Dashcam disconnected during service & new windscreen

Looks like youve never had a customer drop an R8 into your establishment.
It would be strange if they did as I don't work on other peoples cars.

I've met Housey, he does know more than you, he has far more experience than you, he does get paid far more than you (iirc) and he is posting far more coherently and sensibly than you.

I think you have taken what he is saying the wrong way,but its just making you look at least silly, if not incompetent and bitter.
Sure.

Do you struggle with the view someone might know more than you? I simply tried to provide context as to why, you want to make that an issue, but let's park that, it is a pointless discussion of you said I said.

Many companies record their employees, why is that do you think?

Let's assume they have concerns that some employees are untrustworthy, a fair assumption as they are, as are many of their customers.

So why should I blankly accept they are trust worthy because a person who wants my money tells me they are?

I film no one.
I tell no one what I do
I, like most people go in, buy, walk out 99% of the time.

However, the question in the OP was the basis of this thread and my suggestion was if you want to film be open, tell the people because if they have an issue you can go elsewhere, their loss. You want to suggest it's not your loss as the customer will be trouble when in fact most aren't, you just seek to make the point who is boss, you in your mind. That's fine, customer isn't always right but they are free to shop anywhere they want and spend their money with those they wish to.

To add everyone that comes to my house on business is filmed. Virtually every retail outfit I walk into will flim me. Most major car dealers will film me, their staff and the grounds. I don't have an issue with that, same as when I took the 570S for a test drive I had zero issue with the sales person attaching cameras to film my driving. To my point, the issue of concern is yours, one might ask what are you scared of a customer seeing? We are not talking about a BBC film crew either, your issue is with a forward/backward facing fixed camera that most of the time will film a wall, bonnet or nothing. I'd not film people myself, but I can understand why people might wish to as the motor trade is full of bandits.

I'm just wondering why you can't distinguish between an employer filming their premises and an outsider wondering in and filming their premises. Have you never been into any commercial premises where you have been explicitly forbidden from photography? For someone that claims to "advise others and get paid lots to do so" I'd be surprised if you haven't.

So essentially you are saying they may be up-to no good so it's ok to film them. With the same prejudice they should be able to detect a potential troublemaker in the making. For most people that deal with the public, it's usually a sense that one develops that helps you pick up on things.

In this brief discussion I've picked up on it and I've no doubt others will too.
 
Last edited by a moderator:
I've met Housey, he does know more than you, he has far more experience than you, he does get paid far more than you (iirc) and he is posting far more coherently and sensibly than you.

I think you have taken what he is saying the wrong way,but its just making you look at least silly, if not incompetent and bitter.

Have to agree. Nothing Housey has said is unreasonable and any sensible person would appreciate somebody caring about their belongings.
 
In this brief discussion I've picked up on it and I've no doubt others will too.
From a completely outside perspective reading the discussion, only one of you comes across as someone I wouldn't want to engage in business with and it isn't Housey.
 
I would agree with unplugging the dash cam. In fact you should mention it to them. I doubt people would think twice about posting footage online showing a new car or what the customer perceived as interesting (but invaded privacy) fo views.
 
I'm just wondering why you can't distinguish between an employer filming their premises and an outsider wondering in and filming their premises. Have you never been into any commercial premises where you have been explicitly forbidden from photography? For someone that claims to "advise others and get paid lots to do so" I'd be surprised if you haven't.

So essentially you are saying they may be up-to no good so it's ok to film them. With the same prejudice they should be able to detect a potential troublemaker in the making. For most people that deal with the public, it's usually a sense that one develops that helps you pick up on things.

In this brief discussion I've picked up on it and I've no doubt others will too.

You run your business how you wish, any further discussion is pointless your shoulder chip is to big to move.
 
I would agree with unplugging the dash cam. In fact you should mention it to them. I doubt people would think twice about posting footage online showing a new car or what the customer perceived as interesting (but invaded privacy) fo views.
The thing Jamoor is missing is I don’t have a camera and don’t feel the need for one. I have security cameras to watch the actions of people when I am not there, same reason in the main why owners of businesses have them. He seems unable to correlate that point and appreciate that employers often share the fears of their customers, but of course most will use that to protect their interests not the customers.

