crashing to desktop issue during gaming (Brand new system)

Matson

Matson

Matson

Soldato
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20 Aug 2009
Posts
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As the topic states I received my new system last week and it keeps crashing to desktop during games randomly. So far iv played control, gears of war 5 and GTA V.

During control it crashed a couple of times through the whole game so wasn't too bad. Gears of war 5 its crashed a couple of times and even though GTA V is 5 years old it keeps crashing frequently to desktop every 20 or so minutes, sometimes less. is GTA V a lot more intensive on the CPU because of the amount of stuff going on? The games just stop and then close and it goes to desktop. Nothing is overclocked. Its all at stock.

Iv ran multiple GPU stress tests and none of them crash and pass without issue and the temps of my 2080ti never go past 75 degrees under full load. As soon as I ran prime 95 though the system locked up after about a minute and I had to reset the pc. Im guessing the issue maybe related to the ryzen 3900x.

Everything is up to date with the newest drivers and BIOS.

Here is the spec.

1 x Seagate BarraCuda 2TB SATA III 3.5" Hard Drive
1 x ASUS BW-16D1HT OEM Blu-ray Writer Optical Drive
1 x Corsair Hydro Series H100i Pro (240mm) RGB CPU Cooler
1 x EVGA 850 GQ 850W Modular 80+ Gold PSU
1 x Fractal Design Define R6 Black TG Case - Black
1 x Samsung 970 EVO 1TB M.2-2280 NVMe PCIe SSD
1 x Corsair Vengeance RGB PRO 32GB (4x 8GB) 3200MHz
1 x AMD Ryzen 9 3900X 3.8GHz Dodeca Core CPU
1 x MSI GeForce RTX 2080 Ti GAMING X TRIO 11GB
1 x ASUS ROG Crosshair VIII Hero AMD Motherboard

Any advice or is it a case of returning it to the place I purchased it and getting them to check it.
 
The bios is pretty much at default apart from of course XMP or in this case D.O.C.P turned on so it runs at 3200 and not 1600. Are you suggesting to turn D.O.C.P off and run the memory at 1600 and see if I still get the game crashes?
 
So does this mean its the ram? I did as you suggested and set turned XMP/D.O.C.P off and put the ram back to default which is 2133mhz. Been running prime95 now for about 20 minutes and its stable..Where as before after about a minute it would lock up the system. What would be the best way to go about it as ideally I want the full 3200mhz.
 
So I did a few more tests first. Ran memtest86 with everything at default and XMP off so basically 2133mhz. Did 1 full pass which took about 1h30. 0 errors and everything came back fine. Then turned XMP back on and ran the memory back at 3200mhz and same results 0 errors in one full pass.

I then decided to try prime95 again with XMP on and memory at 3200 and this time it didn't lock up the system and went for 15 mins before I stopped it. Seems to be a hard issue to replicate.

Decided to keep memory at 2133 and played some GTA V. Still crashed to desktop. Not sure what to try next. Tried putting the voltage at 1.35 for the cpu core which is what the company I bought it from suggested to try and that also crashed GTA to desktop.

Here is the event log of a crash to desktop I just had if it helps.

Log Name: Application
Source: Application Error
Date: 14/09/2019 02:03:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-OP4T0DM
Description:
Faulting application name: GTA5.exe, version: 1.0.1737.0, time stamp: 0x5d37377c
Faulting module name: GTA5.exe, version: 1.0.1737.0, time stamp: 0x5d37377c
Exception code: 0xc0000005
Fault offset: 0x000000000414610c
Faulting process ID: 0x3818
Faulting application start time: 0x01d56a955597bee8
Faulting application path: C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe
Faulting module path: C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe
Report ID: 7a1ccd25-d293-4eaf-a8ec-b80a0de41191
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-14T01:03:49.942358400Z" />
<EventRecordID>4405</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-OP4T0DM</Computer>
<Security />
</System>
<EventData>
<Data>GTA5.exe</Data>
<Data>1.0.1737.0</Data>
<Data>5d37377c</Data>
<Data>GTA5.exe</Data>
<Data>1.0.1737.0</Data>
<Data>5d37377c</Data>
<Data>c0000005</Data>
<Data>000000000414610c</Data>
<Data>3818</Data>
<Data>01d56a955597bee8</Data>
<Data>C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe</Data>
<Data>C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe</Data>
<Data>7a1ccd25-d293-4eaf-a8ec-b80a0de41191</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
 
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Ill give that a try. Is there any program I can run in the background to monitor things so when the game crashes to desktop I can check it and see if I can see what was the cause? I know you can run something like HWINFO but I don't think that would be much use.
 
