Dealing with difficult retailer, advice please

teenwolf said:
why did you not by from here do OC not sell what you needed ?
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No, OcUK sell the pedals but not the rest of the stuff I wanted. Otherwise I would have

beachBOYken said:
Just get a refund. It doesn't sound promising.

I know how you feel though, any large sums of money spent, and when you get a rough service like this its not very nice at all.
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If nothing turns up tomorrow then I will definitely just push for the refund, yeah. If I ask now, I'm sure he'll just say no because he's shipped it.
 
Steedie said:
No, OcUK sell the pedals but not the rest of the stuff I wanted. Otherwise I would have



If nothing turns up tomorrow then I will definitely just push for the refund, yeah. If I ask now, I'm sure he'll just say no because he's shipped it.
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bugger looks like it may get messy, hope it works out for you.
 
Steedie said:
No, OcUK sell the pedals but not the rest of the stuff I wanted. Otherwise I would have



If nothing turns up tomorrow then I will definitely just push for the refund, yeah. If I ask now, I'm sure he'll just say no because he's shipped it.
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If the tracking still says invalid tonight/tomorrow morning he hasn't shipped nothing.

Guy seems suspect to me.

Hope all works out for you though.
 
So he's an amateur drop shipper buying it in at much cheaper prices than you paid, mucked addressing up, lied to you to buy more time and got spooked into action when you complained? Are you happy keeping all this stuff in the event of a problem in the future?
 
Both of the Asetek resellers have good reviews on Trustpilot generally, but i'm guessing you've bought from the one with the couple of 1 star reviews about delivery delays, being fobbed off, poor comms, blocked on facebook etc.

Reading between the lines, it does sound very much like both of those companies are just order forwarding to the manufacturers rather than stock holding
 
Kenai said:
Both of the Asetek resellers have good reviews on Trustpilot generally, but i'm guessing you've bought from the one with the couple of 1 star reviews about delivery delays, being fobbed off, poor comms, blocked on facebook etc.

Reading between the lines, it does sound very much like both of those companies are just order forwarding to the manufacturers rather than stock holding
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That's the one :) although those bad reviews are from 2021 so I thought he'd changed
 
The missing bits just arrived...so fingers crossed that's the end of it now. Raising a case worked, thank god I didn't pay with BT like he originally asked :D
 
Happy ending and not the one I expected after the pee poor excuse of why they didn't arrive in the first place :D
 
GaryTheSnail said:
A £4k worth rig and you didn't use a proper retailer.

Lesson learnt - I hope.
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Well the company has a good rep in the sim racing discord I'm in, which is why I went for them (or him should I say). The fact he was one of two resellers for the kit I wanted in the UK was another reason. With the deciding factor between the two companies, being price, get what you pay for I suppose
 
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