council housing application they sent me an email they did not mean to send

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teenwolf

teenwolf

teenwolf

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this has been going on for about 12 months now we have 2 disabled children and been sending all evidence of the childrens DLA trying to get a council house.
back and too uploading evidence to support why we need a 3 bedroom house as our children cannot share a room and has been documented by specialists to support this.

they sent an email earlier declining us any housing and going over the same old excuses please show us evidence too which i appealed to the housing officer as per the email to challenge the decision.

now i just got an email which was obviously sent in error to me from the secratary that should have gone to the housing manager.
i find it very unprofessional it seems us and our disbaled children are a bit of a laughing stock to them

email i received.

Hi Jacqui,

See email…now take a deep breath LOL x

Christine



thoughts ?

edit: just got a call from christine saying sent in error jacqui is in hospital and making some sort of excuses for the email sent she know she has done wrong.
 
Sirrel Squirrel said:
That's awful, might be worth speaking to Shelter regarding this and your situation. You could also email your Councillor and MP about the email you got from Christine.
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terrible it is buddy the kids are DLA she just called me trying to give me excuses about it.

its cheshire west and chester how do i take this further ?
 

Make a complaint | Cheshire West and Chester Council

Information on how you can complain about most services we provide.
www.cheshirewestandchester.gov.uk www.cheshirewestandchester.gov.uk

You can complain here but I imagine not a lot will happen if they investigate internally. So probably also want to email a Councillor, which you can find here, just have to find the one for your area.

https://cmttpublic.cheshirewestandchester.gov.uk/mgMemberIndex.aspx?bcr=1

You could also try your MP but I don't think they typically get involved with housing anymore.

 
Why jump straight to escalation? You want to secure housing for your children, not avenge an email sent to the wrong person and cause more stress.
  1. They've declined you because they need evidence but what was the reason for the decline?
  2. You claim you've sent evidence, so point them to this email (or submit again)
  3. If they still decline you (with a valid reason, not a lack of evidence) then escalate it.
Complaining about the email is priority number 2 in this saga.
 
EVH said:
Why jump straight to escalation? You want to secure housing for your children, not avenge an email sent to the wrong person and cause more stress.
  1. They've declined you because they need evidence but what was the reason for the decline?
  2. You claim you've sent evidence, so point them to this email (or submit again)
  3. If they still decline you (with a valid reason, not a lack of evidence) then escalate it.
Complaining about the email is priority number 2 in this saga.
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Hi EVH this has been back and too now for 12 months we have gave all the proving evidence and got no where then receive that email in error so seems they are not interested in helping us.
 
I would agree in part with @EVH - use this as leverage to make sure your issue is dealt with promptly and efficiently. This email is unlikely to get you something that you weren’t entitled to in the first place (it may cause staff reshuffling within the housing department).

Sorry you’re having such trouble. I hope it gets satisfactorily resolved.
 
Agreed. If you start running to the press, MPs etc over a fairly innocuous email it doesn't paint you in a great light, and might even undermine your credibility.
Focus on the issue at hand (housing), by all means escalate that primary issue, but this email thing I would say is more something to use as leverage with them directly in the first instance. You can just calmly present your case, say you got this email in error which is concerning but your priority is looking after your family, you want reassurances from them about what they are doing to investigate your appeal etc.
You've been told Jacqui is in hospital, so that again is a good opening, you can ask who will be dealing with your case in her absence.
 
HangTime said:
Agreed. If you start running to the press, MPs etc over a fairly innocuous email it doesn't paint you in a great light, and might even undermine your credibility.
Focus on the issue at hand (housing), by all means escalate that primary issue, but this email thing I would say is more something to use as leverage with them directly in the first instance. You can just calmly present your case, say you got this email in error which is concerning but your priority is looking after your family, you want reassurances from them about what they are doing to investigate your appeal etc.
You've been told Jacqui is in hospital, so that again is a good opening, you can ask who will be dealing with your case in her absence.
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ok how would you make the email out ?
 
Not convinced that single line from an email can be extrapolated to quite the lengths some of you are suggesting. It certainly isn't laughing at disabled children or am I missing something...
 
teenwolf said:
this has been going on for about 12 months now we have 2 disabled children and been sending all evidence of the childrens DLA trying to get a council house.
back and too uploading evidence to support why we need a 3 bedroom house as our children cannot share a room and has been documented by specialists to support this.

they sent an email earlier declining us any housing and going over the same old excuses please show us evidence too which i appealed to the housing officer as per the email to challenge the decision.

now i just got an email which was obviously sent in error to me from the secratary that should have gone to the housing manager.
i find it very unprofessional it seems us and our disbaled children are a bit of a laughing stock to them

email i received.

Hi Jacqui,

See email…now take a deep breath LOL x

Christine



thoughts ?

edit: just got a call from christine saying sent in error jacqui is in hospital and making some sort of excuses for the email sent she know she has done wrong.
Click to expand...

Was the email in question in reference/forwarding one of your emails?
 
fez said:
Not convinced that single line from an email can be extrapolated to quite the lengths some of you are suggesting. It certainly isn't laughing at disabled children or am I missing something...
Click to expand...

Yes, I suspect that the OP is causing quite a lot of drama with their dept. (valid or otherwise is inconsequentual) and the email from the HA is passing along the OPs most recent email and telling them to relax / take a breath to calm down after reading it.

It was certainly unprofessional but they weren't actually laughing at his children or even the OP.
 
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