Crashes to desktop when gaming

davejh666

davejh666

davejh666

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Hi all,

Need some help if possible as I don’t know what to do now. I built my latest PC a month ago. To be honest I haven’t got round to using it much as I have been busy renovating my house. Last few weeks things have calmed down though so have been able to spend a few hours here and there on it.

I am experiencing the games crashing back to desktop randomly. Sometimes it will happen quite quickly, sometimes I can be on it for 3 or 4 hours before it happens. Usually get no warning, no stuttering etc, just shuts the game down and goes back to desktop. Last night I was playing Warhammer 3 and the battle froze and it crashed to desktop.

It has done it since the PC was built, all parts were new, mostly from here, some form somewhere else if overclockers didn’t have it in stock.

As far as I can tell, all drivers are up to date, I updated the bios the other day and thought that had solved it, but obviously not. I have run Heaven and left it running for an hour with no issues.

Games it has crashed in have been Red Dead Redemption 2 a this is the worse one, Spider-Man, Warhammer 3 and Football Manager ( not a particularly demanding game gpu wise).

What else can I do/try? I’m not massively technical when it comes to PC’s so be gentle please. Thanks
 
Hello there, I have a similar issue in the thread below this though with mine - I get BSODs instead of crashes back to the desktop. First thing - can you please list your specs and OS? And what 3rd party apps do you have running in the background?

Do you know if your temps are OK in the lead up to the crashes (HWinfo is a good app)? How do you update your GFX card drivers? Install over or use something like DDU to do a clean install, this method has caused me recent issues.

What seemed to fix it for me was reseating and replugging things like the GFX card, memory sticks, power cables into the mobo. Let us know some more details and we can hopefully troubleshoot :).
 
doodah said:
Hello there, I have a similar issue in the thread below this though with mine - I get BSODs instead of crashes back to the desktop. First thing - can you please list your specs and OS? And what 3rd party apps do you have running in the background?

Do you know if your temps are OK in the lead up to the crashes (HWinfo is a good app)? How do you update your GFX card drivers? Install over or use something like DDU to do a clean install, this method has caused me recent issues.

What seemed to fix it for me was reseating and replugging things like the GFX card, memory sticks, power cables into the mobo. Let us know some more details and we can hopefully troubleshoot :).
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Hi, yeah, I had started to read your thread.

So I have:

Ryzen 5 7600x
Corsair RM850x
Lian li Galahad 360 AIO
Samsung evo 970 plus nmve
Corsair dominator platinum 32gb DDR5 5600mhz
Asus Prime X670-E pro wifi
Saphire rx6800 xt nitro plus

Running windows 11 home, as far as I know all up to date.

I will check 3rd party apps when I get home, but I tried to shut everything down from running when I started to get this issue. I update the gpu via the AMD Adrenalin app. The rest of the drivers I used CCleaner Pro and that updates things. The bios I downloaded the flash from Asus and updated it via the flashback.

No, to be honest I don’t have anything to measure the temps when it crashes, will look at that when I get home.
 
CTD can be both software and hardware, but the first thing I'd do is check your memory is set up properly (frequency & voltage).

What other apps do you run while gaming?
 
As I said I have stopped all 3rd party apps from starting up when the pc boots, so really just steam if it is a steam game or rockstar for RDR2.

The only other thing I have is a Logitech wireless keyboard and mouse so guess that must use an app to keep them connected?

How do I check the frequency and voltage of the ram please. Sorry, as I said I can plug things together but I have no idea how to do that!
 
davejh666 said:
The rest of the drivers I used CCleaner Pro and that updates things.
Click to expand...

Oh dear. Download the drivers, back everything up, do a clean install of Windows and install all the drivers properly. Use HWInfo to check temperatures.

Other things to try: RAM, as @Tetras suggests, try running the RAM with EXPO / XMP disabled, and check that the CPU cooler is mated properly with the CPU.

davejh666 said:
How do I check the frequency and voltage of the ram please.
Click to expand...