Alsone said:
You need to run memtest overnight. 1 pass isn't sufficient for intermittent errors.

Try to find out if there are any game logs. These might give clues as to why the game exited.
Click to expand...

Do you mean game logs as in what i posted above? With the error codes and everything that you get from the windows event viewer/reliability page?
 
Here are the faults i received with game crashes. The top one is for control. Then you have the Gears 5 crashes and then GTA V crashes. They all crash the exact same way to desktop as in the video I posted above.

Fault Module Name: snd_rmdwin10_f.dll
Fault Module Version: 0.0.269.9979
Fault Module Timestamp: 5d639ffc
Exception Code: c0000005
Exception Offset: 000000000004fd52
OS Version: 10.0.18362.2.0.0.768.101

Fault Module Name: Gears5.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5d64daa4
Exception Code: 80000003
Exception Offset: 00000000049bada2

Fault Module Name: Gears5.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5d64daa4
Exception Code: c0000005
Exception Offset: 000000000313242b

Fault Module Name: Gears5.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5d64daa4
Exception Code: c0000005
Exception Offset: 00000000033ee571

Fault Module Name: GTA5.exe
Fault Module Version: 1.0.1737.0
Fault Module Timestamp: 5d37377c
Exception Code: c0000005
Exception Offset: 000000000414610c

Fault Module Name: GTA5.exe
Fault Module Version: 1.0.1737.0
Fault Module Timestamp: 5d37377c
Exception Code: c0000005
Exception Offset: 000000000414610c

Exception Code: c0000005 seems to be the main error I get with this issue
 
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Seems very hard to show any problem outside of games. I did get a lock up in prime95 after a minute a few days ago but since then no issues with it. Left prime95 running overnight while I slept last night and it was completely fine.

Today I ran AIDA64 extreme stability test. Did the CPU/FPU/Cache for a hour. Then I did the stress system memory test for an hour. Then I did the local disks and GPU for an hour. Then I did everything for an hour and it was completely stable with no issues. Then you load up GTA and get a crash to desktop after 10 minutes lol. If its stable with those.. what could be causing it to crash to desktop in the games? Iv tried underclocking CPU. Iv tried memory at 2133mhz down from the XMP 3200mhz. Can't think of much more I can try now.
 
MissChief said:
Drop to 16GB RAM and try checking all the sticks to see if one is faulty. Try two, if it crashes, try the other two. If it doesn't crash then test one of the pair that does etc. Could also be a faulty slot on the board too. The games will run fine with 16GB.
Click to expand...

Just tried that suggestion. Still crashed to desktop in GTA V exactly the same as with 32GB. Tried 16 in slot 3/4 and then in slot 1/2 and same outcome. Ran so many stress tests yesterday. CPU/mem/gpu and all of them were fine. But with GTA V it crashes to desktop. It has to be a 3900x or motherboard issue.
 
Yeah as mentioned in the first post I had the same crash to desktop in Gears of war 5 and control. GTA V is just the easiest one to test as it happenes quite quickly where as the other it could be hours until you get a crash to desktop and I cant play for hours each time to test. That makes GTA V the easiest way to test that its still happening. It could be the combination of hardware yes. The company I purchased from thinks it may be the 3900X CPU but I personally think its either that or the motherboard and as you mentioned it could be a compatability issue with the hardware. If I do return it though they have no more 3900x in stock so no idea how long I would have to wait which is why I was hoping to find the cause myself and fix it but iv literally tried everything I can think of including all the suggestions in this thread.
 
Thank you for that...If it was a 2080TI hardware issue would it not show up in stress tests or anything as everything iv thrown at it its been completely fine.

