Corsair RMA fun n joy

Yellowbeard said:
Hello, Yellowbeard here. I have recently been hired by Corsair to assist with technical and customer support at various forums. One of our reps in the UK pointed me to this thread. Sorry I got here so late, this is my first week.

Shipping issues aside, is everyone satisfied with their memory and the support they recieved?
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I'm just about to rma a set of corsair ram. It would obviously help a great deal if corsair had a uk RMA centre of some sort....
 
xsnv said:
I'm just about to rma a set of corsair ram. It would obviously help a great deal if corsair had a uk RMA centre of some sort....
Click to expand...
Hopefully that will happen in the future. I'm guessing in these cases the memory cannot be RMAd or returned+exchanged from the vendor?

Our new online TSX (Tech Support Express) is proving to be the fastest way to get an RMA pushed thru. If you don't already have an RMA number, try the TSX and please tell them you were referred by Yellowbeard thru OCUK.

Thanks for using Corsair.


Tech Support Express
 
I had to RMA my RMA!!! its been hell, first sticks BSOD my computer every hour without fail and the second set would not run at specified timings at stock also would fail Orthos and memtest.

Just got my third set back a few days ago and it seems to be running fine now, 20 hours in Orthos and going.

I ordered my ram on 06-09-2006, and until 31-10-2006 i have had no working ram. OC were pretty much no help, and as for the handling by corsair couldn't really have expected it to be much quicker - 2/3 weeks from me sending to getting it back each time but still does not help the fact that i'm £16 out of pocket due to postage and packing and without ram for the best part of 2 months, not to mention just the general inconvenience

I cant really be bothered kicking up a fuss about it as £16 does not really mean much to me but its just generally bad customer service, that i wasn't even given a alternative even though it came to me as initially faulty. Bad luck on my part i guess
 
Rapier, we are very sorry that you had so much trouble. Corsair is working hard to improve our services in the UK, Europe, and anywhere outside the US. Putting me to work is the first step. I appreciate your feedback and I am going to forward this thread my bosses.

Thanks again and I am glad your 3rd set of memory is working well.
 
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