Dashcam disconnected during service & new windscreen
- Thread starter MrM
- Start date
Did anything ever come of that?
Soldato
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Why wouldn't they disconnect the dash cam? did you ask permission to covertly film on private property 
Money back + £150... DailyMail were interested but I wanted to sort things out with the company first otherwise they might have told me to do one.
I would've named and shamed as much as I could. That was terrible treatment of your car. Which is why I always park my self and leave my keys with me.
Soldato
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most insurance companies offering glass repair wont hike your premiums but check the small print. Iv had two callouts for a car within a year and didnt see a rise.
Man of Honour
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Only one companies that I'm aware of that penalise in anyway for glass claims.
AXA (And by default Swift cover because they're underwritten by AXA) freeze your NCB on glass claims, which in reality is a complete non-issue if you have more than 6 years of whatever it is anyway
AXA (And by default Swift cover because they're underwritten by AXA) freeze your NCB on glass claims, which in reality is a complete non-issue if you have more than 6 years of whatever it is anyway
Yes but you have to declare it for a further 5 years so bound to factor into your future premiums.
Why wouldn't they disconnect the dash cam? did you ask permission to covertly film on private property
A valid point. Whilst I'm sure there are dodgy places and mechanics who do have something to hide, plenty of others will be above board. Why should the mechanics be filmed going about their jobs? I doubt anyone here would much like it, regardless of whether they were doing anything untoward.
Good people are busy and don't need to deal with customers that may be troublesome.
It's only the not so good ones that will put up with hassle from customers, because, they need the work.
This certainly isn't limited to the motor trade only.
In my 32 years of work 28 of them have been dealing with external customers, the other 4 with internal ones. Today I get paid a hell of a lot of money to help global businesses deal with their customers better. I travel the world talking about it and more importantly, doing it. You are not to know that of course and I am not seeking to dismiss your opinion or experience. I am however suggesting your experience of what great customers look like and what great customer experience looks like is probably more limited than mine. To your point, I do not walk in with a swagger laying down the law, but I am clear in what I expect and my point was don't hide the fact your filming people, be open about it. It seems you took that as a customer 'daring' to question you and your business and that is naive at best. To be clear I don't have a camera in my car, but I have mainly bad experiences of the motor trade (as have many or most people, you industry has an issue) so apply the once bitten rule to protecting my assets and if that ****** off a few people it really is their issue. To my point good companies are open, not closed. You should perhaps think about that.
Again someone that walks in and says I've got this experience and that experience with an inflated sense of self importance is most likely going to cause trouble. You seem to be ticking all of the boxes of a customer to avoid.
You realise the difference between laying out a discussion on a forum and buying a product or service, right?
I sense your own ego and view of how customers should act is blinding you to my points. To be clear AGAIN. I do not walk in to any transaction and lay down the law and have never outlined what I do outside of “I work in tech” as people sometimes ask.
I sense you know that, but you want to use me as your chip in your “no one can tell me how to act, it’s my business and I’ll do want I want” comments. You seem to take anyone with a different opinion as someone who wants trouble and as I have said that is your problem, not your customers.
If I were you I’d stop posting on forums as people might disagree and who’d want to deal with such people, thems trouble.
Jesus Christ! That is despicable. Did anything come from this? Police? TWOCing, speeding, uninsured, no seat belt, using a phone. Did you confront them?
Edit:
Oops, didn't see your previous reply
I dunno, I still don't think I'd be satisfied with the £150.
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Permabanned
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I have a friend who, upon finding a video camera and audio recorder running on a car in for service had a bit of fun by stripping naked with his 2 mechanics and them all servicing the car in the buff. Nothing was said by the customer.... In fact the guy came back a week later for two new tyres... They're a bit worried now 
Christ on a bike!! What kind of compensation did you receive for this??
*edit* Doh, didnt see the last lot of replies. £150 is a joke, and you should have it on youtube for everyone to see!
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VW also unplugged mine during service, I just plugged it back in and went on with my life, I didn't look for any footage.
I have a Mondeo now, on the first service I'll probably take the camera off the magnetic mount, then they won't even have to disconnect it.
I have a Mondeo now, on the first service I'll probably take the camera off the magnetic mount, then they won't even have to disconnect it.
Not really sure what else I could do. By the time I got the money the Daily Mail weren't interested. If I went to the Police now, they'd just say it's too late to do anything.