Hi i thought i would ask google but then i weighed up the power of GD vs google...
I bought new lenses to be put in my frames from a company called reglaze glasses direct and everything went well until i get the new glasses back. My vision was somewhat worse. My prescription needed altering slightly so i asked Reglaze Glasses Direct if they would redo them as my optician had recommended an updated prescription. Reglaze said they would have to charge me again (£120) (effectively treating it like a new order)
I thought i would have more consumer rights given that i had bought them online. It does say on their website 100% guarantee satisfied or money back. Should i just ask for my money back? Pay another £120 to get them reglazed again? or Just live with a slightly worse prescription and they just send me back the glasses as they are?
What does the consumer experts on GD say?
I bought new lenses to be put in my frames from a company called reglaze glasses direct and everything went well until i get the new glasses back. My vision was somewhat worse. My prescription needed altering slightly so i asked Reglaze Glasses Direct if they would redo them as my optician had recommended an updated prescription. Reglaze said they would have to charge me again (£120) (effectively treating it like a new order)
I thought i would have more consumer rights given that i had bought them online. It does say on their website 100% guarantee satisfied or money back. Should i just ask for my money back? Pay another £120 to get them reglazed again? or Just live with a slightly worse prescription and they just send me back the glasses as they are?
What does the consumer experts on GD say?