Yesterday I decided to google the 0xc0000005 error and there is a whole thread on it on the GTA forum and many suggest its because of the online component and they don't get the crashes when in offline mode. I tried offline mode for 2 hours last night and didn't get a crash yet. I also did a few other things that is recommended for that error message so will see if its still happening such as a windows file repair and so on. Hopefully its something as simple as that.
 
Seems the GTA V crash has been fixed by purely turning off the ethernet when playing and playing it in offline mode. Not a single crash in 2 days doing it that way which would mean the issue is with the software. I also did a windows file repair and had 2 corrupt files which repaired. Not sure that made a difference as the corrupted files where only the windows onedrive. But doing that + pulling out the internet when playing GTA V single player in offline mode has stopped it crashing.
 
NovaKill4 said:
Have you checked over all of the power connectors to make sure they are firmly seated in their sockets? i know this sounds basic but loose connectors can cause a whole range of problems.

Also, how much virtual memory do you have set?
Click to expand...

Virtual memory is set to 32GB.
 
I think the GTA V issue is more an issue on there side. Theres a whole thread on the GTA forum with people getting the same crash and error and playing in offline mode seemed to have fixed it. I haven't had a crash in anything for a few days now so hopefully everything is okay.
 
account398384 said:
I made an account just to join in here cause I've got the same issue.

It started right after I upgraded my system:

i9-9900KF from an i5 7600
32GB Vengeance RGB PRO (3200MHz) from 16GB Vengeance LPX (2400MHz)
Maximus XI Hero Z390 from Strix B250F

Looking at that, the only common denominator left is the RAM, which I think may be at fault here, I would ASSUME it's the clock speed so I'm gonna try lowering that down to the stock 2133MHz when I'm home from work.

Other than that I have no clue what it could be. GTA is the ONLY game that I have issues with and it would be too much of a coincidence not to be related to my system upgrade since this NEVER happened on the old system.

I might even try the old RAM since I still have all the old parts.

Will update once I've tried.
Click to expand...


Have you tried just doing whats fixed it for me and turning your internet off and playing it in offline mode? I haven't had a single crash on it since I did that. It would seem the issue is with the software not hardware. Of course that's not a fix if you want to play it online but for me it was single player mode that was crashing and since playing in offline mode its not happened since which tells me the issue is with the game.
 
Unfortunately I still seem to be getting this and its very annoying. Its not just a gaming issue though As today I was running the Ace stream video player watching something on it and twice it would just shut itself off randomly exactly like my games do. No lock up, no warning just the program will shut off and I have to reload it again.

This is the error log I got from both ace stream crashes.

Faulting application name: ace_player.exe, version: 2.2.3.0, time stamp: 0x53357a22
Faulting module name: libtsplayercore.dll, version: 2.0.5.0, time stamp: 0x587f6364
Exception code: 0xc0000005
Fault offset: 0x00082213
Faulting process ID: 0x6674
Faulting application start time: 0x01d597d4fa07c4b1
Faulting application path: C:\Users\chris\AppData\Roaming\ACEStream\player\ace_player.exe
Faulting module path: C:\Users\chris\AppData\Roaming\ACEStream\player\libtsplayercore.dll
Report ID: 38fcf2d0-748b-480a-93f4-be457e5f9458
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: ace_player.exe, version: 2.2.3.0, time stamp: 0x53357a22
Faulting module name: MMDevApi.dll, version: 10.0.18362.387, time stamp: 0x9539da13
Exception code: 0xc0000005
Fault offset: 0x00021ac3
Faulting process ID: 0x928
Faulting application start time: 0x01d597cfd4452ee6
Faulting application path: C:\Users\chris\AppData\Roaming\ACEStream\player\ace_player.exe
Faulting module path: C:\Windows\System32\MMDevApi.dll
Report ID: e81d9288-da2b-49ed-9a91-462022ca1711
Faulting package full name:
Faulting package-relative application ID:
 
Just for anyone who has a similar issue I eventually got this fixed. Turned out it was the 2080 TI card that needed replacing. Been completely fine since it was swapped out.
 
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