Now as to the security aspect that differs for different businesses. On occasions I have been told to put my phones into a bag that is sealed. On many occasions I’ve also taken my camera out and filmed but this I ask to do. To my point at the start make the company aware and see how they react to a fixed limited range camera that’s usually on being on. If it’s a garage servicing my car I’d be concerned if they took issue with it as I don’t see them as high security as I’m not walking around filming. As a customer I also don’t have an issue with my car being filmed in passing by another.

Jamoor is angry that a customer would dare to do this as he sees it as an affront to his integrity, how dare they he thinks but he has no empathy for why a customer might wish to do that and in that mindset and his comments here that his customers can never be more right than he is, or they are trouble. Im sure some are but most aren’t. I say again I don’t film and wouldn’t but let’s not let that get in the way. My reason is I don’t like the modern film everything culture so it’s why I chose not to have one in my cars but at the same time I have stood with people many times working on my car and never ever had a problem. I have CCTV as we have a remote location and it makes my wife happy. I also tell people about the tracker as I’ve left it before and the dealer has lost it so now I keep hold and let the tracker company know if the garage needs to be driven when the car is at a garage as they have a process for it.

Id urge Jamoor not to make wild assumptions about people because they simply disagree as that shows someone from the my way or the highway and that’s never a great customer experience when doing something 50 others can do to.
 
The thing Jamoor is missing is I don’t have a camera and don’t feel the need for one. I have security cameras to watch the actions of people when I am not there, same reason in the main why owners of businesses have them. He seems unable to correlate that point and appreciate that employers often share the fears of their customers, but of course most will use that to protect their interests not the customers.

Now as to the security aspect that differs for different businesses. On occasions I have been told to put my phones into a bag that is sealed. On many occasions I’ve also taken my camera out and filmed but this I ask to do. To my point at the start make the company aware and see how they react to a fixed limited range camera that’s usually on being on. If it’s a garage servicing my car I’d be concerned if they took issue with it as I don’t see them as high security as I’m not walking around filming. As a customer I also don’t have an issue with my car being filmed in passing by another.

Jamoor is angry that a customer would dare to do this as he sees it as an affront to his integrity, how dare they he thinks but he has no empathy for why a customer might wish to do that and in that mindset and his comments here that his customers can never be more right than he is, or they are trouble. Im sure some are but most aren’t. I say again I don’t film and wouldn’t but let’s not let that get in the way. My reason is I don’t like the modern film everything culture so it’s why I chose not to have one in my cars but at the same time I have stood with people many times working on my car and never ever had a problem. I have CCTV as we have a remote location and it makes my wife happy. I also tell people about the tracker as I’ve left it before and the dealer has lost it so now I keep hold and let the tracker company know if the garage needs to be driven when the car is at a garage as they have a process for it.

Id urge Jamoor not to make wild assumptions about people because they simply disagree as that shows someone from the my way or the highway and that’s never a great customer experience when doing something 50 others can do to.

Relationships are built up on trust, I'm sure you've seen businesses where employees don't trust employers and vice versa. What a disaster do those workplaces turn into.
 
Back to my original post, windscreen was replaced on Fri. By the time I got back from work it was dark so didn't get a chance to inspect but looked ok. Sadly in the light it was clear that there were some scratches to the glass near the bottom and some of the trim had been damaged/ not placed back correctly under the wipers and into the bonnet. If it were me doing the job there would be no way I'd leave it in that state. Complaint placed and I am due a call back.... makes my blood boil. Shame I didn't have my cam filming this......

At first I wanted to get the screen replaced again, but I spent 10 mins taking the trim apart and carefully putting it back together (less a few plastic clips that had snapped), bought a glass polishing kit from Amazon which has reduced the appearance by a decent amount, you can no longer feel the scratch with a fingernail and probably wouldn't notice it if you didn't know it was there. Quite frankly I don't want these careless fools touching the car again. I'm not happy, but I think getting it replaced again will infuriate me more. I hope to have a note put on record about it so should a crack develop in the future I have some recourse. Starting to think £800 for BMW to supply and fit it, assuming they give a damn, might have been a better option.

Is it just me, or does anyone else tend to experience issues like this and finding someone who does an honest, decent job extremely hard to come by?
 
Back
Top Bottom