Dell are cheeky sods!

[Pate]

My graphics card developed a fault so I contacted Dell to talk about it (0844 number, never realised how much they cost ). Many hours later they admit there is an inherent fault and that they would collect the laptop and replace the cards.

So it's been two weeks later and they have returned the laptop. The swines have put just one graphics card as replacment instead of the SLi in it before. Rang them up, got transferred from department to department, eventually to a guy who played really sneaky and was insinuating there was only ever one card in it, etc etc.

Really frustrated. Why could they just not have replaced the cards and just be done?

(Laptop is a M1730 with 8800m GTX SLi (well it did ).


/rant.

 

[[FnG]magnolia]

If only there was a site you could buy PC gear from where you're already a member!

 

[Pate]

If only there was a site you could buy PC gear from where you're already a member!

Being sarky doesn't really become you, even though it does appear to be a dominant part of your personality.

 

[Cosimo]

There is a lesson to be learnt here! Don't......

 

[Sukh]

Put it in writing?

 

[Deep]

My graphics card developed a fault so I contacted Dell to talk about it (0844 number, never realised how much they cost ).
/rant.

Look around on the internet for local rate numbers! You don't need to pay the 0844 numbers

If only there was a site you could buy PC gear from where you're already a member!

So he should pay extra for the graphics cards and void his warranty on his laptop, even though he can get it repaired for free?

 

[Cuchulain]

0844 is local rate, it's not like you're dialling an 0906 number.

 

[Frenzy]

So are they giving you the extra card back? If not you can quote them the model and email the reciept and tell them you were misold the product and so claim back the original value of the laptop and then buying a much better one?

 

[Pate]

Dell are now claiming that they "can't recognise the service tag" on the laptop. Basically they're stalling like hell.

Why? They're a global corporation, what do they need a 8800M GTX Sli card from me for?

Just really really frustrating to be honest.

 

[The Dread Pirate]

Your greatest mistake was buying a dell in the first place!

 

[Cosimo]

Your greatest mistake was buying a dell in the first place!

Hindsight is a great thing.

 

[pingwing]

Poo in their letter box if they don't fix it.

That or just write to them threatening legal action...

 

[Pate]

Dell are never going to get a look in from me again.

The only thought I've had is, that looking over the internet, they have a HUGE problem with these laptops, hell in America they lost a law suit over nvidia chips.

Maybe they simply don't have any more replacements to give out and don't want to cough up with an alternative?

Or maybe they're just . ¬_¬

 

[The Dread Pirate]

Dell are never going to get a look in from me again.

The only thought I've had is, that looking over the internet, they have a HUGE problem with these laptops, hell in America they lost a law suit over nvidia chips.

Maybe they simply don't have any more replacements to give out and don't want to cough up with an alternative?

Or maybe they're just . ¬_¬

Hardware wise their builds are always of poor quality the D600 & D800 series Laptops we got for the company I work for have shocking overheating problems and an inherent Graphics issue that effects all of them.

 

[Edrof]

Aren't Dell widely known as a slimey company?

 

[Paul. W]

Mate of mine has this laptop with 8800's in SLI, same as you.

One of his died due to a 'known overheating issue' but the laptop had just been out of warrenty for a month (sods law) Queue some expert ranting from him, and he had a next day engineer visit his house and install two brand new graphics cards in his living room

This happened about 12 months ago.

 

[Pate]

Hardware wise their builds are always of poor quality the D600 & D800 series Laptops we got for the company I work for have shocking overheating problems and an inherent Graphics issue that effects all of them.

Did the company resolve the issue at all?

Aren't Dell widely known as a slimey company?

Know it for true now!

There is just no flexibility or humanity in these people. They can't deviate of one track, and the language barrier (English vs Indian with a hint of English) just fuels the fire.

 

[Pate]

Mate of mine has this laptop with 8800's in SLI, same as you.

One of his died due to a 'known overheating issue' but the laptop had just been out of warrenty for a month (sods law) Queue some expert ranting from him, and he had a next day engineer visit his house and install two brand new graphics cards in his living room

This happened about 12 months ago.

Any idea on the expert ranting? Feel like that myself!

 

[The Dread Pirate]

Did the company resolve the issue at all?

No after bypassing their scripted response on the tech support line as I know their procedure off by heart now and perform all the stuff they ask before calling them they just send the engineer round to replace the faulty motherboard with the same model which has the same problem only it won't surface for a few months then happen again.

 

[[FnG]magnolia]

Being sarky doesn't really become you, even though it does appear to be a dominant part of your personality.

I wasn't being sarky, I was suggesting that you could have bought from somewhere you are (I imagine) reasonably happy with rather than spending your money with a company who - with a quick Google search - you should have avoided like the plague.

But you go with that 'sarky' line of argument! That'll help you out with your issue! Wait, that was sarky ...

Stalemate?