Dell warranty question

Eiji

Eiji

Eiji

Associate
Joined
12 Nov 2010
Posts
156
I purchased a Dell U2311H last week under Dell's business site even though I am a normal consumer as I was able to get it much cheaper with cashback and discount code.

I noticed it has 1 dead subpixel near the top center of the screen. Is there anything I can do about this as it is really bugging me.

I think the distance selling regulations and sales of goods act does not apply to Dell Business purchases right?

Is there any way to get the dead subpixel working again?

Cheers.
 
Most retailers have specific rules regarding dead pixels, if they have any rules them it's normally 5 dead pixels for a replacement.

But i'd say you've no chance, especially as you've said you got it from the business side.
 
You're not legible for DSR, but because your monitor is actually faulty and you want a replacement, it's a different thing. Think about it, business customers must be allowed to get replacements for faulty gear, otherwise they'd all just be using broken machines.

As far as I know, Dell have a policy (on the Ultrasharp range) where you can return the monitor if it has any bright pixels. From what I've read, they'll deliver you a replacement within a few days and take your old faulty one off you at the same time, for free.

Taken from the actual product page (under the Service and Support tab):
Premium Panel Guarantee

Dell monitors are designed and built to our highest standards, providing the quality and reliability you expect when you see the Dell logo. Each has been exhaustively tested and comes backed by a Dell Warranty. Unyielding commitment to quality and the satisfaction of our customers has driven Dell to offer a Premium Panel Guarantee ensuring replacement of UltraSharp or Professional series monitors with zero bright pixels. Even if only one bright pixel is found, a free panel exchange is guaranteed during the warranty period, so you can rest assured your investment is protected.
Click to expand...

More info on Dell's Premium Panel Guarantee. Note that it only covers "hot pixels" and not dark or dead ones.

Also see here:

LC155 said:
Someone comes to your house, picks up the monitors, and hands you the new ones at the same time.

At least, that's what happened with me.

...

I'm in the UK and a Dell guy drove to my house in a van to collect the monitors. :p
Click to expand...

Just contact them somehow, either email, the live chat service or through conventional phone, you should be able to get it sorted pretty quick.

I also bought the U2311H as a "small business" via the same deal as you and mine should arrive tomorrow morning.

You may want to try JScreenFix for 20 mins or so to see if it can fix the stuck pixel though. If it's a dead pixel, there's no saving it.
 
Last edited:
I know that Dell give out refurbished monitors as replacements.

Is there any way to tell from the box whether the replacement I may receive is a refurbished monitor?

I'm going to insist they give me a NEW replacement as the monitor is faulty within 28-30 days of purchase but if they send a refurb I will refuse delivery.

Thanks.
 
Eiji said:
I know that Dell give out refurbished monitors as replacements.

Is there any way to tell from the box whether the replacement I may receive is a refurbished monitor?
Click to expand...
I didn't know they gave out refurbished monitors, but I also don't really know how to check if it is refurbished for sure.

You can have a look at the revision and manufacturing date on the label at the back of the monitor. You can also check how long the backlight has been on for by firstly turning off the monitor, pressing and holding down the 1st and 3rd button on the monitor, then finally press the power whilst you have still have the other buttons held down.

You'll get something like this: http://img828.imageshack.us/img828/3446/img15412.jpg

To get rid of the backlight menu, just turn off and back on the monitor.

Checking these things aren't exactly proof that a monitor is a refurb or not, but it's the only things I can think of.
 
Managed to get an RMA authorised, new replacement on its way next week :D

I was told they are going to collect my current monitor and then 1 or 2 days later I will receive the new replacement.

Is this normal or do they want to check the current one before sending another?
 
Eiji said:
Is this normal or do they want to check the current one before sending another?
Click to expand...
Are they taking it back under the Premium Panel Guarantee? If they are, then I'd imagine they wouldn't really be checking, so maybe the 1-2 day wait is normal.

As I quoted in my previous post though, that guy said Dell gave him his new monitor and took away the old one at the same time, that's all I've read about it. However maybe it's different now, who knows.
 
@Eiji,

I work for Dell. Many thanks for bringing this to my attention. You are quite right, the collection had been overlooked and we would not have been any the wiser had you not been kind enough to report the problem here. I have arranged for the faulty monitor to be collected - one of my colleagues will be contacting you shortly.

Once again, thank you for bring this to my attention and Merry Christmas.











































Only joking :D

Sorry, couldn't resist.

Nigel
 
You must log in or register to reply here.
Back
Top Bottom