D0 I920 and Gigabyte EX58 UD5 issues.

Hi dlthorpe, that sucks that your thread has been deleted man, I wonder why that happened??

Anyway, as Plec has already mentioned, it is more than likely unstable BIOS settings that is causing your system to be giving you errors when you run Prime95, maybe you need to increase Vcore, or QPI/VTT voltages (or both) in your BIOS to find stable settings??

Although in saying that, you shouldn't completely rule out component failure...

If I were you, I would disconnect everything except from the bare mimimum (GFX, RAM, and your boot HDD) including all front panel switches and case fans and then try running Prime95 to see if the errors still happen...
 
Well, I am extremely p***ed off today... the people I sent my mobo to received it this morning, and I just checked my inbox to find an email from them saying that the board was tested and no faults were found!!!

So I gave them a phone and asked them what "testing" was performed on the mobo, and they told me that all they did was install 6GB of RAM and powered up the machine and it booted up fine!!!

What kind of testing is that?!?!?!

I then explained that I sent an e-mail to them yesterday explaining all the testing that I had done myself, and also told them that yes the system WILL boot up fine, but it only see's 2 of the 3 sticks that are installed...

I also explained that when you have only 1 stick of RAM installed in the first white slot that it completely refuses to boot at all, the person then checked for the e-mail that I sent them yesterday and found that the technician hadn't even seen the message!!!

So she is now away to forward the email onto the tech so that the board can be properly tested for the faults that I have been experiencing...

This is complete BS if you ask me, I mean, where do these so called technicians get their qualifications from, the back of a cornflake box???

Utter n00bs, that's what they are!!!

There is no-way in hell that it is my RAM modules that are faulty, because I switched them all around to see whether it was 1 stick in each set that was damaged, but the mobo recognized all the modules when they were installed in the 2nd and 3rd white slots, it is only the 1st channel that doesn't see the RAM...

How can they say that they tested the board when all they did was install 6GB of RAM and power it up?!?!

I also mentioned to them that the Vista Basic Information screen says that there is 6GB installed, and so does CPU-Z under the memory tab, but if you look at the POST screen when booting up, and if you look under the Performace Tab in Task Manager, both of those tell you that there is only 4GB installed (or 2GB if I am using my 3GB set)...

It was when I tried to run IntelBurnTest that I first realized that all my RAM wasn't being recognized, as it usually lets me select around 5GB of RAM when I choose Maximum stress, but the day when I realized it would only let me select around 3.5GB of RAM, and I thought it was maybe some background apps that was hogging all of my RAM, but I stopped everything running, and it still wouldn't allow me to choose 5GB+, so that is when I restarted the system and checked out the POST screen, with the UD5, you have to press TAB in order to see the POST screen, so that is why I never noticed this problem sooner...

Anyway, if they send me an e-mail saying that they have tested this board and they still say that it isn't faulty, and they send it back to me and the RAM slot is still dead, what can I do about it from there??

Should I contact trading standards or something like that??

I really don't know what options will be left for me after that... I wish that I had just RMA'd directly with Gigabyte instead of this retarded e-tailer... I have given them a whole lot of cash for hardware over the last 2 years, but I don't think I will purchase anything from them ever again because of this carry on...

@ Plec, his RAM should already be in those slots that you mentioned in your post above, gigabyte have a strange numbering system for the RAM slots, they go like this, starting from the slot closest to the CPU socket:

2, 1, 4, 3, 6, 5

Slots 1, 3, and 5 are the white slots, and slots 2, 4, and 6 are the blue ones...

If you try installing 3 sticks of RAM using the blue slots, the system fails to POST apparently...
 
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Plec said:
Quick reply (will reply later when not so busy)



Nope, it's now reached the time to organise a hit.

It doesn't have to be professionally done - your local scum bag will probably do it for a bag of talc. You may have to supply him with a piece of 4 by 2 if he doesn't have his mandatory baseball bat to hand.

Inform him as to where your PC is most likely to be situated in the house, when you're next out, and leave the rest to mindless violence...

It’s had it coming – no one would blame you. ;)
Click to expand...

LoL!!

That's funny! :D
 
Arrrrgggghhhhh!!!!

These incompitent fools that claim to be technicians really have no idea wtf they are doing!!!

They run Prime95 Blend test for 1 hour at stock frequency and because it hasn't crashed they are telling me that it isn't faulty!!!

1 ******* hour!?!?!

I made it very clear that it will run for at least 3 to 4 hours without any issues @ stock frequency!!

