Consumer Rights Question

kitkat9933

kitkat9933

kitkat9933

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I bought an LG soundbar package with a subwoofer and rear speakers in the middle of 2018.

the subwoofer no longer pairs to the soundbar. LG refused to repair free of charge and said I must either pair for a repair or basically get a new one.

I paid about £1,200 for it at the time. Is it reasonable to expect it still to work 3 years later and the retailer to honour a repair via the consumer rights acts? Or is it at the point that I need to suck it up and repair or replace?

even more annoying considering I only a few weeks ago wall mounted the soundbar which means a new one might not fit in the same bracket mounting holes..
 
Reality|Bites said:
so...You've done something new with the soundbar, as in mounting it to the wall then it stopped working? I hope you didn't tell them that.
Click to expand...

It was working fine for a while after mounting to the wall. The soundbar is still working. The subwoofer has stopped working when it’s been working fine for ages and not moved or interacted with in anyway.

the soundbar mounts into brackets which go into the wall so has no way to impact the subwoofer…
 
BUDFORCE said:
LG are ******* ******* when it comes to customer service in my experience, hence I won't buy anything from them.

But I agree £1200 anything is not a short term throw away product.
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The OP has no contractual relationship with LG. His dealings should be with the retailer.
 
I'm still bitter from years ago when I had the original version of the ABIT NF7-S motherboard bought from my "local" computer shop
It was well documented the board had a bios bug which could brick the board at random when saving settings, and it happened to myself, took it
to the shop and they refused. Then one of the body builder type of guys that worked there actually got abusive with me wanting to fight me (not really more trying to intimidate me)
I asked for the manager and he said if I gave him £20 he would give me a new board. I agreed the 2mins later one of the staff at the top of his voice asking for the ABIT rma number,
The shop doesn't exist anymore...Infinity computing in Glasgow.
 
Last edited:
FYI LG.

I bought a Nexus 5x smartphone.

Within 2 years it fell foul of the "bootloop" issue, which affected pretty much all of these.

In the US a successful class action law suit was filed against LG, with consumers being offered (US dollars) 450 cash settlement, or 700 in vouchers towards a new phone.

In the UK, where the legal action didn't apply, if in warranty they would offer to fix it, with an approx 5 week wait time, and apparently they would often claim it was "water damage" that caused the fault. And of those that were repaired, didn't last long done saying in as little as 5 weeks would fail again, and if outsude of the two year warranty they didn't want to know.

You want to buy a product from a company like that?
 
Just as well I registered my Philips monitor as it went faulty (vertical line a 3rd of the way in)
Just over a year had passed and they shipped me a new one coming from Germany, Now I have two of them, only use the one though,
the faulty one just takes up desk space, If you weren't looking for it you wouldn't notice the line most of the time, I just have a bit of OCD about it.
 
Reuben klang said:
samsung do anyway

exactly the same thing happened with my tv, sound stopped working. Sent me a new tv once they got a report from a repair centre.
Click to expand...

Not always. I had a phone with screen burn (on a screen type they claimed it couldn't happen)

18mths old and told not their problem.
 
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