Currys Shop

skipper847

skipper847

skipper847

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Joined
10 Feb 2011
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Hi. My mum and dad bought an HP laptop from currys 8 month back. 3 days ago my mum turned it and it came up with error and wouldn't enter windows. Cant remember what the error was but it did say press F2 for diagnostic. But I said as seen as still in warranty take it to currys as if I start messing about with it they might say its not So my dad came back and said it costing £50 and this type of thing isn't in the warranty. Its not even a year old how can they do this?. There saying now windows wanted to restart from beginning and had to put it back on again. Should this be in with the warranty?. Never shopping there again.
 
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If its an os problem I highly doubt this is a fault of theirs, or their problem. If windows is corrupt more likely to be what evers been done since you have had it on the os itself.

Even with something like a drive going, it should state how much time is on the shop warrenty, and how much on the manufacturer (ie drive) warrenty


OS doesnt come with warrenty.
 
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Unless you have some sore of additional software warranty the manufacture is only obliged to provide a way to restore to original install either by supplying the disk or recovery partition. £50 quid is a fair bit for just recovering via the partition. That said it will be an hour labour. If you or your dad don't know how to do it or read the instructions it's pretty standard.
 
Curry's are known to charge/scam basically everyone who tries to walk through there doors, I've found. I remember going in there with a friend to buy a rather cheap laptop he ordered off the online shop for I think £500. They then said that they'd put on a recovery partition onto the laptop/set it up and wanted £35 quid for the privilege. After telling them that we didn't want it and that we'd just have the base laptop, they started getting defensive stating that the work was already done but they'd drop the price. Turns out that they'd never intended to sell the laptop without this work being done and they'd already opened the box etc. In the end, I told my friend that it's best to just leave it, you don't know how long the box has been opened for, if it's a customer return or anything like that.

Anyway, that's a different story entirely, what I was going to say is that this isn't something that's covered by any warranty period or anything like that, if the power supply died or the RAM was faulty, it would be but software generally isn't covered.
 
Windows has various repair/troubleshooting tools, the sensible thing would've been to use them and save yourself the £50.
 
Could easily be a hardrive issue whichhas faulty sectors. A clean install may fix it, but not the underlying issue. Tech should avoid the damaged sector...but its not guaranteed.
 
I think £50 is reasonable to get it functioning again. Software is never covered under standard warranty.

Like anything, learn to sort it yourself if you want to save money.
 
SonniLombardi said:
£50 is not reasonable to reformat and re-install Windows imo, which can be done with the recovery partition on the HDD with a few key presses and clicks, damn.
Click to expand...

Agreed. I can but help their is a business in this space to do the job properly without screwing the customer.
 
If fact they should just do it for free if bought from the store. What else is the guy doing that can't spare a few clicks over the day. Oh yeah selling crap h/w to unsuspecting computer iliterate people that should be looked after better.
 
totally fair and normal imo

software issues are not covered by a warranty and like anything in life, if you dont know how to fix something yourself, you pay someone else to do it for you
 
£50 is reasonable. May be easy to do but like it or not it's a skill and if they balls it up they will fix it.
This is why I work for someone else.... People these days pay peanuts and expect the world.
 
£50 covers all situations these jobs have. Sometimes the customer may have removed the recovery partition or had the hard drive replaced so it no longer has it. Therefore a reinstall may also be installing the OS, downloading and installing drivers and performing Windows updates.

Sure it only takes clicks but you pay for the knowledge of the guy doing it. Even if it is very basic computer knowledge which most people 'our generation' already know.
 
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