Also, they are saying that this mobo is seeing all 6GB of RAM on the system to!!!

Could a RAM channel stop working and then start up again all of a sudden like this??

I am just off the phone with these clowns, and I have had to ask them to run Prime overnight for the errors to start happening...

I shouldnt have to ask them to test for this long, surely they should know that it would take longer than 1 hour to check for instability?!?!?!

I am NEVER shopping with these a$$holes again, I have given them over £1000 in the last 4 months, and I feel robbed tbh...

It's a pity you aren't allowed to name other PC hardware e-tailers on these forums, as I would like to warn people away from buying any hardware from them because of their poor RMA service...

The woman I talked to on the phone the first time today also had the nerve to tell me that they can't ship my mobo back to me until I pay them £23!!!

I already paid £21 to send it off to them on Special Delivery... and they expect another £23 for only testing it for 1 hour... **** that...

Looks like I am going to have to buy myself another X58 mobo... more money wasted on this PC...

I will see what happens with them after they try running Prime 95 Blend Test overnight, hopefully it dies on them like it does with me, so that they have to send me a replacement board...

The guy I talked to the second time I called this morning suggested that it could be my Vista installation that is causing the problems, but I have tried reinstalling many times, and I have also tried 2 different versions of Vista, and XP, and they have all given me the EXACT same results...

This has been an absolute nightmare for me, everytime I get told that no faults were found, I can feel my blood start to boil, it is such a horrible feeling I experience, makes me want to start smashing things up all around me... all this over a darn PC... such a ******* head stress!!!!

If they find no faults after running Prime95 overnight, and I get the board back and still experience problems with it, I will just ship it off to Gigabyte themselves to see what they say about it...

There really isn't anything else I can do tbh...
 
Thanks Plec, I will stop thinking about it for a while, and will wait to see what you have to say later on when you have the time, as I am completely at a loss as to what I can do now...

I should have just sent the mobo back to Gigabyte directly instead of the e-tailers.. I used to think that these guys were great, as they are a little bit cheaper than other sites, but after this performance I wont ever deal with them again thats for sure...

Also, they expected me to send both sets of my RAM back to them so they could test the mobo with my modules, but then if they tested the RAM with the mobo and they never experienced any faults which they wouldn't have done with a measly 1 hour testing with Prime95, I would have had to pay £46 just to get my own hardware back!!!

And that isn't including the costs of shipping the goods out to them neither, so it would probably be closer to double that figure...

What is really confusing me the most is the dead RAM slots, they are making me feel like I am going insane, because I know for a fact that the system would only pick up 2 of the 3 modules installed with both of my kits, and it wasn't just one of the sticks that were dead, as I tried them all in different orders so that each stick got tested in the second white slot, and everytime it would only see 2 modules, and also when I tried to run a single stick in the first white slot the machine would just refuse to POST entirely...

I thought if a RAM slot stopped working like this, that it would be dead and thats that, I never thought it could miraculously start working again by itself!!!
 
LoL, now that is real sneeky!!! :D

And about the screenshot, I will give them a call first thing in the morning and ask them to provide screens for me so that I can see for myself...

I have just finished sending Gigabyte a webnote, because if these clowns turn around and tell me the mobo is fine again I will ship it off to them for proper testing... I really should have done this to begin with!!

Can someone tell me, if I do send it to Gigabyte, and they find that the mobo is faulty, will they replace the mobo completely, or do they just repair them??

::edit::

Oh, forgot to say, I am from Scotland....
 
Hi Plec, and thanks for your reply man.. I think that this is probably the best way for me to go about this, because I am fairly confident that the mobo is dying a slow death..

I feel like I am going crazy over this, because I am actually starting to question myself about the DIMM channel after these clowns testing it and all of their modules showing up in their testbed... although it definitely did stop working, I know for a fact, I just wish that I took pictures of the POST screen and also the Performance tab in Task Manager for proof that it dropped out on me...

And their poor testing is driving me up the wall, especially after the amount of time I have already wasted on this build running test after test with as many different system configurations I could manage with the hardware I have at hand... it is all getting to much for me now, and I just want this mobo replaced...

I will definitely go for your approach though Plec, as I really don't want to have to pay out yet more bloody money to get my own mobo back after already spending £21 sending it off to them, especially when I know the board is bricked.......

It's a pity that I couldn't get you to have a SCAN at my rig for me Plec, as you seem like quite a knowledgeable chap... :D
 
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Yeah, like Plec said, this problem is all mine!!!

