew problems happen alll the time, im greatful for things like this as it does teach me what not to do in a business, which ok in this situation is common sense to recheck an old email address but as i have said your not exactly in a place to judge how able i was to check old email accounts.

Anyway i have sent a message to what i hope is her email account using there online form, wait and see what happens. im not expecting much from how angry she was in the emails before, just hope she has half a brain and can see what she has said actually makes no sense as i could have done that all fine after making the site for her and getting payment anyway.

If I was in your situation, and i valued the credibility of my name, here is what i would do.

Explain the situation
Apologise
Offer the product for free
Move on

I cba to explain this in more detail, but if you go about it in the right way, there is a good chance she would retract those comments from complaints.com without you ever having to ask her, or them to do. The key is to realise your mistakes, make right as best you can, then move on.

Proposition: If you pay me the £60 that she would have payed you for the website, im prepared to write the single perfectly worded e-mail that would resolve the entire situation for you. However, with respects to your last post this may now be impossible if you have already made contact with her.

 

[Fourstar]

Also yeah my home address was posted online but that my choice not hers if i want the exact address online, guildford is ok but the exact address? i put that information tehre when i was 17/ just turning 18 and had seen it on other sites, i quickly decided to remove it so yeah it was for a short while posted there but not anymore.

If you search for your company's name the second link on google is to a contact page listing the full address including house number and post code.

The fact it also happens to be your home is irrelevant in the context.

In her email she is providing the published business details and never mentions home addresses.

Business: <Mammalian's business name>(website Designer)

<Mammalian's real name>

<address line 1>
Guildford
<post code>

What I would be worried about is that a google search on your name brings up this complaint as the second hit.

My advice is to be very nice to her and see if you can work out a way for her to remove the complaint.

Prospective clients will be put off if they even do a cursory check on your name.

 

[unwashed potato!]

Explain the situation
Apologise
Offer the product for free
Move on

I cba to explain this in more detail, but if you go about it in the right way, there is a good chance she would retract those comments from complaints.com without you ever having to ask her, or them to do. The key is to realise your mistakes, make right as best you can, then move on.

good idea, will do that and see what she says. I haven't actually made contact contact with her, just said can you email me so we can talk and get the situation dealt with.

 

[Dj_Jestar]

This almost defies belief. It's not exactly difficult, taxing or time consuming to check a hotmail address.

You run a business, you ran it in a poor and laxidasical fashion and now a customer of yours has vented their frustration at your poor levels of service and unprofessionalism on a consumer site. Well thats just life I'm afraid - welcome to the world of business. You are lucky she didn't take it further after you messed her around and wasted her time for a month after she comissioned you to do some work for her.

If you consider customers to be morons, even though some may well be, you will get absolutely nowhere.

This is the problem with the relative ease of setting up a 'business' making websites or reselling hosting. It seems anyone can do it and, unfortunately, anyone does..

This is a very rare occassion.. but I agree.