HWinfo will tell you that, but it's set in the BIOS.
 
davejh666 said:
The only other thing I have is a Logitech wireless keyboard and mouse so guess that must use an app to keep them connected?
Click to expand...

Depends on how sophisticated they are.

With the CTDs, do any of the games that CTD display error messages or have a crash log?
 
Quartz said:
Oh dear. Download the drivers, back everything up, do a clean install of Windows and install all the drivers properly. Use HWInfo to check temperatures.

Other things to try: RAM, as @Tetras suggests, try running the RAM with EXPO / XMP disabled, and check that the CPU cooler is mated properly with the CPU.



HWinfo will tell you that, but it's set in the BIOS.
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Hi. I will try what you have said, I’m willing to try anything at this point.

However, I have only downloaded CCleaner in the last week once I had updated GPU drivers etc and was still crashing.

For education why shouldn’t you use a 3rd party update program?
 
As I understand it, apps like that are prone to cause issues than help you. Used DDU (an app used to do a clean install of GFX card drivers) for years without a hitch until recently when it completely borked my computer, only then did I realise people largely stopped using it and doing a install of the new drivers (through AMD or nvidia) was fine. Imagine CCleaner is similar (another one I used to use all the time), not needed and can interfere too much. Though does it still have its super duper delete feature? That was awesome.
 
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So, realistically what drivers do I need to update and download out of my hardware?

Obviously GPU comes direct from AMD anyway. Ram doesn’t have drivers (they don’t do they?). The motherboard I downloaded direct from ASUs and used the flashback. Is there anything else I should be updating? Windows does itself obviously.
 
davejh666 said:
So, realistically what drivers do I need to update and download out of my hardware?

Obviously GPU comes direct from AMD anyway. Ram doesn’t have drivers (they don’t do they?). The motherboard I downloaded direct from ASUs and used the flashback. Is there anything else I should be updating? Windows does itself obviously.
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GPU + Chipset. Sometimes network as well. Everything else Windows is usually good enough. For chipset go to the AMD site directly, Asus sometimes don't have the latest version.
 
See the middle section? That tells us you're running your RAM at stock speed, 4800 MT/s. This indicates that your problems are unlikely to be due to RAM (though Jayz2Cents once had a problem when he didn't overclock his RAM). On the main HWInfo64 window click on Sensors. If you scroll through the list - it's long - you'll note temperatures for your CPU, GPU, and much, much more.

iJTGfnX.jpg
 
Yep, I got the temperatures, am running sensors only now and have CPU and GPU temps running.

Am currently playing WH3 which seems to be the worse game for crashing when I get into big battles, will report the temps when/if it crashes.
 
Hi all,

So, just as an update to this then I decided to take the PC in to a local-ish PC shop. They have been going for years and I have used them a few times in he past for various bits.

They tested it, the worse game I was finding was Warhammer 3 - constant crashes. They found the same. They have isaolated the fault to the Ram being faulty. Now, hopefully this makes sense to some of you more than me, I guess I just want reassurance here: They said the RAM had passed some tests they done on it but it was still faulty. They have changed the RAM for identical sticks and had the PC running Warhammer 3 and other games now for 1.5 days with no crashes.

In my mind then, the RAM is faulty. But, if it is passing every test how do I RMA it? The RAM was bought from here btw, not that makes any difference, but surely whoever it was bought from is going to test it and it will pass and they will just say it isn't faulty, won't they?
 
davejh666 said:
In my mind then, the RAM is faulty. But, if it is passing every test how do I RMA it? The RAM was bought from here btw, not that makes any difference, but surely whoever it was bought from is going to test it and it will pass and they will just say it isn't faulty, won't they?
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What I would do in a situation like that, where it is difficult to reproduce (especially with CPUs), is RMA it to the manufacturer instead of the retailer. Corsair are pretty good with this stuff, as far as I know.
 
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