Delivery left behind the bin!

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We recieved our order in great condition but where it was left is seriously to be desired.

Nobody was home to take delivery so it was left in plain view beside our bin, now this is not a small product that was delivered and stood out like a sore thumb.

We don't live in the best of areas and if the driver knew this he certainly wouldn't have left it out in the open like this. With the recent bad weather that we've had here it could have easily soaked the car seat right through.

We live in an area that sees a lot of pedestrian traffic, had we have been out any longer it could have quite easily have been picked up. We sometimes have to go away at a minutes notice due to my mother being unwell and now knowing that your delivery options will just leave products out in the open instead of holding them for safe keeping I think we are really going to rethink where we order from.

I understand that not being in to take delivery is an inconvenience to the driver but with an infant we can't spend all day in when he needs medicine and food and we don't expect to come back to find an expensive product just sat outside our house.

I've not had any problems ordering through your website until now and I've heard a lot of bad reviews about Yodel, had I known this was the delivery service I wouldnt have ordered which is unfortunate because one company you're affiliated with is letting you down. We do how ever like the product so far and we'd be ordering a second one though after today I very much doubt it will be repeat custom for you.
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Ok a little dishonesty there as my mums not unwell but I do have to disappear quite quickly sometimes for other reasons just easier to write that my mums unwell.. lets see how they reply to that.
 
Why complain? It wasn't lost/stolen.

My dad once ordered a chainsaw and never arrived. They said the courier had left it on his front door step, unsigned, for about 6 hours before he got home so they sent another one.

3 months later he goes into the greenhouse in the front garden and finds a chainsaw! Win all round as I gained a 16" petrol chainsaw for free :D
 
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And on another note Yodel may well be getting some bad press but I ordered an item on Friday and was shocked to have a knock on my door on Staurday morning at 10am and I never paid for Saturday delivery. He said they had parcels to deliver in the area so thought they would get rid of mine on a Saturday. I like that attitude ;)
 
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