Delivery companies missing delivery dates

Guest2

Guest2

Guest2

Soldato
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6 May 2009
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I'm scheduled to have deliveries today from DPD, DHL and UPS
I received confirmation emails from all companies that the parcels would be delivered today, so have stayed in all day and cancelled plans to receive the parcels instead.

DPD I now check and it says on automated response its due "tomorrow" Is there any form of compensation for companies not delivering parcel on time when they say they will deliver them? Cancelling plans means loss of my time (and money)
Amazon, the last time something was not delivered on time I called them and was provided compensation. That was the only time with Amazon, everytihng else has been prompt delivery, even during Covid

Highly annoying as I've lost a whole day waiting around
 
Are these scheduled deliveries (guaranteed days) or simply standard "next day" ? As those tend to be best efforts tbh.

At most I'd expect a refund for scheduled deliveries tbh.
 
DPD are a joke I'm refusing to use websites that force them on me...

where I live the building is on a main road but its possible to park outside there next to the front entrance.
DPD however drive around the back to the residents parking lot and take a photo of the doors that only allow access to residents....
from either entrance you can literally see the doors on the other side too.... they just cant be bothered to try and make the delivery

amazon on the other hand have a 100% success rate to my place.... so I'll use amazon even if it's not the cheapest place
 
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Did you pay an additional delivery charge or go with 'free' next day shipping?

With the heatwave yesterday most roads in my area were closed due to fields and houses being on fire so deliveries got delayed until today.
 
I've just had one cancelled today, I ordered through amazon prime and for some reason they're using Evri (Hermes) and it was out for delivery this morning, only to be cancelled just now when I checked the tracking. Rubbish!
 
As @Raumarik says, unless it was a set delivery slot; then I don't think you have many options. Even Royal Mail special delivery can be late at times - and I expect you would have to put up quite a fight with them for any money back. Chances are, DPD, DHL and UPS will blame the recent weather and have a n 'act of God' type clause to cover them.

Regarding Amazon - they give refunds/Prime extensions away with very little effort on your part, I guess it's due to their sheer size or they have some really slapdash processes for complaints and just give stuff away out of goodwill.
 
The best you can usually get is a refund on the postage, but as you're not the one that paid for it you can't get it directly from the courier and will need to ask the retailer/sender to claim for it if possible.

I've had a couple of missed/late deliveries this week, which is almost certainly down to the heat affecting how fast/well some of the companies are working, IIRC RM in some areas was concentrating on packages and tracked items to avoid their posties having to do as much walking (I think they were making use of more vans).

As for the UPS delays, for me that is the norm, it always seems like when it's UPS I'll get "your expected delivery is on X between 7am and 5pm" then it'll still be saying that until X+1, I swear that their system updates it's information around 12 hours or more after the fact.
 
arknor said:
maybe the electric vehicles have batteries that are to risky to use in this heat
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More likely the tyres, warehouses or staff ;)

Electric vehicles are made to work in the worst conditions they'll see so Nevada/far east*, but the equipment in the warehouses is unlikely to be designed for 40c given this is the UK (potentially an issue for the large sorting belts), and the staff loading/unloading the tucks and vans will be needing more breaks as even with automation it's still fairly heavy manual labour in the back of a trailer that was never intended to be comfortable for humans under the best circumstances.


*Although some things like tyres may need to be swapped out depending on area of use.
 
Glanza said:
Did you pay an additional delivery charge or go with 'free' next day shipping?

With the heatwave yesterday most roads in my area were closed due to fields and houses being on fire so deliveries got delayed until today.
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It was included delivery as it was a bit (expensive) order... the reason for me staying in all day incase it did get delivered and left on the side in our lobby
 
Scort said:
As @Raumarik says, unless it was a set delivery slot; then I don't think you have many options. Even Royal Mail special delivery can be late at times - and I expect you would have to put up quite a fight with them for any money back. Chances are, DPD, DHL and UPS will blame the recent weather and have a n 'act of God' type clause to cover them.

Regarding Amazon - they give refunds/Prime extensions away with very little effort on your part, I guess it's due to their sheer size or they have some really slapdash processes for complaints and just give stuff away out of goodwill.
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I think I got a months free prime when my Amazon parcel was late. There has only ever been 1 missed Amazon parcel delivery date out of hundreds of deliveries over the years.

If only all delivery companies could use Amazon
 
We have not been having any issues at work with any UK couriers *touch wood* currently. However we have been having big supply problems with getting orders over from the Netherlands where a lot of big tech suppliers have their European hubs, due to the ongoing farmers protests. Not a great deal that can be done about it unfortunately and it could be a lot worse.
 
Guest2 said:
If only all delivery companies could use Amazon
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i sincerely hope they do not! at least not in NI. had them prop a package in the rain on my doorstep, right beneath the big sign that said 'please deliver all parcels to number X'

weirdly the best courier company around here is myhermes or yodel. parcelforce too, if it actually makes it on to the van that is.
 
Guest2 said:
Yup! DPD, I found out they went home because they were too hot. What is this joke of a country?!
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What were you doing during 40+ heat then? Bricklaying? I think it's perfectly reasonable for items to slip a day when the alternative is people dying outside in vans that may well not have any AC. It's almost like the government issued a red health warning or something.
 
MooMoo444 said:
What were you doing during 40+ heat then? Bricklaying? I think it's perfectly reasonable for items to slip a day when the alternative is people dying outside in vans that may well not have any AC. It's almost like the government issued a red health warning or something.
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Surely it is the responsibility of the company to provide their workers tools which are fit for the job? If they fail to provide the service which has been paid for because they are too busy penny-pinching to pay for A/C in the vans then they should be liable to pay compensation (e.g. at least refund the delivery fee) for that failure
 
Haggisman said:
Surely it is the responsibility of the company to provide their workers tools which are fit for the job? If they fail to provide the service which has been paid for because they are too busy penny-pinching to pay for A/C in the vans then they should be liable to pay compensation (e.g. at least refund the delivery fee) for that failure
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Will the A/C even work with the driver constantly stopping and opening the door?

Was the OP actually provided with a DPD link that said it would be delivered today?
 
Haggisman said:
Surely it is the responsibility of the company to provide their workers tools which are fit for the job? If they fail to provide the service which has been paid for because they are too busy penny-pinching to pay for A/C in the vans then they should be liable to pay compensation (e.g. at least refund the delivery fee) for that failure
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Weather that falls outside of normal ranges for a given market is always going to have an impact on all kinds of different services.

If you can't understand that then I'm not sure what to say.
 
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