Dead Space 2 - Free for BF3 Pre-Orders

Smith: Hi, my name is Smith. How may I help you?
HURR DURR: Hello There, How are you
Smith: Fine and you?
HURR DURR: I'm great thanks
HURR DURR: I was just hoping to enquire about my recent purchase of Battlefield 3
HURR DURR: (Pre-order)
Smith: Okay, please ask
HURR DURR: Well I was under the impression that one of my bonus perks for making the early purchase was a copy of your other title Dead Space 2
HURR DURR: And I was wondering how I could redeem this
Smith: yes, you will get it. Please provide me your pre-order number to check?
HURR DURR: Would that be my order number?
HURR DURR: Order Number: xxxxxxxxxxx
Smith: Please give me sometime while I check this for you.
Smith: Please find here a code for Dead Space 2: xxxxxxxxxxxxxxxx. In order to redeem it please visit: https://activate.ea.com/applyentitlement.do and after redeeming it, to view it please login the Origin with the same account on which you have redeemed it.
Smith: Please do the same and let me know.
HURR DURR: Let me just try that
HURR DURR: Then I have one further question
Smith: Sure
HURR DURR: Excellent, The Code has been applied successfully & I can now see it via Origin
Smith: Great!
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Here's an edited chatlog from when I got my code. Took roughly 5 minutes from start to finish.
 
Here's mine lol

Hi, my name is Swapnanil. How may I help you?
Adeel Mirza: Hi I have heard that people who pre-ordered Battlefield 3 on Origin are entitled to free copy of Dead Space 2?
Swapnanil: Right, there is a promotion going on.
Adeel Mirza: I would like to have a free copy of dead space 2 aswell please as I have pre-ordered Battlefield 3 on origin
Swapnanil: May I have the order number of your purchase?
Adeel Mirza: ***********
Swapnanil: Please allow me sometime to investigate the matter.
Adeel Mirza: ok
Swapnanil: Thank you.
Swapnanil: Thank you for being online. May I know when did you pre order the game?
Adeel Mirza: Recently
Swapnanil: Okay, let me check , please give me some more time
Swapnanil: Thank you for being online. May I know your email address?
Adeel Mirza: [email protected]
Swapnanil: Alright, please give me few more time to proceed your request.
Adeel Mirza: ok
Swapnanil: Thank you.
Swapnanil: Thank you for being online. So this is the new code for dead space 2 ***********************. Kindly use this link to activate in your origin https://activate.ea.com/applyentitlement.do.
Adeel Mirza: thankyou very much for the code. I can see Dead Space 2 in my origin window.
Swapnanil: You are welcome.Is there anything else I may assist you with today?
Adeel Mirza: that's fine for today. many thanks
'Adeel Mirza' disconnected ('Concluded by End-user').
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Many thanks op and all the other people for help lol:D
 
Chandra: Hi, my name is Chandra. How may I help you?
rosso5792: Hi Chandra
Chandra: Hi
rosso5792: I was speaking to a friend an hour ago and he mentioned that people who preordered BF3 on origin were eligible to get a dead space 2 code?
rosso5792: is that correct?
Chandra: yes
rosso5792: Oh, is it possible to get this code? i preordered my copy of BF3 on the 5th of september
Chandra: Please provide your email address and order number
rosso5792: my email address is [email protected]
rosso5792: one sec while i find the email with my number :)
rosso5792: (order number here)
Chandra: Thank you for providing me the information. Please stay online while I look into your issue.
rosso5792: Ok thanks
rosso5792: Is everything ok?
Chandra: yes
Chandra: Please login Origin
rosso5792: Ok im in
Chandra: Did you see he game?
rosso5792: Ah, yes
rosso5792: it shows as ready to download :)
Chandra: okay
Chandra: Is there anything else I can help you with today?
rosso5792: Thats all thanks!
Chandra: Thank you for your participation. Have a wonderful day.

For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.
Chandra: bye and take care
rosso5792: bye bye
You have disconnected.

Didn't get a code. Chandra just added it to my origin account for me!.

Thanks op!
 
Last edited:
Nope, they wouldn't give it to me as I already had it on my account. I asked if I could have the code to give to someone else. They told me they could only add it to my account...
 
Win:

Hi, my name is Jasmeet. How may I help you?
Eulogy: Hi I have heard that people who pre-ordered Battlefield 3 on Origin are entitled to free copy of Dead Space 2?
Jasmeet: Yes, Could you please provide me with the order number and also with the e-mail address used to place the order ?
Eulogy: Sure, order # #############
Eulogy: email is [email protected]
Jasmeet: Thanks and please wait.
Jasmeet: I would like to inform you that I have activated the digital version of the game for you on origin.
Jasmeet: Just download the origin from the link given below. www.origin.com/download After that login with your EA ID and password and then under the " My Games" Section you will find the game for you to download.
Eulogy: many thanks, I have it installed already :)
Jasmeet: Welcome.
Jasmeet: It was my pleasure to assist you today. I would appreciate if you could take out some time to fill our customer service survey that you would receive in your email within next 24 hours.
Eulogy: no problem will do, thanks again
Eulogy: have a nice day :)
Jasmeet: Thank you for your participation. Have a wonderful day. For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.
'Eulogy' disconnected ('Concluded by End-user').
 
