council housing application they sent me an email they did not mean to send

[teenwolf]

going about their job?

not doing her job is the issue.

 

[teenwolf]

My 2 cents.

Some of the responses here are appaling. If the OP has disabled kids and is trying to get their living arrangements to be suitable for the kids disabilities then I totally understand why the OP is angry and frustrated especially if they have provided all the evidence needed. If this is the case then the email response is belittling, disparaging and disregarding the OPs needs, regardless of if this was an internal or external email. It's effectively saying "sigh look at this email/reponse, take a deep breath before you deal with this ****"

However.....we are missing a load of context. If the op sent an all caps or rage enduced response following being declined or the op isnt providing the right paperwork and they are getting tired of retreading over the same ground over and over then i can 100% udnerstand the attitude in the email.

Problem for them is they now look unprofessional, unsympathetic and lack any understanding, regardless of if they are in the right or wrong for that response. It allows the OP to weaponise this with their seniors, local mp or local newspaper. If i was in the OP's position and I was 100% sure i had provided everything they had asked as evidence, would i weaponise this and take advantage of it... yes of course.

Hi no capitals just an email after every decision asking why ?
you have to upload evidence through there portal about everything which we have done so.

in a job like they have joking aside sure, but not where vulerable peoples well being are at stake here.

i am just the voice and trying to see my children be happy and live a normal life the best i can.

just seems we have been fobbed off and that email from her in mistake says it all.

 

[teenwolf]

The whole situation sounds far from ideal.

Surely just an email back in this case saying "I don't think this was meant for me. Please ensure that you check who you're sending to..." would suffice? The email is vague at most.

Hi i did reply back saying i dont think that email was for me, then the phone rang it was Christine saying sorry and Jacqui is in hospital.

 

[teenwolf]

I've asked this before and you ignored me, I'm not sure if it was intentional or not. Do you mind me asking what disabilities your children have (maybe you did mind and that's why you didn't answer!)? I only ask because I have a family member who deals with HA housing, it's already stretched beyond breaking point, and there are varying levels of disability that require very specific housing requirements. It could be the case that they just don't have anything available, or the level of disability doesn't make it top priority. They won't be purposely denying you housing for valid requests. Using an accidentally sent email as leverage to get what you want and potentially deny someone else housing who may require it more seems a little selfish.

they are DLA i understand they are stretched of cause i do just wanted a fair crack at it and we have sent specialist reports everything the HA has asked for.

 

[teenwolf]

If Jaqui dies, maybe you can have her house ?

No, best of luck OP, that email response is out of order, and you know it. No, it won't get you a house if you're not entitled to it, but it might be enough to push you up the list if you are entitled to it and they're just stalling.

exaclty our stance my good man.

 

[teenwolf]

If people want help/advice, then I'd say it's good to share more information.

The email is unprofessional IMO.. And definitely worth an apology, but not sure it carries any real weight, I guess if you complain enough it might help.

On the whole subject, have you tried CAB?
(https://www.citizensadvice.org.uk/b...allowed-an-extra-bedroom-for-housing-benefit/)

Assuming your Children are claiming Middle or Higher Rate DLA then it does seem it's still up to the council to accept your specialists reasoning, this may well be the sticking point, remember that 'specialists' will recommend all sorts to anyone, that does not mean their is an automatic right.

Or if you aren't claiming the middle/higher rate then perhaps as sad as it may seem, you simply don't qualify.

I know councils/social housing struggles under the normal reasons for more bedrooms:

Bedroom Entitlement - Homechoice

So that also factors in..

DLA is a bit too vague it covers all manner of disabilities. You may not feel comfortable talking about it, but remember, a lot of us have disabled children or disabled family members, it's more common than most people realise.

100% thank you yes i could have put it all better in context.
still a massive mistake on their part i wonder how many others have had the same treatment from C and J.

 

[teenwolf]

they are both on middle DLA.

just wanted a fair crack at the whip which obviously we wont be getting from them.

 

[teenwolf]

well all been sorted today after the appeal someone else has looked all through the application and we are now B - High medical need, oh and the info the others had asked for that we had uploaded had not been put on the system.

some things are worth fighting for and persistence.

 

[teenwolf]

Even if it meant others with more legitimate needs may miss out? That doesn't seem selfish?

so i am selfish now too, maybe logout for a bit,
as i have said we just wanted a fair crack at it and the ones who were dealing with our case were not doing there job and asking for documentation and not putting it on our case.

defo not worthy