Crashes to desktop when gaming

Right, update on this.

PC shop had it for nearly 2 weeks. They came to the conclusion that the RAM was fine. They ran another PCIE cable to the GPU, I had just used 1 cable with the spilt into two. They had it benchmarking Warhammer 3 for 6 days with no crashes.

So, I collected Saturday. Played Spider-Man for half hour and crashed to desktop. Constant crashes in both Spider-Man and Warhammer throughout the weekend.

Today I re installed windows 11 and only updated the gpu and cpu via their respective sites. No extra programs added just those. Reinstalled steam and installed Spider-Man. Still crashing.

At this point I am not sure now what to do. The PC shop said to bring it back and they would continue to look at it. It does seem to be, say in Spider-Man if you die and it tries to reload the last save, or in Warhammer when you exit a battle back onto the main map.

I can’t get the PC back to the shop until the weekend, does anyone have any ideas what I can do now or try? Don’t suppose anyone is local to me (Cambridge area) that would be willing to look - I would willingly pay, I’m just at the end of my options with this.

Thanks.
 
Thanks. I have re set to Windows 10 - will try it later on today.

My plan is, if it is still crashing, go from a display port cable to hdmi cable to connect to the monitor. Still crashing at that point I will then connect to my tv via hdmi. Still crashing I will then re paste the cpu and reseat the ram, the gpu and the SSD (nvme).

I guess if it is still crashing at that point, with software (2 operating systems) rules out, and monitor rules out, the reseating of everything, I am then looking at some hardware being faulty?
 
davejh666 said:
Thanks. I have re set to Windows 10 - will try it later on today.

My plan is, if it is still crashing, go from a display port cable to hdmi cable to connect to the monitor. Still crashing at that point I will then connect to my tv via hdmi. Still crashing I will then re paste the cpu and reseat the ram, the gpu and the SSD (nvme).

I guess if it is still crashing at that point, with software (2 operating systems) rules out, and monitor rules out, the reseating of everything, I am then looking at some hardware being faulty?
Click to expand...
Another thing is to see if your m2 drive needs a firmware update.

Let's us know how you get on.
 
Three other things to try:

Try putting the PC on another power circuit or putting in a power filter / UPS. If there's something that intermittently draws a lot of power (e.g. a fridge) then that can cause issues.

Try using the PC somewhere else in the house. This is to check for EMI. If you have something unshielded that's putting out EM radiation, again it can cause random crashes. You don't live underneath or near a powerline, do you?

Do you generate static electricity? What carpet do you have?
 
Quartz said:
Three other things to try:

Try putting the PC on another power circuit or putting in a power filter / UPS. If there's something that intermittently draws a lot of power (e.g. a fridge) then that can cause issues.

Try using the PC somewhere else in the house. This is to check for EMI. If you have something unshielded that's putting out EM radiation, again it can cause random crashes. You don't live underneath or near a powerline, do you?

Do you generate static electricity? What carpet do you have?
Click to expand...
Hi. Don’t live underneath or near a power line, no.

We have just had the carpet changed. Used to have laminate flooring in the living room and have gone to carpet now. Happened with both.

I will try the others you suggested after what I have done. Just going back though, the PC is on the same place, and plugged into the same plug socket my last one was in. I get that doesn’t mean we don’t have an issue, but thought it less likely?
 
Okay, so just had a crash again in Spider-Man. This time it reset the pc. When it has turned back on I have lost Bluetooth. Can’t connect wireless keyboard or mouse.

If I go into Bluetooth and other devices, I can see the keyboard and mouse are there, but they state Bluetooth is turned off. There is no option to turn it back on.
 
Managed to ge t Bluetooth working. Connected to the monitor via hdmi instead of display port, still crashed.

Then I connected to my tv (sky glass) via the hdmi. I have now played for 3 hours with no crashes. Why would my monitor be causing the crashes?

For reference my monitor is a Iiyama G-Master GB3461WQSU.
 
Hi. I got to last night a part of the game in Spider-Man where it would just crash constantly and consistently. Would crash to desktop, re load the game and it would crash in the same place.

I tired lowering the graphic settings, didn’t make a difference. I then went into the AMD software and underclocked the card. I tried at 2000mhz and it still crashed. Then took it down to 1800mhz and it was fine. Played for another 3 hours and not one crash.

So, at this point I am assuming there is something faulty with the card and am going to RMA it.
 
Were you not getting, any popups like, wattman settings have been have restored to defaults, graphics driver has successfully recovered ect when you crashed to desktop?
 
Nope, no warnings at all. Would just crash to desktop and then I would re start the game, it would play for however long before crashing again.

It has never crashed or done anything odd if I am just on internet or streaming music/tv/film etc
 
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