This is the worst experience I have had with a PC build ever.. It is making me severely stressed out, to the point that I feel like I am losing my mind..

I called the people that are testing the mobo again today, but there is still no news as yet to how they got on with the overnight test, infact they couldn't even tell me if it did get tested last night or not, as the lady I talked to told me the exact same thing that she told me yesterday, and I had to explain once again that I had asked for it to be tested overnight!!

These people are hopeless, there must be a lack of communication between each department with these fools.. I wish that I could just talk directly with the guy who is running all the tests himself, but they tell me that it isn't possible to talk to the techs...

It would be a lot easier if they would just let customers talk to the technicians, because I don't think the people that answer the phones have a clue what I am trying to tell them, and it just makes me even more frustrated!!

Does anyone here have any experience with RMA'ing directly with Gigabyte??

I wanted to know if I am to send the mobo off to them for testing, if they find that it is faulty, do they replace the mobo, or do they just repair the current one??
 
Hi guys,

Well, the techs guys at the e-tailers I purchased the mobo from ran P95 Blend overnight and they found no faults whatsoever...

I called them this morning to make the payment for the testing fees so that they could get the mobo sent out today to arrive with me tommorow, however, I just got an e-mail from them at 4:30 saying that it wasn't going to be sent out today!!!

These guys have done nothing but give me even more hassles... this is extremely poor customer service IMO...

And now I am back to square 1 again, basically I don't know where to go from here.. I have got an £1800 rig that willnot run stable for me, yet when other people test it, it works fine...

I have been talking with Gigabyte, and they said they would be quite happy for me to ship the board off to them for further testing, but to be honest, I really don't see the point in sending it off yet again to be told the mobo isn't faulty...

They did however ask me to ship my RAM and CPU along with the mobo, but as I said, I really dont want to send it off again until I have found out myself what the cause of these problems are...

Does anybody here have any other suggestions as to what else could be causing this instability??

I have the opportunity to go and buy another mobo, but I really don't want to waste anymore money on this rig when it doesn't want to work properly for me... but at the same time, another mobo would help me narrow down the problem even further...

Could my OS be causing these problems?

I have Vista Ultimate X64 with SP2, and someone else has suggested that it could be the OS that is causing these issues... although I have tried 2 different versions of Vista (Ultimate x64, and a modified version of x86 Vista called Extreme Edition) and they both gave the same results...

When I get the mobo back, I am going to try out XP on another HDD just to see whether that makes any difference... but other than trying this, I really dont know what else to try, it feels as though I have tried absolutely everything possible, and each time I get the EXACT same results...

I honestly thought that it was the motherboard, but according to the tech that tested it, the mobo is perfectly normal...

They did however flash the BIOS again, and when I flashed it, I used Gigabytes @BIOS software which allows you to flash from the OS instead of using a floppy disc or USB flash drive, and since doing that, I have been told that it is a bad idea to use that software, as it can corrupt your BIOS.. so I am now thinking that it could have been this that was causing my problems...

However I will find out when I get the mobo back...

If anyone else has any decent suggestions as to what else I can try, it would be much appreciated...

Thanks in advance.
 
Hi Plec,

I do actually plug my rig into an extension cable, and I never even took that into consideration at all, which is pretty stupid of me really, as I have had bad experiences with my guitar amplifier being plugged into an extension cable...

It wouldn't work at all when plugged into an extension cable, so I had to give it a socket of its own before I could use it... I never thought about trying that out with my PC, but when I get the mobo back I will give it a go, though at the same time I am not going to get my hopes up...

Also, I have actually been thinking about the case as well, but the only other case I have is my Fiancees one, and I dont think she would be best pleased if I ripped her rig apart just to use the case for testing my hardware!!!!

But if I build it up outside the case, then it should run fine if the case is the cause of the problems..

And installing another OS is definitely worth trying as well... I hope that a mix of all the above will help me identify exactly what the cause of these problems are...

I hope that they pull their finger out of their anal passages and get my mobo shipped out to me tommorow, as I am desperate to start testing it all again in the hopes of everything being stable...

Thanks for all these suggestions Plec, I am glad that you have stuck with me through all of this stress.. I have never been so frustrated in all my life, and it's all over a bloody computer!!!!
 
:mad::mad::mad::mad::mad::mad::mad::mad::mad:

God damn POS!!!!

Got the mobo back today, set it up outside the case with bare minimum connected, I reset CMOS, and then fired it up, to find that it is still only picking up 2 out of 3 sticks installed!!!!

