Problem?
Consumer rights question
- Thread starter Skynet5
- Start date
Problem?
So criticism of the price of a sound bar gets construed as envy or jealousy?
I didn't say it, crumbs alive. Read the previous post I quoted where someone else alluded that everyone was just "jealous". All I did was say it wouldn't be jealousy but instead envy.
Agreed. He's not worth the effort. Brings nothing to the table.
If you are a consumer, the limited warranty is in addition to your consumer rights, and does not jeopardise these rights in any way. This means you may still have additional rights at law even after the limited warranty has expired
Sony is 1yr, EU regs overide this and its 2 years
I know you did, but then you added to it.
Legally it's more than reasonable to expect a ludicrously expensive soundbar to last more than a year, which forms a basis of your legal rights. Especially because on top of that you've already had a similar issue and it repaired.
Just to be clear on the update.
Amazon have said pretty quickly they will give me a full refund. DPD are picking it up Wednesday.
Not sure why peeps came in here starting agro and being all opinionated on stuff that wasn't even being discussed.
I look forward to buying my ysp-2700 that is £700 and oh yeah...not as good as discreet and naff etc. Must remember that.
Shall give a final update when I've had my refund. Thanks to all those that were actually supportive and giving advice to help me get what clearly was the right outcome.
To those naysayers...good luck being ripped off and thinking that is how it should be...or ripping people off. Lol.
Amazon have said pretty quickly they will give me a full refund. DPD are picking it up Wednesday.
Not sure why peeps came in here starting agro and being all opinionated on stuff that wasn't even being discussed.
I look forward to buying my ysp-2700 that is £700 and oh yeah...not as good as discreet and naff etc. Must remember that.
Shall give a final update when I've had my refund. Thanks to all those that were actually supportive and giving advice to help me get what clearly was the right outcome.
To those naysayers...good luck being ripped off and thinking that is how it should be...or ripping people off. Lol.
They dont, your right, as it stands. But I think supporting this ideal is wrong. You design and build something for 1300 .. And it lasts less that 14months...they should be ashamed and resolve it..rather then expecting the seller to do the right thing.
I guess its about accountability. If I wrote rubbish code that crashed our system...I'd be the first in to fix...even if I knew there were 2 lines of support in front of me. My mess I'll fix it. I'd go as far ad even if I'd left the company and they had a problem I would do everything I could to help them out.
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Soldato
- Joined
- 4 Apr 2003
- Posts
- 8,158
No probs, glad you got it sorted.
I was looking at it purely from a legal POV not a moral oneShoddy companies just love customers like you
Indeed, I mean it's nice that Amazon are replacing it out of their own pocket as a good will gesture, but if something randomly fails outside of warranty then it doesn't really matter if it's one day out or one decade out, generally if your paying £1k+ for something it makes sense to get an extended warranty in case you don't get super lucky like the OP.
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I was looking at it purely from a legal POV not a moral one
Indeed, I mean it's nice that Amazon are replacing it out of their own pocket as a good will gesture, but if something randomly fails outside of warranty then it doesn't really matter if it's one day out or one decade out, generally if your paying £1k+ for something it makes sense to get an extended warranty in case you don't get super lucky like the OP.
You're missing the point about consumer law trumping any warranty the manufacturer may or may not choose to provide. It's similar to buying a used car. The dealer may only provide a 3 month warranty with a list of exclusions longer than my Christmas shopping list, but if the engine goes bang after 4 months, you still have a legal comeback
Technically, yeah as the manufacturer. On the flip side they just lost a customer and he'll tell all his friends, family ... and the internet. If it was an £80 own brand soundbar from Argos then yeah you might not expect it to last more than a couple of years. £1100 is a a different ball game. Consumer can reasonably expect it to last a lot more than 12 months, so you'd speak to the retailer as regards a consumer law claim or the credit card company if bought via that method.
I've had a bad experience with Sony recently - they killed off most of the online services for my £400 AV Amp with 15 months and their "support" function was inept and deceitful. The main function of the product is fine so it didn't get returned, but I'll be more careful buying a Sony in future.
That said, politely dealing with a company can get you somewhere....
DVD drive failed in my Panasonic HDD/DVD recorder after 3 years. Phoned Panasonic up in preference to the retailer. They booked it in with a local repair specialist. Cost me £30 for an inspection, Panasonic picked up the rest of the bill (£250+ in parts + labour). Happy customer, good result.
Failed GPU in a two and a bit year old MacBook Pro, well outside the 12 month warranty. Took it in store, they confirmed the fault, £600+ quoted to repair. I politely asserted my consumer rights and they repaired it for free under consumer law.
Some retailers, for example Dixons group (certainly when I worked for them) can be ... erm ... obstructive and you need to set the credit provider on them or initiate small claims action before you get a sensible response. Amazon might treat their warehouse staff like ****, but seem intent on keeping a customer happy.
Its amazing how many people genuinely believe that they have to get some form of extended warranty to be covered after the traditional 12 months. I guess it is less agro...but I went into this thinking the world can't work like this. And it doesnt. There is consumer law. You buy something expensive and modern..with no moving parts...you should expect it to last a long time.
Saying that....I'll be more relaxed once amzon have refunded me. But I think this will all be automated once they have received the goods next week.
Dixons group lost me as a customer when I was about 14, due to extremely poor handling of a dead SNES, it was 3 days old and took about 5 replacements and 4 more hour long trips before we got one that worked*. Going by the condition of the replacements they were obvious pulling them untested from a bin of returned units.
Good CS gets you return custom, poor CS loses it, potentially for the life of the customer. In my case the fact that friends have continued to mention major problems with Dixon's service on a regular basis keeps reinforcing the "don't use them" message for me
I think the only thing I've ever bought from them since has been a couple of cables when I was desperate.
*It's amazing how speaking clearly and slightly louder than normal, but still politely in a busy store when discussing the problems with their service changed the policy from "I'll go out back and bring a bare/already opened unit out" to "we'll open one of the boxes on the shelf for you sir" (that one was still working after something like 10 years as my nephews had it for a long time).
Try Samsung, the worse company I have ever dealt with.
No it hasn't.
Sales of goods ACT deals with the "sales of goods", consumer credit ACT deals with "credit".
Both of them have been used side by side for the last 40 years.