Constant changes to bus service

thebennyboy · 2 Nov 2015 at 12:41

I'll start by saying that i rely on public transport as i don't drive, we have had endless changes to times. 4 times in the last year in fact!

Now the council has handed the tender for the sunday service to a different provider which now renders my season pass on a Sunday completely useless unless i cough up more money. Where do i stand on complaining about it? I know it's probably a lost cause as they'll probably do nothing about it.

I did ask citizens advise and they suggested to complain to the council first closely followed by my local MP. Is there nothing in the tender agreement that forces the provider taking over the service to honour previously held season passes?

pepsilol · 2 Nov 2015 at 12:48

Improve your position in life by getting a car or working hard towards one for the imminent future.

If riding the bus isn't enough motivation to get it then surely their timetables will.

Apologise in advance if you have a legit medical reason.

PooKer · 2 Nov 2015 at 13:24

I suspect both the bus companies will be no help and just point to the terms and conditions. Your best bet would be the council. They'll either turn around and say "part of the agreement is you can use your pass" and if so get that in writing as it may just be uneducated drivers. Or they'll say "sorry just be glad the bus service is running on Sunday". As even having a bus on a Sunday at a cost is better than no bus at all? I suspect the original bus company wasn't breaking even on Sunday's.

thebennyboy · 2 Nov 2015 at 17:13

At this point in time it just isn't financially viable for me to drive. Don't have much choice.

Jono · 2 Nov 2015 at 17:32

Get a bike? Or is the distance too far? (Also bikes cost money, and it's autumn/soon winter). I HATE getting buses.

Best contact the council and get something in writing (do it in writing), as said above. Sorry that's not entirely helpful.

This never ends well · 2 Nov 2015 at 18:21

Pedal bike and buy some nice warm gloves.