Dealing with websites that ignore your emails

Lethagized · 22 Jan 2010 at 16:34

Hello follks.

I purchased a computer part from a website and it's the wrong type for the machine its made for. After reading the shops RMA instructions, it says you need to email them within 7 days of receipt and request an RMA form off them. I requested an RMA form 2 days ago and haven't heard anything off them. There is no phone number. Time is ticking away.

I have a feeling they are ignoring me. What can i do? i paid them with paypal. They have a shop on ebay with over 20,000 feedback points, so they *should* be decent, but i'm getting a little concerned about it now.

Any ideas?

tres · 22 Jan 2010 at 16:40

Phone them?

Lethagized · 22 Jan 2010 at 16:43

There is no phone number.

tres · 22 Jan 2010 at 16:47

Well, if you've sent emails, at least you can argue that you have some proof you requested it.

And if they have that much feedback, perhaps they're just reallllly busy

ALSO - send your RMA request via the Ebay message centre, rather than email.

Lethagized · 23 Jan 2010 at 16:55

Ok thanks, I've done that. Any other suggestions??

UnworthyBean · 23 Jan 2010 at 16:57

There is an option to open a dispute through paypal for a return. They normally respond to that.

I was in a similar situation, Emailed them constantly for about a week then just opened a dispute to which they replied to within about 20 minutes (Coincedence or not?)

r2d2 · 23 Jan 2010 at 17:06

No phone number on ebay contact details?

PhillyDee · 23 Jan 2010 at 17:39

Looks like its the website and not eBay. OP is just mentioning they also sell on eBay.

They must have a phone number somewhere surely?

gillywibble · 23 Jan 2010 at 19:04

Tried domain tools?

If you e-mail me their website and e-mail address, I'll see what I can dig up.

mame · 23 Jan 2010 at 19:15

RobRX-7 said:
Hello follks.

I purchased a computer part from a website and it's the wrong type for the machine its made for.

I requested an RMA form 2 days ago and haven't heard anything off them.

Can I just ask what it was you bought and why it's the "wrong type"

If you ordered the wrong item then you would probably have to pay postage both ways and a re-stocking fee.

Hxc · 23 Jan 2010 at 19:19

A company legally has to have a phonenumber on the site no? Ryanair got in a load of trouble about it I seem to remember.

Lethagized · 5 Feb 2010 at 19:34

Hi lads

Bit of an update on this, but the item i purchased was some ram from an online shop. According to this shops compatibility list, the memory i purchased should work with my motherboard but it doesn't. The computer won't even boot up. i've tried loading optimised defaults, clearing Cmos, tried 1 stick at a time. Nothing works

The seller is ignoring my emails, and i've tried contacting paypal. I escalated it to a claim, and paypal have just closed the dispute in the sellers favour without even notifying me via email. In future painpal can kiss my ass.

This is ******* me off now.

Strife212 · 5 Feb 2010 at 19:40

Can I ask what motherboard and RAM it is?

Regarding the money, try your bank directly.

frying_pan_cat · 5 Feb 2010 at 19:45

mame said:
Can I just ask what it was you bought and why it's the "wrong type"

If you ordered the wrong item then you would probably have to pay postage both ways and a re-stocking fee.

If he returns it under distance selling regulations they can't legally charge a restocking fee

Tute · 5 Feb 2010 at 19:49

Shocker as Paypal take the easiest route out.

Lethagized · 5 Feb 2010 at 19:49

Strife212 said:
Can I ask what motherboard and RAM it is?

Regarding the money, try your bank directly.

Sorry to sound rude but that's irrelevant and won't help the matter in question.

I don't really want to go into too much detail. For all i know the seller is most likely a member on here, and if i post up exact details, he will definitely know it's me.

I can't see how the bank will help. Surely they will just pass the buck onto paypal??

Ev0 · 5 Feb 2010 at 19:51

frying_pan_cat said:
If he returns it under distance selling regulations they can't legally charge a restocking fee

Yup, also under dsr you can return an item even when it's been used (within reason depending on item!)/packaging opened.

The dsr is there to protect the buyer and doesn't care less about the seller and if the item can be resold etc.

There's a document on one of the gov websites for sellers about this and it mentions numerous times that the dsr has no interest in the ability to resell an item, just that it has to be taken back.

UFX · 5 Feb 2010 at 20:01

Try contacting them through ebay, Explain how you have tried to contact them before, at least if they ignore you on there you know for a fact they are ignoring you.

Raumarik · 5 Feb 2010 at 20:09

RobRX-7 said:
Sorry to sound rude but that's irrelevant and won't help the matter in question.

I don't really want to go into too much detail. For all i know the seller is most likely a member on here, and if i post up exact details, he will definitely know it's me.

I can't see how the bank will help. Surely they will just pass the buck onto paypal??

Sorry to sound rude but did you try updating the motherboard bios - you didn't say if you tried that, only that you'd cleared the BIOS.

kylew · 5 Feb 2010 at 20:18

mame said:
Can I just ask what it was you bought and why it's the "wrong type"

If you ordered the wrong item then you would probably have to pay postage both ways and a re-stocking fee.

The DSRs would disagree with that.

Doesn't matter if you ordered the wrong thing, you can still send it back under DSRs.

That means no restocking fee and no postage both ways either.