Diagnosing a strange problem

vondanzig · 1 Sep 2021 at 14:02

Hey all,

I'm having an issue with my computer at the moment which has left me with a fair bit of head scratching. I believe the issue is two-pronged at the moment, which I suspect are connected, but there may be more which I am just oblivious to.

Issue #1 being that at roughly around the same time each day, my mouse (and only my mouse, which is wired) will turn off and back on after about 15 seconds. Sometimes I need to change the USB port if it doesnt turn back on.

Issue #2 being that maybe every 1 in 10 power-ups result in the fans spinning at 100% but not achieving POST.

Specs are;

CPU - Intel i5 10400F (OC'd @ 4Ghz)
Mobo - MSI Z490 A Pro
PSU - Corsair RM650
RAM - Patriot Viper Steel 16gb
GPU - Asus GeForce GTX 1660

Needless to say, all my drivers are up to date. Malware and Virus scanned comprehensively. Temps are good across the board. (~40c CPU, ~50c GPU)

It might be worth noting that I had the mouse issue dating back 6 months ago but a Windows update seemed to resolve the issue. Now, 6months later, a windows update has triggered the mouse issue again.

Any insight would be much valued.

philo-sofa · 1 Sep 2021 at 14:58

Do you have the issue no matter where you plus in the mouse? I'm wondering if it could be one of the USB controllers/channels?

Jay85 · 1 Sep 2021 at 15:06

I would check in device manager to see if theres any warning signs. Also check the logs in event viewer and logs in device manager.

vondanzig · 1 Sep 2021 at 17:07

Thank you for the replies @philo-sofa & @Jay85.

The issue does persist no matter which of the rear USB sockets I use. The ones on the front seem to be a bit more reliable but the problem isn't easy to recreate so only time will tell.

Device manager and Event Viewer are both clear in regards to this.

Jay85 · 1 Sep 2021 at 17:20

vondanzig said:
Thank you for the replies @philo-sofa & @Jay85.

The issue does persist no matter which of the rear USB sockets I use. The ones on the front seem to be a bit more reliable but the problem isn't easy to recreate so only time will tell.

Device manager and Event Viewer are both clear in regards to this.

Hmmm check for USB driver updates in device manager would be my next step.

Do you have any programs installed that would halt USB detection or re-detection?