I then tested each stick out individually in the last white slot to see whether it is a faulty stick of RAM that was causing it, and each stick works fine!!!!

Called the e-tailer up and this time I actually got to talk to the person who tested the mobo, and he said that when they had the mobo it picked up all 6GB of RAM installed, and they even tested it with 12GB and again he said that it picked all 12GB up no problem!!!

So he then told me he would give me another RMA number, but what is the point in sending it back to them to get told the exact same thing?!?!?!

I am severely p****d off about this, I thought that I was going to be able to get my rig working this time after what they told me that it was seeing all the RAM and successfully running Prime95 Blend overnight, but it is EXACTLY the same as it was when I shipped it off!!!

If they expect me to return the board again, I personally think that they should pay for the shipping costs...

And if I end up having to return the mobo, I am just going to get told the exact same thing that they told me this time, because it apparently worked fine for them... I am actually beginning to doubt whether they even bothered to test my mobo...

I have had enough of this rig... it's going to have to be shipped to Gigabyte this time, along with my RAM and CPU... what a PITA, I really could be done without all this stress in my life....
 
OK, I managed to get my rig to pick up all 3 modules, I don't know exactly what was causing it to stop working, but all I did was remove my Dominators, and installed my XMS3 3GB set, and it was still only seeing 2 modules, so I powered down, and I gave the module in the first white slot a gentle wiggle side to side, and then turn on the PC and checked the POST screen and voila, it picked up all 3 sticks!!!

So I removed the XMS3 set, and put my Dominators back in, and everything is fine...

I then went on to do some stress testing with Prime95 Blend, with the RAM set to 1600MHz, and it ran for over 9 hours without any issues at all...

The system is built up outside my case this time, sitting on top of the mobo box with the bare minimum connected to it...

I have tried to get it stable running the CPU @ 3.2GHz, but I just can't seem to get anywhere, although the BSOD'ing isn't happening quite as often as it used to, I have only had 2 BSOD's since setting it up, and I am fairly confident that those were due to bad BIOS settings, but I am still unable to get a stable system with the CPU overclocked...

I personally think that there is still something wrong with the mobo, I mean, for a DIMM channel to stop working, and then start working again when I wiggle the stick of RAM inside the slot.. that isn't right IMO...

Although, if I can manage to get my rig stable with a 3.2GHz O/C then I will be happy enough, at least my system doesn't BSOD when running Prime Blend anymore, it just resets itself now or the threads start failing.. I am sure if I keep working with the BIOS I should be able to find stable settings for 3.2GHz...

I am going to buy a new mobo anyway sometime next month, as I am going to build another i7 rig for my fiancee.. or that's my excuse anyway!!! :D

I have managed to calm down a lot since yesterday, I was just extremely angry at the fact the mobo was still only seeing 2 modules out of 3...
 
Thanks for the replies guys,

About the overclocking, the whole reason I bought this rig was so that I could overclock it like most other people are doing with their i7 rigs!!

I figured that after 10 passes of IBT using max stress, and 9 hours of Prime95 Blend, that my system was stable, so I began overclocking to see whether it will stay stable or not...

I know the exact settings I used in the BIOS for it to be stable at stock frequency, but I didn't build this rig to run it at stock speeds!!!

I'm still really confused as to why the DIMM channel worked fine for the tech who tested the mobo, yet when I get the mobo back and test it out, it was EXACTLY the same as it was before I RMA'd it, and I had to wiggle the module gently in order to make it work again... that is screwed up if you ask me...

If I were to go and send it all off to Gigabyte for testing, they will probably turn round and tell me that the mobo is fine, because the slot seems to be working now, and it isn't crashing at stock frequency anymore, so I am just going to continue tinkering with this system myself and see how I get on, as I couldn't return the board back to them because it isn't stable when I O/C, they would just laugh at me if that was my grounds for returning it!!!

I am just hoping that the DIMM slot dies permanently TBH, as I don't want this mobo in my system, I want a replacement, because there clearly is something not quite right with it... I mean, all the issues that I had to begin with, then the DIMM slot dying, and then coming back to life again, that isn't normal behaviour IMO....
 
Well, I have managed to get my rig stable with it clocked to 3GHz and my memory at its rated 1600MHz, I left Prime95 Blend running overnight and it was still going when I checked in the morning, I then let it run through 20 passes of IBT at maximum stress setting, 1 hour of OCCT, and also I let 3d Mark Vantage run through 5 cycles, and it has been absolutely perfect...

