Delivery with DPD.

COYS said:
The expectation is because they provide live tracking then they expect you to be ready at the door when they arrive. Hense the quick knock, wait 10 seconds and then bugger off if you don't answer immediately, with the assumption being you aren't at home.
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I've had the live tracking be wildly put before. Last time it happened I checked and got the update at "13 stops before you" and then they knocked on the door
 
OryxBeisa said:
Another delivery person came. I left a note on the main entrance pointing the way to my flat around the back. I don't think they even bothered to go that far though, judging from the picture they took of them in the car parking area.
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I live in an apartment block with a locked communal entrance that has an intercom.
I feel your pain.

drivers usually drive around the rear of the building where the car park is, and then they take a photo of some big metal doors that don;t have an intercom on them....
then they drive off claiming no access...
I bet if they had to gain access because they saw £30 on the floor in the corridor then they would gain access within 30 seconds...


The drivers porobably have an app constantly nagging that they are falling behind, so the pressure invites the skipping of deliveries that might take more time than usual.

only courier that every rang me was some local firm I've never heard of.

I literally used to put the first line oif my address as
288A (2880 on intercom)

because people are too thick to read the instructions that are engraved next to the intercom.
they don't realise how to dial A because there is no A...


bring on the robot deliveries is all I say.

usually find evri parcels just dumped inside the main entrance too, they can't be bothered to actually take them to peoples doors...


I'm guessing postmen have their own key fob and all apartment buildings have a royal mail keycode on the system
 
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Why didn't you wait outside as you said you were going to? I assume you had a one hour time slot with DPD.
 
I find DPD to be the best and most consistent of the lot. Definitely options in the app to specify a safe place, neighbour etc which you might have looked at for duch an expensive delivery? Maybe depends on the sender, but whenever I get a delivery with DPD of decent value, then there is always a security code to give the driver.
 
I ended up waiting for like 40 minutes on the day lol. The package arrived and everything is perfect. No dead pixels on the monitor, hardware works amazingly.

If there's one tip for anyone else in the future, beware of the DPD live tracker. They were around 15 deliveries to go before the van arrived.
 
DPD have been as bad as Evri for a long time now. The pressure and amount of drops these drivers are meant to make is staggering

Imagine he has 100 drops, if he had to text everyone before arriving the could easily take 90 seconds extra per person. That’s an extra 2.5hrs on to his day
 
As others have said, for me PDP have gone from one of the best to one of the worst. I live in flats with a buzzer and have recently had deliveries simply left outside, which is very visible from the nearby street. Mind you, Amazon have done this quite a lot recently. Thankfully we have a neighbours WhatsApp and people are helpful when this happens.
OryxBeisa said:
They were around 15 deliveries to go before the van arrived.
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Tbf, with DPD this has always been quite accurate for me. Maybe it will say '1 to go' or 'You're next' and the buzzer goes, but usually I can time it to see the van outside and be ready for them.
 
That's odd, DPD have historically been the best parcel company in the UK, hell I switched to using OcUK exclusively back in the 00s despite some prices being higher specifically because OcUK used DPD and I was fed up of competitors using Citilink and others.
 
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They're generally still the best around here but no where near as good as they used to be. Which I suppose is just a reflection of the race to the bottom nature of the courier industry
 
ubersonic said:
That's odd, DPD have historically been the best parcel company in the UK, hell I switched to using OcUK exclusively back in the 00s despite some prices being higher specifically because OcUK used DPD and I was fed up of competitors using Citilink and others.
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I actually stopped using OCUK for many years due to the fact that they did use DPD.

It probably varies wildly depending on where you live, but I suffered repeated incidents of them delivering to the wrong address or leaving items outside of my at the time front door despite requiring a signature. I actually had one guy forge a signature and leave a package on top of my bin (not from OCUK), another during a snow storm threw some expensive computer hardware over my neighbours six foot back gate after getting the two houses mixed up, I wasn't compensated for it until weeks later when my neighbours returned home after a holiday and the snow had melted. They were absolutely dire, and this was around 2009 or so, I completely stopped ordering from a few companies entirely due to the fact they were the only option for delivery. It's only over the past few years I've occasionally used the option again, and even then I'm wary.

I'm also aware that they outsource (or used to) their utterly dire customer service to horrific companies such as Echo-U, I know someone that worked the Christmas campaign for them a few years back in Newcastle and the entire setup was shockingly bad.
 
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ristac said:
Imagine he has 100 drops, if he had to text everyone before arriving the could easily take 90 seconds extra per person. That’s an extra 2.5hrs on to his day
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Or they have an automated system which messages the next person when the previous parcel is scanned as delivered and it adds zero time and zero overhead ;)
 
All of the DPD drivers in our area are brand new. Come across happy, polite and keen to have a wee chat whilst they take their proof of delivery photo/signature. We have a few DPD drop of locations nearby also which is a handy option if we ain't gonna be home for the delivery.
 
For anyone living in the Highlands, DPD are subpar to say the least. Delayed Parcel Delivery(TM) if you're wondering what DPD actually stands for.

Ordered some T30 fans from OCUK (so not the heaviest or most awkward of parcels) on Wednesday night (12th) and today (17th) it's still not here. All the tracking info says is that it's on it's way to the Highlands and Islands depot. On it's way lol. If it weren't for the free shipping I would have bought elsewhere as I knew how crap DPD are.

I'd suggest OCUK stop using DPD exclusively if they can.
 
DPD is generally still quite good for us, with one driver I have known for 20 years being excellent. There are some who don't like waiting for you to get to the door and get very annoyed with multi parcel drops.

This is a problem since the NHS medical dietary supplier switched from there own vans to DPD to save money. Our son's monthly delivery averages 40 boxes and they are chucked in with everything else and can be in a right state. They are supposed to go out on dedicated routes and vans. Some drivers have actually chucked boxes out on to driveway. No amount of complaining to anyone makes a difference.
 
DPD are the worst parcel company for us currently and regularly leave cards with no knock or any indication. Or just a photo of your door.
 
ristac said:
DPD have been as bad as Evri for a long time now. The pressure and amount of drops these drivers are meant to make is staggering
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Can't be any worse theres an Evri parcel sitting in the hallway outside the address is messed up its the right building but no flat number so they just left it there it'll probably be there tomorrow its a fairly large parcel too someone's going to be wondering where its got to
 
OryxBeisa said:
I ended up waiting for like 40 minutes on the day lol. The package arrived and everything is perfect. No dead pixels on the monitor, hardware works amazingly.

If there's one tip for anyone else in the future, beware of the DPD live tracker. They were around 15 deliveries to go before the van arrived.
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Tbh that's unacceptable, you shouldn't have to wait on the road all day for the driver to turn up. So it's been attempted 3 times now?

I would phone the company who you bought from and complain and contact DPD and complain.
 
DPD delivered my parcel to a neighbour today. I live in the end terrace of three houses, so the guy must have walked past my door, and the next door neighbours, to deliver it. I was sat waiting for the door to go too.
Not the usual driver.
'Good news, we've delivered to your neighbour!'
Moron.
At least there was a pack of haribo in the box.
 
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