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Damaged CPU, fresh from sealed box

Soldato
Joined
31 May 2005
Posts
15,640
Location
Nottingham
First time I have ever had a duff CPU fresh out of the box.

Ryzen 3200g, 2 bent pins along one edge.

Colour me surprised.

QA issues or a one off?
 
First time I have ever had a duff CPU fresh out of the box.

Ryzen 3200g, 2 bent pins along one edge.

Colour me surprised.

Bend them bad boys back and jam it in the socket :D never seen a bent pin out of the box though.
 
First time for me as well, hence the surprise.

After doing a quick check on the internetz, it is not an entirely unknown entity.

I normally dont care too much for bent pins, just wack anything out such as a credit card, ruler whatever I have to hand and bend them back, to this day i have never managed to break one but have bent tons back into shape.
 
I normally dont care too much for bent pins, just wack anything out such as a credit card, ruler whatever I have to hand and bend them back, to this day i have never managed to break one but have bent tons back into shape.

With being a new build with new components, I just do not want to be faffing around a none booting system only to find out it IS the cpu after all. It is already 50/50 if the CPU works with the board "out of the box" anyway.
 
never understood the notion about bent pins and unwillingness to bend it back and slot the CPU in. it is almost like a new CPU has to be aethetically correct or something. for me the downtime or inability to complete the build is more important and knowing that if the pins are bend back carefully there is no harm done.

Of course the situation is different if it was a used CPU which can indicate the CPU has been dropped, sat on, pull out of socket by undue force etc etc, which all can potentially point to damages and abuse
 
never understood the notion about bent pins and unwillingness to bend it back and slot the CPU in. it is almost like a new CPU has to be aethetically correct or something. for me the downtime or inability to complete the build is more important and knowing that if the pins are bend back carefully there is no harm done.

Of course the situation is different if it was a used CPU which can indicate the CPU has been dropped, sat on, pull out of socket by undue force etc etc, which all can potentially point to damages and abuse

I agree with you but these are bent literally to the base of the cpu. Not faffing around. I am in no rush. I can go and get some chinese now, get a beer and chill while tidying the cabling :D
 
Personally I would send it back. Personal choice I guess. When buying new. That is why we pay the premium. If it was second hand or B grade then I’d probably just crack on as long as it worked.
 
Well... this build is officially CURSED.

I picked up another 3200G....

And the heatsink backplate mount on the mobo has a duff thread on one of the screw holes meaning the heatsink does not hold.

Luckily I had another backplate I could use.

I will see what else goes wrong.
 
Well... this build is officially CURSED.

I picked up another 3200G....

And the heatsink backplate mount on the mobo has a duff thread on one of the screw holes meaning the heatsink does not hold.

Luckily I had another backplate I could use.

I will see what else goes wrong.
Put an RMA in with AMD for the cooler, with a picture showing the damage to the cooler and say you’d like to keep the cpu but would like a replacement heat sink if possible.
 
Put an RMA in with AMD for the cooler, with a picture showing the damage to the cooler and say you’d like to keep the cpu but would like a replacement heat sink if possible.

The cooler is fine, it is the mobo backplate the heatsink attaches to which is duff. One of the threads is not proper meaning screws do not hold.

Continuing the cursed theme, the I/O shield... one of the little retaining clips which keep the ports "outwards"... one of them had gone INSIDE the HDMI port. Just enough flex in the shield to bend it back.

After all this... the system does post, I am amazed.
 
The cooler is fine, it is the mobo backplate the heatsink attaches to which is duff. One of the threads is not proper meaning screws do not hold.

Continuing the cursed theme, the I/O shield... one of the little retaining clips which keep the ports "outwards"... one of them had gone INSIDE the HDMI port. Just enough flex in the shield to bend it back.

After all this... the system does post, I am amazed.
Ah sorry misread.
 
never understood the notion about bent pins and unwillingness to bend it back and slot the CPU in. it is almost like a new CPU has to be aethetically correct or something. for me the downtime or inability to complete the build is more important and knowing that if the pins are bend back carefully there is no harm done.

Of course the situation is different if it was a used CPU which can indicate the CPU has been dropped, sat on, pull out of socket by undue force etc etc, which all can potentially point to damages and abuse
Because it represents two things.

1. Mis-handling of the product
2. Damage to the product

You've just spend x hundreds of pounds on a highly complex piece of precision engineering.

If the pins are bent it's been mis-handled in some way. The pins are clear and obvious evidence of mis-handling, but what if there is some other defect that is harder to spot, arising from the same mis-handling?

Frankly, you wouldn't accept a brand new car with a scratch down one side.

Similarly, you shouldn't accept a brand new CPU with bent pins.

And of course - if you damage the product further whilst attempting a repair - you could then end up having to keep it.
 
Because it represents two things.

1. Mis-handling of the product
2. Damage to the product

You've just spend x hundreds of pounds on a highly complex piece of precision engineering.

If the pins are bent it's been mis-handled in some way. The pins are clear and obvious evidence of mis-handling, but what if there is some other defect that is harder to spot, arising from the same mis-handling?

Frankly, you wouldn't accept a brand new car with a scratch down one side.

Similarly, you shouldn't accept a brand new CPU with bent pins.

And of course - if you damage the product further whilst attempting a repair - you could then end up having to keep it.[/QUOTE
You do realise the entire cpu manufacturing line is fully automated there is no “man handling”. That also goes to the packaging line with minimal human inputs. There is probably a person at the end of the line putting the plastic into the paper box and seal it.

where bend pins are rare from new box it can happen during the assembly lien but that’s nothing to say it is damaged.

comparison to a car is a good one. A car not only has to be function but also aesthetically pleasing. So of course if there is a scratch people will want it out. But if your car is a stock car and you are going to race it to wreck it then does a scratch on the body work make a different?! Hell no.

does a CPU need to be aesthetically perfect for it to do its job if it’s function is not affected
 
You do realise the entire cpu manufacturing line is fully automated there is no “man handling”. That also goes to the packaging line with minimal human inputs. There is probably a person at the end of the line putting the plastic into the paper box and seal it.

where bend pins are rare from new box it can happen during the assembly lien but that’s nothing to say it is damaged.

comparison to a car is a good one. A car not only has to be function but also aesthetically pleasing. So of course if there is a scratch people will want it out. But if your car is a stock car and you are going to race it to wreck it then does a scratch on the body work make a different?! Hell no.

does a CPU need to be aesthetically perfect for it to do its job if it’s function is not affected
At the end of the day it's not the end user's fault, nor the end user's responsibility to fix. Nor can you assume that the end user will be equipped or confident to make such a fix.

This isn't as you claim a matter of aesthetics. With bent pins the bloomin' thing won't slot into your motherboard! You would need to physically manipulate the pins, and in the process could end up further damaging the product.

The problem is a faulty CPU and it is the responsibility of the shop or vendor to sort it out (ie replace). They can then sell the CPU with bent pins as B-grade, or return it to their suppliers.

There is no way the onus should be on the end user to sort this out.
 
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