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Cracked IHS On Macbook Pro Logic Board

JCLDJB said:
I just saw the image and to me, that CPU is dead...

You have to remember that on that silicon is billions (yes...billions) of transistors/logic gates etc..so one scratch on an exposed die and you will wipe out 1,000s of transistors...which is something very likely to have happened (a scratch) when too much pressure was applied on the heatsink (as kleox54 suggested).
As for the whole (whodunnit) argument, it's your word against theirs.
But if you are to accuse a company of having botched a repair and cracked the IHS, the owness is upon you to prove that it was damaged due to their negligence or simple incompetency (something impossible to prove definitively).
The fact there there is some doubt that it could have been like this before it was taken (not that I believe it to be the case, but what the repair company will most certainly argue), remains to be determined, in small claims court, in front of a judge.
This is a longshot but you can try sending the images and/or contacting this guy (Rossman's Repair Group) by sending him an email or something, he should be able to confirm instantly if there is any chance in a repair or not.
Now, if it were me, I would write to the repair company, 1-2-3 times, with each time giving the 7 days to resolve the matter.
On the 3rd letter I would inform them of my intent to take the matter to the small claims court. Then I would take legal action if I genuinely believed that this was damaged through no fault of my own.
I would then show the photos/evidence/letters to show the courts I gave the repair company a reasonable amount of time to resolve the dispute amicably, and see what they say.
If you're based in the UK then this should be an easy fairly straight-forward process.
Altenratively, if based else-where, you'd have to consult your local consumer rights/laws for that kind of thing.
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your forgetting the fact he as no proof they did this damage or that he didn't
 
MaXxBoulton said:
your forgetting the fact he as no proof they did this damage or that he didn't
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They make it clear in the reply that they have not forgotten that fact.
JCLDJB said:
As for the whole (whodunnit) argument, it's your word against theirs.
But if you are to accuse a company of having botched a repair and cracked the IHS, the owness is upon you to prove that it was damaged due to their negligence or simple incompetency (something impossible to prove definitively).
The fact there there is some doubt that it could have been like this before it was taken (not that I believe it to be the case, but what the repair company will most certainly argue), remains to be determined, in small claims court, in front of a judge.
Click to expand...
 
MaXxBoulton said:
your forgetting the fact he as no proof they did this damage or that he didn't
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I thought my post made it pretty clear that "it's his word against theirs".

And that (this is something impossible, to prove definitively).

Whether or not he has proof, shouldn't stop him from being able to exercise his statutory rights under Consumer Law.

It will have to be for a judge to decide whether to believe him on his word, based on the story being told by both parties involved..etc.

Sure, no proof makes it harder, but it's not impossible (Judges..in UK at least..tend to favour the consumer ever so slightly in cases like this..from my experience).
 
MaXxBoulton said:
whats your experience? do you have any legal training, do you work in Consumer Law?
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Yes, I've studied Consumer Law and used to advise on it and work in this field.

Sale of Goods Act (replaced by the Consumer Rights Act).
Supply of Goods and Services Act (applicable to OP's case).
and many, many more pieces of legislation
(some European Laws..at least until Brexit will be completed).

(I wouldn't have said what I did if I didn't know what I was taking about..I'm not one of those.. and I would've left it for someone else to reply, someone who actually studied law or had the experience).

But I do know..so here I am...trying to help someone in need.
 
JCLDJB said:
Yes, I've studied Consumer Law and used to advise on it and work in this field.

Sale of Goods Act (replaced by the Consumer Rights Act).
Supply of Goods and Services Act (applicable to OP's case).
and many, many more pieces of legislation
(some European Laws..at least until Brexit will be completed).

(I wouldn't have said what I did if I didn't know what I was taking about..I'm not one of those.. and I would've left it for someone else to reply, someone who actually studied law or had the experience).

But I do know..so here I am...trying to help someone in need.
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then you know is Impossible to prove anything. and therefore futile.
it not free to go to small claims as a person that works in law haha,, you will know this and you will also know the cost of the board is less than the cost of the cost of attending.
 
MaXxBoulton said:
then you know is Impossible to prove anything. and therefore futile.
it not free to go to small claims as a person that works in law haha,, you will know this and you will also know the cost of the board is less than the cost of the cost of attending.
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1.) Of course I know it's impossible to prove anything (at least, from the information that OP gave, there might be more to the story that we are not aware of, that could make a huge difference like 1 email...just 1) But irrespective of that point, I DID say in my original post: <<the owness is upon you to prove that it was damaged due to their negligence or simple incompetency (something impossible to prove definitively).>>

2.) Of course it's not free to take someone to the Small Claims court, but it's a lot cheaper than most people realise, and many attempt to resolve the matter BEFORE it goes to court (via the recorded delivery letters I advised OP to send).

3.) As for your argument of "the cost of the board is less than the cost of the cost of attending", your argument is irrelevant!
Of COURSE this has to be considered by OP (whether or not it's worth to spend the time....money and hassle to go this far), but it is his statutory right (if residing in the UK) and so many people simply do not know or think they have the right to do this (and how easy it actually is once you've been through the process).
Oh and I have seen people go to court for NOTHING more than "the matter of principle", not for the money, just to be told they were right, and the other party was wrong.

4.) Yes, there is always the risk of going to court without irrefutable evidence, and if nothing can be proven (of which I clearly said, it was something impossible to prove definitively, it's entirely for a judge to decide.

5.) But as for costs, you could argue the costs of the court fees included in your claim on top of the cost to replace the board... key word is "could"...doesn't mean he'll get it...doesn't mean he'll win.

(sigh)
 
Can we also clear up naming here, the IHS or Integrated Heat Spreader. That's the metal cap on the desktop CPUs designed to spread heat and pressure from the heat sink. What the picture shows is a cracked die (the silicon itself). The CPU is cracked in half like the old days before an IHS and the heatsink crushed it.

In this instance I doubt the included heatsink could damage it like that and something has dropped on it or struck it.
 
Meaker said:
Can we also clear up naming here, the IHS or Integrated Heat Spreader. That's the metal cap on the desktop CPUs designed to spread heat and pressure from the heat sink. What the picture shows is a cracked die (the silicon itself). The CPU is cracked in half like the old days before an IHS and the heatsink crushed it.

In this instance I doubt the included heatsink could damage it like that and something has dropped on it or struck it.
Click to expand...

Sure, I can amend original posts if you want?

And thanks.
 
Looks like someone has tried to use adhesive thermal tape or glue on the die instead of TIM, realised afterwards they made a mistake and in the process of trying remove it again have managed to completely destroy the thing.

The only comparable photo I’ve ever seen is when someone tried to delid a soldered CPU with brute force.
 
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