Currys Returns Policy

mysticsniper

mysticsniper

mysticsniper

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Electrical Shop Returns Policy

My missus decided that we needed a new TV, so she went to a well known electrical shop while I was at work on Thursday, and paid for an 40" Samsung LCD and Sammy DB-P 1500, and a wall Bracket. I took delvery today, and everything is still boxed up apart from the DVD Player, which has just been opened, not used in any way.

It took me all of 3 mins to find the same products for over £150 cheaper online. :rolleyes:

Will I just be able to return all the products, and get our money back?

TIA :)
 
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I don't think they have any obligation to offer you anything tbh. Unless the goods have been miss sold or they're faulty.
 
Might want to change the thread title...

To answer your questions yes you'll be able to return them under the Distance Selling Regulations - but you will lose whatever it cost to get them sent to you as well as what it costs you to send them back.

EDIT:Actually just re-read what you've written - did she buy these from a shop or online?
 
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mysticsniper said:
My missus decided that we needed a new TV, so she went to *****'s while I was at work on Thursday, and paid for an 40" Samsung LCD and Sammy DB-P 1500, and a wall Bracket. I took delvery today, and everything is still boxed up apart from the DVD Player, which has just been opened, not used in any way.

It took me all of 3 mins to find the same products for over £150 cheaper online. :rolleyes:

Will I just be able to return all the products, and get our money back?

TIA :)
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How on earth have you been here since 2003 and not know the competitor rules?
 
fini said:
Might want to change the thread title...

To answer your questions yes you'll be able to return them under the Distance Selling Regulations - but you will lose whatever it cost to get them sent to you as well as what it costs you to send them back.

EDIT:Actually just re-read what you've written - did she buy these from a shop or online?
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She brought them from the shop, but needed the delivery service for the TV, as it was too big for her car
 
Ah in that case DSR does not apply. Say that there's something you're unhappy with about the TV that would be impossible to tell in the shop - then legally you've yet to formally accept the goods - tell them that you thought it had X ports and it has Y, for example.
 
philjohn said:
From looking around they have a 7 day returns policy on unopened goods - so the TV is fine, but the DVD player is out I'm afraid.
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Have seen this on the website
If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging
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Am hoping a bit of tape will do the trick, as the packaging is fine ;)

The worst part is that I have seen the same products in one of their sister stores for a lot less money then these products. I can't believe how they can be so far apart in the pricing :eek:
 
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philljohn said:
From looking around they have a 7 day returns policy on unopened goods - so the TV is fine, but the DVD player is out I'm afraid.
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Wrong, the warranties that the shop provides are irrespective and in addition to his legal rights. There is a certain period (which can in unusual instances be up to several months) in which you are deemed to be inspecting the goods in cases where there is information about the goods that a judicious look at the time would not have revealed. An example would be that you buy a car and then realise that the car only has a reverse gear (by design) on Tuesdays. You purchased the car on a Tuesday so did not realise this until the next time you tried to reverse. Equally if he can find something about the DVD player that would not be obvious without actually using it - such as for example that the menu text is so small as to be impossible for him to read, then he can take it back.
 
As you can see from my posts above I'm not talking about the DSR. I'm talking about a combination of SoGA and case-law.
 
fini said:
As you can see from my posts above I'm not talking about the DSR. I'm talking about a combination of SoGA and case-law.
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from their website it states

If you are not completely satisfied with your purchase, we’re happy to give you a full refund, including delivery charge, provided:
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So can I just not tell them I am not happy and ask for a refund, or do I have to have a reason to why I am not happy. Hence what you wrote before saying about the screen text on the dvd player, or the lack of HDMI ports on the TV?
 
No their warranty is in addition to your legal rights so if a provision of their warranty allows you to return the goods under certain conditions including receiving back your delivery charge then go for it under that heading instead. I did not check the specific warranties that they give and simply gave you the position at law. They're being quite kind in offering a warranty in excess of what they legally have to do.
 
fini said:
No their warranty is in addition to your legal rights so if a provision of their warranty allows you to return the goods under certain conditions including receiving back your delivery charge then go for it under that heading instead. I did not check the specific warranties that they give and simply gave you the position at law. They're being quite kind in offering a warranty in excess of what they legally have to do.
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I think I will just tell them that we changed our minds and we don't want it. Surely we won't get penalised for that. If we need to make an account of ourselves.
 
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