Creative Thinkers

snips86x · 29 Oct 2013 at 10:50

I'm the owner of the KnowledgeBase for a public sector company. I'm responsible for managing all document uploads, pages, branding, formatting of the site.

Since the site was created back 3-4 years ago, it has always been referred to as the KnowledgeBase. Typically, a KnowledgeBase is used to describe an internal solution for Service Delivery departments to store guidance for issues, bugs and workarounds.

However, our KB is available to all our customers and I don't see 'KnowledgeBase' as a suitable description. It stores guides, forms, policies and will eventually incorporate a self-service solution.

So, my question is, what else could be used to describe this platform?

platypus · 29 Oct 2013 at 10:51

Given the path you say it's going to take, it's an Internal KB, and a Customer Portal.

Redz · 29 Oct 2013 at 10:53

Skynet

Will Gill · 29 Oct 2013 at 10:56

I manage a similar website for one of my companies, we call it a knowledge base and it contains identical items to yours (in context alone obv!)

personally I think KB is a well known and self explanatory name

Siliconslave · 29 Oct 2013 at 10:59

We have a Wiki that does a similar thing, and call it "The Wiki"

I'd say KnowledgeBase is pretty apt, it describes what it does, as does Customer Portal as Platypus says...

MowyTone · 29 Oct 2013 at 11:02

Process vortex

Basher · 29 Oct 2013 at 11:06

Consignia

snips86x · 29 Oct 2013 at 11:06

Yes and I need to think of something better than KnowledgeBase. Customer Portal is a good consideration!

d_brennen · 29 Oct 2013 at 11:07

Steve

snips86x · 29 Oct 2013 at 11:07

MowyTone said:
Process vortex

With the amount of junk I've been filtering out, this seems like a very accurate choice!

bloodiedathame · 29 Oct 2013 at 11:08

Manifesto Maelstrom

Gackt · 29 Oct 2013 at 11:09

The Collective™

snips86x · 29 Oct 2013 at 11:12

Gackt said:
The Collective™

Do I see a Star Trek fan giving an idea?

twist3d0n3 · 29 Oct 2013 at 11:17

lots of words and stuff

Doomedspeed · 29 Oct 2013 at 11:18

Neverland?

Haggisman · 29 Oct 2013 at 11:20

The Vault.

To spice it up a little you could run it through one of those fantasy location name generators, to give such gems as:

The Vault of Everlasting Knowledge.

The Vault of the Oracle.

Or if you employ a lot of eastern Europeans, how about, The Pole Vault?

Cosimo · 29 Oct 2013 at 11:31

Sperm Bank
Info Repository
Knowledge Vault
Information Mine
The Oracle

I don't see the point of reinventing the wheel for something which everyone will recognise.

snips86x · 29 Oct 2013 at 11:36

Cosimo said:
Sperm Bank
Info Repository
Knowledge Vault
Information Mine
The Oracle

I don't see the point of reinventing the wheel for something which everyone will recognise.

Yeah, I know, but management are making the consideration to change it. The least I can do is get some feedback/input on "what" it could be changed to.

randomshenans · 29 Oct 2013 at 11:41

Social Cloud Portal

twist3d0n3 · 29 Oct 2013 at 11:43

snips86x said:
Yeah, I know, but management are making the consideration to change it. The least I can do is get some feedback/input on "what" it could be changed to.

"managements' pointless name-changed vault of everything worth knowing at this place"

or dwarf porn repository.