Win win.
Lairenlakpam: Hi, my name is Lairenlakpam. How may I help you?
Teal'c: Hi Lairenlakpam, my friend has just told me that if I have pre-ordered Battlefield 3, I can also ask for a free code for Dead Space 2. Is this correct as I hope it is! I have got Battlefield 3 on pre-order, number xxxxxxxxxxxx
Lairenlakpam: Yes, we can provide you a Digital version for Dead Space 2 .
Lairenlakpam: May I've your email address too ?
Teal'c: yes it's [email protected]
Lairenlakpam: Thank you for providing me the information. Please stay online while I look into your issue.
Lairenlakpam: Thank you for waiting.
Lairenlakpam: I've manually added Dead Space 2 for you.
Lairenlakpam: Do you've Origin installed on your computer ?
Teal'c: Yes I have it open right now.
Lairenlakpam: Go to My Games and you will see Dead Space 2 .
Teal'c: Yes I do. Thanks.
Lairenlakpam: You are welcome.
Lairenlakpam: Is there anything else I can help you with today?
Teal'c: No thanks. You've been most helpful.
Lairenlakpam: It's My Pleasure.
Lairenlakpam: I will be sending you an E-mail with the transcript and a survey. It would be fantastic if you could fill that out for me.
Teal'c: I will do that as soon as I get the e-mail.
Lairenlakpam: Thank you so much.
Lairenlakpam: Thank you for contacting Electronic Arts. Have a Pleasant Day.
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Always good to get a free game.
 
Bharat: Could you please provide me with your issue?
Ryan Harris: Yes
Ryan Harris: I have heard that if I have pre-ordered BF3
Ryan Harris: I am eligable for a free copy of Dead Space 2?
Bharat: Yes, that is true
Bharat: Could you please provide me with the order number?
Bharat: Are we still connected?
Bharat: It appears that you are no longer available for this chat session; hence, I am concluding it. If you have any more question or concerns, please feel free to contact us again and we would be glad to us assist you further.
Ryan Harris: Yes
Ryan Harris: Sorry
Ryan Harris: my order number was:
Ryan Harris: **LOLOLOL***
Ryan Harris: is that correct?
Bharat: Yes
Bharat: The promotion is for those players who placed the order on or after 15th September. However, as one time exception I am providing you with the free game
Ryan Harris: Thank you very much - that is very generous. I have been a long time customer of EA and this gesture will not go un-noticed.
Bharat: Could you please provide me with your account e-mail address through which you placed the order?
Ryan Harris: [email protected]
Bharat: Could you please provide me with the last four digits of your credit card number?
Ryan Harris: uhh
Ryan Harris: yes
Ryan Harris: 1010101
Bharat: Okay
Bharat: Thank you for providing me the information. Please stay online while I look into your issue.
Ryan Harris: Thank you
Bharat: I have done the necessary changes. You should be able to access Dead Space 2 now. Please check it right now and let me know.
Ryan Harris: check in origin?
Ryan Harris: Are there any more free things you can give me as a loyal customer?
Bharat: Yes
Ryan Harris: What can you give me?
Bharat: This was the only free game with promotion
Ryan Harris: I see
Ryan Harris: are there any other things you can give me? a free EA Coffee mug for exampl
Ryan Harris: a branded Pen
Ryan Harris: ?
Bharat: As one time exception I provided you the game although you were not eligible for it
Ryan Harris: That is fair enough, you were very generous in that offer.
Ryan Harris: Many thanks for your time Bharat, I hope you have a most excellent day!
Ryan Harris: *Guitar Shred Riff*
 
Hi, my name is Lairenlakpam. How may I help you?
Robbie Khan: HI I have preordered battlefield 3 (order number: xxxxxxxxxx) and I heard I am entitled to free download of dead space 2 due to this, can you provide me with the link/details to get the free download please?
Lairenlakpam: May I've your email address too ?
Robbie Khan: [email protected]
Lairenlakpam: Thank you for providing me the information. Please stay online while I look into your issue.
Robbie Khan: ok
Lairenlakpam: Do you've Origin program installed on your computer ?
Robbie Khan: yes
Robbie Khan: I am not on my computer at the moment though, at work
Lairenlakpam: I will provide you some steps now.
Robbie Khan: ok thanks
Lairenlakpam: 1. Download Origin from this link : http://www.origin.com/download 2. Install the Origin. 3. Login with your Email address : [email protected] and your EA password. 4. Go to My Games and then you will see Dead Space 2 ready to Download.
Robbie Khan: Thanks I will do this later on today
Lairenlakpam: Your welcome.
Lairenlakpam: Is there anything else I can help you with today?
Robbie Khan: Yes, can you email me a drawn picture of a dinosaur wearing a top hat? This would make me extremely satisfied with the customer service :)
Lairenlakpam: Sorry I am not supposed to.
Robbie Khan: :( Thanks anyway!
Lairenlakpam: I will be sending you an E-mail with the transcript and a survey. It would be fantastic if you could fill that out for me.
Robbie Khan: Okay, would be better with a dinosair picture wearing a top hat though!
Lairenlakpam: Sorry
Lairenlakpam: Thank you for contacting Electronic Arts. Have a Pleasant Day.
Robbie Khan: Lates :)
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:p
 
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