Years ago I had a white plastic macbook that got an 8 inch crack in the plastic after 4 months. they told me they dont cover cosmetic damage and thats what it what it was.
Argued with them for 2 weeks about it, then half the keys on the keyboard stopped working. they replaced it and gave me a free ipod classic.
my ex had problems with apple over his macbook and they just ignored the complaint so he sued them. they then gave him a brand new MBP, and told him to choose anything off the apple store up to £250 to "restore his faith in the apple brand"
So thnk they just make it up as they go along!
Argued with them for 2 weeks about it, then half the keys on the keyboard stopped working. they replaced it and gave me a free ipod classic.
my ex had problems with apple over his macbook and they just ignored the complaint so he sued them. they then gave him a brand new MBP, and told him to choose anything off the apple store up to £250 to "restore his faith in the apple brand"
So thnk they just make it up as they go along!