I have had to play with all of the main voltages in the BIOS to get it stable though, and it took me almost all of yesterday to find this, but as I said it has been rock solid since before tea time yesterday... Though I am going to keep stress testing over the course of the next week or so to see if it buckles on me again, because I got it stable previously before I sent the mobo and CPU off for testing, and then the next day I would turn it on with the exact same BIOS settings and it would start crashing all over the place...

So I am going to leave it at 3GHz for a week or two and see if it crashes at all...

I read on another thread here today that there is a second revision of the EX58 mobos from Gigabyte being released in the next month or so, they look pretty much identical to the current lineup, except they have got 24 phase power design, and 4 x SATAIII 6GB/s, if my mobo does decide to die on me after these new mobos get released, do you think they would send me out one of these new mobos to replace my existing one???

Also, I wanted to see if anyone could answer a question that I have?

I have got my system built up outside of the case right now, and I have noticed that my idle temps are a lot higher than what they were when it was built inside the case, but my load temps seemed to have dropped.. does anyone have an explanation for this??

My idle temps used to be around 34c, and loads were around 69c, but now my load temps are sitting at 41c, and loads are around 63c...

At first I thought it was due to the hot weather, but then wouldn't my load temps also be affected by the weather??

I would have thought that temps would have been worse when the system was built inside a case??

:edit:

I forgot to say, is it possible that my CPU has a problem with the 20x multiplier, I read about this somewhere else online, but I didn't fully understand what I was reading, anyway, I have set my Bclk to 160, and my CPU multi down to 19x to get me 3.04GHz with 1.12v Vcore, and it has been perfect ever since, although I did have to mess around with the IOH Core, QPI/Vtt, CPU PLL, QPI PLL and DRAM voltages to get it stable...
 
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Hmmm, I spoke to soon...

My rig is still playing up.. I decided to try running IBT again for 20 passes, but it reset itself after only 2 passes...

I'm now back to stock settings again, and am running IBT, it seems to be fine so far, but I will leave it at stock settings for a week or so and test it every single day to see if it buckles or not...

This rig is a total PITA!!! :mad::mad:
 
Yeah, all 3 sticks are now being recognized, I check the POST screen everytime I reboot (which is A LOT!!!) and it shows the full 6GB..

It is now at stock settings, and I just checked it to see whether it was still running IBT, and it had completely froze...

I think I am going to give the latest beta BIOS a go just to see if that makes any difference....
 
You are right Plec, I never bothered using the beta BIOS...

It is crashing all the time with IBT under stock settings, but I just tested Prime95 Blend and it ran for 1 hour before I stopped it manually..

It managed to pass IBT several times yesterday, and also today, 20 passes each run... and most of the time I tested with IBT I was overclocked to 3GHz, but now everything is at stock settings, and the crashes are happening everytime I try running max stress on IBT, usually after 2 passes...

I think I am just going to ship the mobo off to Gigabyte on Monday, because there is definitely something wrong with this board... I just wish that something would die permanently so they have to give me another mobo, instead of these intermittent crashes/freezes that I experience when stressing the system out...

I might see if I can get a new mobo this week coming, just so that I am able to test all my hardware out on it while my UD5 gets shipped back, though I am unsure if I will have the cash this week to splash out on yet more hardware... I will just have to wait and see...

I am going to try installing my OS onto another HDD and see if that makes any difference.. I think I will give XP 32bit a run...

I will post my results back in here to let you know how I am getting on Plec..
 
Well, the DIMM channel has died yet again... but I have found that if I remove the CMOS battery, close the clear CMOS jumper and leave it like that for 10 minutes, and then put the battery back in and fire it up all the RAM gets detected, but after about 10 minutes the system BSOD's and when I restart and look at the POST screen only 2 sticks are picked up again!! :mad:

So I have decided to just remove the RAM from the first white slot altogether and just run with 4GB in dual channel, and now everything appears to be just fine...

I have another UD5 arriving tommorow, I found it in the MM, and got a really good deal on it as well, so hopefully this mobo will sort out all these issues I am having...

Though I am actually starting to think that it is the processors IMC that is damaged, because it seems to be fine in dual channel mode, but refuses to work in triple channel.. if the problems still keep happening on the new mobo, then I will have to RMA the processor back to you guys yet again!!! :mad:

But hopefully it wont come to that, I am praying to the gods that the new board makes it all better!!!

I will be buying another processor very soon to complete my Fiancees build, this time I will get a retail chip instead of OEM so that I get a longer warranty...
 
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