Dell are cheeky sods!

Pate · 13 Sep 2011 at 16:36

Cuchulain said:
I don't know, my money laundering friend, you tell us!

My names Walt and I work with my partner Jesse and my wife Skylar.

Seriously though it's quite straightforward. :/

Insta said:
ask to see the case logs, this will give you in an insight into what is actually going on. They cannot refuse to give you a copy of the case notes.

I'll try that. I swear they employ the most sanctimonious annoying people on purpose. ¬_¬

Pate · 13 Sep 2011 at 16:54

Insta said:
not all the time

In fairness that is true, on the rare occasion I've chatted to a decent person.

Still holds true for 99.9999% of them.

Pate · 13 Sep 2011 at 17:01

Well right about now, they are refusing to talk to me til I provide them with the order details, so I'm left with a still damaged laptop which is actually missing stuff!

I asked them why they took it in the first time and they said because they recognised the safety issue in the laptops. I said the issue is still prevelant in the one remaining card and they said they don't take laptops in without an order number. So essentially they've found a way to stone wall me.

Really not happy about this.

Pate · 13 Sep 2011 at 17:06

It was purchased for me as a gift second hand. I don't have the details. Looks like I'm boned!

Pate · 13 Sep 2011 at 17:09

I know the chap that bought it originally so I'll contact him.

Still dosen't change the fact that Dell have "lost" a graphics card though.

Pate · 13 Sep 2011 at 17:17

PhillyDee said:
They have already admitted a fault, and stolen the other graphics card.
How can they not see a problem with this? Might be worth contacting higher up the food chain.

This is the logical outlook, but I'm hitting an absolute stone wall and I can't talk to anyone higher than this manager.

Pate · 13 Sep 2011 at 17:22

Insta said:
Ownership details must have been confirmed on the first call if a you managed to get the system picked up. They have already provided you with support, they now need to keep providing more support until this is resolved.

But I can't! This guy is just being incredibly obtuse. phone calls are like 40 minutes on average at the moment and it's going absolutely nowhere. It's so so frustrating.

Pate · 13 Sep 2011 at 17:28

Insta said:
Did they email you any kind of confirmation that the system was being collected? This may have some information you can use on it.

Nope, but I've got a engineers sheet with a DPS number and funnily enough a service tag which has been blacked out but which I could still possibly read the service tag number if I try hard enough.

Pate · 14 Sep 2011 at 15:24

Still haven't rung back. This is a right ballache.