Currys return policy?

[Surveyor]

Whoosh...

Send them an email, don't reference any previous correspondence. Under distance selling regulations you would like to return item - where do they want it sending? Yours faithfully... Done.

The whole powered on thing is a red herring imo. You'd have an opportunity to see a device powered on in a physical premises, and DSR is intended to allow online/remote customers the same opportunity to inspect goods as in a store. What's to say your visual disability doesn't make this device unsuitable, having inspected the good as you would in a physical store? Hookum. Just keep schtum and return it as I said.

The distance selling regulations were replaced by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In a physical store the OP may have had the opportunity to see a display item powered on but he wouldn't have the opportumity to break open the sealed packaging of a new item and try it out.

 

[Rainmaker]

The distance selling regulations were replaced by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In a physical store the OP may have had the opportunity to see a display item powered on but he wouldn't have the opportumity to break open the sealed packaging of a new item and try it out.

You're quite correct about the legislation. I posted in a hurry (hence the couple of missing words!), and everyone knows what DSR means. I would dispute that opening the packaging is relevant however, as the legislation allows inspection as in a retail store. If the store has a display item (hint: this one will) then I don't see how they have a leg to stand on. They can charge for return postage, and the regs don't apply to things like custom orders and bespoke services (which this isn't). I'd have to re-read the regs to refresh my memory and be certain however.

Edit: I've not changed my mind after a cursory read (emphasis my own):

Right to cancel

29.—(1) The consumer may cancel a distance or off-premises contract at any time in the cancellation period without giving any reason, and without incurring any liability except under these provisions—

(a)regulation 34(3) (where enhanced delivery chosen by consumer);

(b)regulation 34(9) (where value of goods diminished by consumer handling);

(c)regulation 35(5) (where goods returned by consumer);

(d)regulation 36(4) (where consumer requests early supply of service).

(2) The cancellation period begins when the contract is entered into and ends in accordance with regulation 30 or 31.

(3) Paragraph (1) does not affect the consumer’s right to withdraw an offer made by the consumer to enter into a distance or off-premises contract, at any time before the contract is entered into, without giving any reason and without incurring any liability.
...
35.—
(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(10) An amount that may be recovered under paragraph (9)—

(a)may be deducted from the amount to be reimbursed under paragraph (1);

(b)otherwise, must be paid by the consumer to the trader.

So again, the OP has changed his mind. He only handled the goods to establish the nature, characteristics and functioning of the goods. Good luck doing so without even opening the box or turning on the screen to ensure it meets your requirements. Curry's and the rest of the group are well known for trying to refuse refunds. Fight and they'll cave.

 

[MatsyLR]

Curry's are notorious for this kind of crap.

Just say you want to return within your 14 day return window under DSR/consumer rights and if they refuse either say you will do a charge back through your bank and they can incur any charges or refuse to leave the store. If police are threatened that's fine, you know your rights. Store policy doesn't trump your buyers rights. It's rather bad that people just accept store policy as if it means anything. You can return anything you like within the return window for any reason, you may incur postage costs but you are legally allowed to return products opened/unopened.

The powered on thing is a load of ********. Just factory reset and its back to "as new" no one would be any the wiser.

 

[Surveyor]

Curry's are notorious for this kind of crap.

Just say you want to return within your 14 day return window under DSR/consumer rights and if they refuse either say you will do a charge back through your bank and they can incur any charges or refuse to leave the store. If police are threatened that's fine, you know your rights. Store policy doesn't trump your buyers rights. It's rather bad that people just accept store policy as if it means anything. You can return anything you like within the return window for any reason, you may incur postage costs but you are legally allowed to return products opened/unopened.

The powered on thing is a load of ********. Just factory reset and its back to "as new" no one would be any the wiser.

The OP's next thread, "I got arrested in Currys".

 

[Iamzod]

Been there with Currys, was during Covid so they were serving people at the entrance. I had to point blank refuse to move from the only serving point until they dealt with the return & refunded me onto my card.