damaged windows XP disc

Invasion · 17 Feb 2007 at 20:37

My windows XP disc has been damaged and will no longer install will Microsoft send me a new one for free if I cover postage or something like ?

Also who do I contact..... I looked on microsoft site couldn't find Phone number.

thanks

Ak!ta · 17 Feb 2007 at 20:44

They may charge you a replacement fee, but shouldn't cost much...

UK Headquarters:

Microsoft
Microsoft Campus
Thames Valley Park
Reading Berkshire RG6 1WG

Telephone: 0870 60 10 100

Invasion · 17 Feb 2007 at 20:46

Thank you much appreciated

hopefully just a small charge dont mind a £10 or something

Ak!ta · 17 Feb 2007 at 20:48

Is it OEM or retail?

Invasion · 17 Feb 2007 at 20:51

Retail

Ak!ta · 17 Feb 2007 at 20:56

You shouldn't have a problem changing it, although they'll more than likely want the serial and packaging back with it - and no doubt charge a small fee

.

phi1 · 17 Feb 2007 at 20:58

I did the same when i phoned it was a £18 fee

Invasion · 17 Feb 2007 at 20:59

All I have is the folder thingy it comes in, it does have the product key on it so with a bit of luck that is all they will ask for.

I will give them a call monday or maybe tomorrow I doubt they will be any answer on a sunday.

Invasion · 17 Feb 2007 at 21:00

phil14 said:
I did the same when i phoned it was a £18 fee

£18 well I guess it is better than the full retail price!

Slinwagh · 17 Feb 2007 at 21:01

I have done this in the past, IIRC it was about £12 for the media inc shipping. I just had to fax / email proof of the CoA it took about 10 days to get the media.

Ak!ta · 17 Feb 2007 at 21:03

Monday morning 8.30 they open i think?
Ask about a voucher for a discounted upgrade to Vista... i know people who have been given them for their cheek !!!

Invasion · 17 Feb 2007 at 21:13

lets hope its closer to £12 and a bit quicker than 10 days although I suppose that isnt that bad delivery time.

Ak!ta:
I will use all my charm and see what I can get out of them

Invasion · 19 Feb 2007 at 11:01

Well it is £16.82 for a replacment disc so I have one on the way !

regards

squiffy · 19 Feb 2007 at 11:03

It's legal to download the same ISO image of Windows, you still are using your legal serial number, it's just the method of storage of installation disc. ie when you buy a pre-made PC it won't come with install disc, so they instruct you to burn off a CD-R of the install/recovery ISO. Basically the same thing..making "illegal burns" of the ISO, but you still are using the same code.

sswats · 19 Feb 2007 at 11:57

^yeah or a borrow a friends disc to install but write your own serial code in.

Its the serial number that makes the version of windows legit. right?

fumbles · 19 Feb 2007 at 12:01

squiffy said:
It's legal to download the same ISO image of Windows, you still are using your legal serial number,

IIRC it is still illegal. It's an still an illegal copy.

Burnsy2023 · 19 Feb 2007 at 12:18

fumbles said:
IIRC it is still illegal. It's an still an illegal copy.

No, you can install a copy of Windows from most sources, hoever, the person ripping and hosting the image without an agreement with MS is being naughty.

Burnsy

bledd · 19 Feb 2007 at 12:23

use this http://www.roadkil.net/unstopcp.html to copy your xp disc to say C:\XPCD on a working pc, turn on logging mode (2nd tab) -leave it for a while until its done, it'll really try hard to copy every file, and the log will list the ones it can't copy

tell me what files it fails to copy, i'll send you them, then you can use nlite to reburn it to another disc, will work 100%

the-void · 19 Feb 2007 at 12:23

Thing is Burnsy, if he downloads via P2P he would be breaking the law if he uploaded.

Burnsy2023 · 19 Feb 2007 at 12:25

the-void said:
Thing is Burnsy, if he downloads via P2P he would be breaking the law if he uploaded.

Yes. So be a git and turn upload off

Burnsy